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Cannot send or reply via my Tiscali.co.uk eml address


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Old 17-04-2012, 13:18
Lydia55
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Join Date: Nov 2011
Posts: 12

Good day, I wonder if someone out there with a little more than average patience, could kindly, take the time to explain to me what I have to do to resume sending or replying to emails via my Tiscali.co.uk address from my Nokia N8 mobile phone.

I have had a free Tiscali (now owned by TalkTalk) email address for many, many years, it is my main address, and for the first time ever, this week, I cannot either reply to emails or send new ones from my phone.

Anything I send just sits in the outbox and will not budge until I decide to delete it.

I experience no difficulty sending or receiving from any computer. And, I have three other non-Tiscali addresses that work without fault from the same mobile phone.

I went into my local ISP, T-Mobile, who could not have been more helpful. After a very long, three way conversation between the assistant, the call centre technician and myself the conclusion was that there were 'issues' with Tiscali settings.

I tried to contact TalkTalk (Tiscali) by phone but because I do not have a TalkTalk landline number or account number to input I could not get anyone to pick up (very expensive call!!).

I opted for the email helpline and as predicted could not get a straightforward reply from them either because I have no reference number to give them (for data protection purposes).

Before, I go nuts, could someone please tell me what to do next. Or even better, could you tell me what the settings should be.

Forgive my long-windedness, but, I feel the more info I give you the less questions you may need to ask me.

I think you have spotted that I am 'no techie' so please do explain simply in your reply.

I am so very grateful to anyone who can help me.
Lydia55
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Old 17-04-2012, 13:41
flagpole
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Join Date: Jan 2003
Posts: 43,524
to clarify it was working fine then it stopped?

i'm wondering if smtp.talktalk.co.uk is down
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Old 17-04-2012, 14:08
Lydia55
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Join Date: Nov 2011
Posts: 12
to clarify it was working fine then it stopped?

i'm wondering if smtp.talktalk.co.uk is down
Yes, I was happily using it until someone emailed me (via my tiscali address) chasing up a reply that I had promised. I had sent the reply but it wound up in the outbox. And, so have all subsequently sent items.

This has been over a week now but in all that time none of my computer sent Tiscali emails have gone AWOL!

L
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