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have you ever
tosha43
16-04-2012
has any one ever got a better deal off there mobile provider using a comparison website?Just phoned mine (3)by the way and they said they had exclusive deal for existing customers it was galaxy note and it was 500 mins 5000 text and unlimited data for £35 pm but then i found this http://www.urmob.co.uk/showcharges.php?offer=9929842 what chance i have got going back to 3 with this does anyone think they will match it.
TIA
tosha43
17-04-2012
No one?
jclegs
17-04-2012
Ring them and see. Ask for your pac code if you are not happy and put the ball in their court to try to keep your custom.
jabbamk1
17-04-2012
Three state that they don't match third party deals. owever if you go through retentions they may be able to offer a similar deal to keep you as a customer.
frida_adams
18-04-2012
Call them and see what reaction they will have. May be they will offer you something else like the deal.
jabbamk1
18-04-2012
Btw that £35pm 'exclusive deal' is not that exclusive. It's the standard price on the website for new/existing customers. What i'd do is ring up and say you're leaving and ask them to put you through to retentions to get your pac code. Make sure you have the three website up on a laptop nearby as well as the third party sites with the deals. Just tell them you've found better deals on these sites and were wondering if they could price match. They will say no because they're third party and make up some crap about how the cash back is false or how the site doesn't exist.

Just ask them if they can do anything similar and keep pushing them until they offer you something good. Every offer they give you, check it against the three site just to check if it really is an exclusive deal and not a standard one. Keep telling them that if they don't offer anything better than the standard deals you'll get your pac and leave/.

It might take a few calls back and forth between you and three before they offer a good deal or before you decide to leave. BTW make sure you're in your last 38 days of the contract before thiking about upgrading as they only offer good upgrade deals during that period.

FYI- Three have kind of stopped with the discounts on high end handsets recently. Anyone on Three here will probably remember how recently they'd give out pretty good retentions deals over the phone, they seem to have stopped since the new year.
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