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Cancelling a Virgin Mobile Contract


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Old 08-04-2012, 20:40
douknowotimean?
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Hi,

I wish to cancel my BlackBerry and I understand I have to pay the rest of the contract term off (I have about 7 Months left on my contract) which I am prepared to do but what I need to know is this (as I heard this company can be nightmare when cancelling):-

Do Virgin Mobile still take money from your Direct Debit even after you cancelled the contract and paid upfront for the rest of the term?

Do they still charge you for a contract you no longer have and when you haven't been paying anything they start sending debt letters, bailiffs etc.

Thanks
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Old 08-04-2012, 21:01
alan1302
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As long as you cancel it and pay what you owe then you will be fine.
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Old 08-04-2012, 21:13
douknowotimean?
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As long as you cancel it and pay what you owe then you will be fine.
Thanks . I really hope I'll be fine. I've heard a few people have had trouble with them in the past and I personally can't afford to hire a solicitor to take them on if things got that bad.
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Old 08-04-2012, 21:16
JulesandSand
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If you have paid off all you know, why don't you cancel your DD?
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Old 08-04-2012, 21:25
douknowotimean?
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I thought Virgin (or any company for that matter) would automatically stop the Direct Debit or am I completely wrong?
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Old 08-04-2012, 21:27
JulesandSand
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I thought Virgin (or any company for that matter) would automatically stop the Direct Debit or am I completely wrong?
That should be the case, but when I migrated away from Plus Net they made 2 attempts to collect a DD.
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Old 09-04-2012, 14:37
Iphigenia
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I always cancel my own DDs - it's easier than trying to get overpaid money returned from any company!
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Old 09-04-2012, 22:08
c4rv
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I always cancel my own DDs - it's easier than trying to get overpaid money returned from any company!
^^^ This. Cancel the DD just in case.

I've two instances recently of companies still trying to take money for items that have been cancelled.
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