02 is demanding payment for a contract that ended in Oct.2011. They continued taking monthly payments on the direct debit when they should have cancelled it even though the contract had ended and a new contract for an upgraded phone was set up. When I discovered this I contacted my bank to recall the payments. 02 send out a letter demanding payment and a threat to disconnect the line (it doesn't exist) and I phoned them and they confirmed that no such money is owed. I then receive another letter threatening me with a CCJ.
It seems 02 struggle to earn their money without trying to cheat their customers out of money.
It seems 02 struggle to earn their money without trying to cheat their customers out of money.