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iTunes billing issue ?


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Old 02-04-2012, 12:45
ziderhead
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Join Date: Nov 2004
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Has anyone ever had a issue where itunes has taken money out of your bank for items bought via a app that you never authorised ?

If so how did you go about getting this resolved ?
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Old 03-04-2012, 13:11
ziderhead
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Can anyone at all help ?
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Old 03-04-2012, 13:12
popmonkey
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I'd suggest you contact Apple. There's a link on the email invoice. They'll sort you out if theres a problem.
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Old 03-04-2012, 17:28
merroney
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yes, I was billed twice for an something (app or music track, can't remember). I contacted them and they refunded both amounts, no hassle. If you go into your account and then purchases you can raise queries over things there.
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Old 03-04-2012, 18:10
richparr
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I had a similar problem just before Christmas.

Someone hacked my account and used up about £40 I had left in there from a voucher I received.

I went to my account to raise a querie, but it said as it was an 'in app' purchase they were not responsible for refunds and to contact the app author. I then emailed apple direct, within an hour I had a reply and all the money was refunded and my account password reset.

Couldn't fault the service I received from the person who handled my problem.
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Old 07-04-2012, 13:12
ziderhead
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All resolved now thanks guys
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