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02 demanding money |
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#1 |
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Forum Member
Join Date: Mar 2009
Posts: 516
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02 demanding money
02 is demanding payment for a contract that ended in Oct.2011. They continued taking monthly payments on the direct debit when they should have cancelled it even though the contract had ended and a new contract for an upgraded phone was set up. When I discovered this I contacted my bank to recall the payments. 02 send out a letter demanding payment and a threat to disconnect the line (it doesn't exist) and I phoned them and they confirmed that no such money is owed. I then receive another letter threatening me with a CCJ.
It seems 02 struggle to earn their money without trying to cheat their customers out of money. |
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#2 |
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Forum Member
Join Date: Jul 2004
Location: Mars
Posts: 10,688
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You say you upgraded your phone. Are you sure the direct debit you recalled wasn't the one for the new phone?
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#3 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Quote:
02 is demanding payment for a contract that ended in Oct.2011. They continued taking monthly payments on the direct debit when they should have cancelled it even though the contract had ended and a new contract for an upgraded phone was set up. When I discovered this I contacted my bank to recall the payments. 02 send out a letter demanding payment and a threat to disconnect the line (it doesn't exist) and I phoned them and they confirmed that no such money is owed. I then receive another letter threatening me with a CCJ.
It seems 02 struggle to earn their money without trying to cheat their customers out of money. Mistakes like this can happen, as on their system they may still think they are providing a service, hence they kept billing you. If they are not getting paid they eventually sell on the debts to collection agencies. |
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#4 |
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Forum Member
Join Date: Mar 2009
Posts: 516
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Quote:
After a contract period ends I believe they roll over to monthly. Did you actually formally cancel your agreement with them when you left? I presume you didn't port the number to another network and just started fresh with a new provider and new number?
Mistakes like this can happen, as on their system they may still think they are providing a service, hence they kept billing you. If they are not getting paid they eventually sell on the debts to collection agencies. |
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#5 |
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Forum Member
Join Date: Jun 2004
Location: London
Posts: 5,862
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Ring them up again and if they tell you the same story about it being cancelled, get the name of the person you're speaking to and ask them to send you a letter or email confirming what they've told you in case it goes to court.
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#6 |
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Forum Member
Join Date: Mar 2009
Posts: 516
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Quote:
Ring them up again and if they tell you the same story about it being cancelled, get the name of the person you're speaking to and ask them to send you a letter or email confirming what they've told you in case it goes to court.
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#7 |
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Forum Member
Join Date: Sep 2005
Location: Leyland
Posts: 1,971
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OP,i feel sorry for you having to go through this. I had an issue with o2 once where they sent an email stating I can have double mins and texts for 2 months (this was back when networks fought hard for customers). Problem is, when I got my bills they'd charged me for all the mins, texts and internet up to a huge amount of £400. I complained and complained and it got me nowhere. They wouldn't accept a copy of the email as proof via email and I have to FAX it in. However they always claimed they never got the FAX I sent on several occasions. I would never deal with such an incompetent company like of again, or one of their MVNO for that matter as it's not like they offer good coverage for my area anyway.
Rik. |
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