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O2 cheeky
MrRedman1967
22-04-2012
Hi i downgraded from 600 to 300 mins as i regularly use under 300 my minutes refresh on the 17th.The day before O2 took 320mins which i had left and changed it for 10mins(they told me its the mins per day when your on 300mins).In my opinion its a bit naughty were they thinking i wouldnt check go over,therefore owe them more money.They could talk a way round it as they do but this shows no loyalty dont you think.
legends wear 7
22-04-2012
Sounds fine to me, you dropped to a lower tariff so they have pro-rated you mins on the new tariff.
MrRedman1967
22-04-2012
well as we pay in advance ive all ready paid for those minutes they have taken away?
Everything Goes
22-04-2012
Originally Posted by legends wear 7:
“Sounds fine to me, you dropped to a lower tariff so they have pro-rated you mins on the new tariff.”

Yes that's what it sounds like to me. All networks do this not just O2. Its a bit of pain for customers as it can be confusing.
plymouthbloke1974
22-04-2012
Originally Posted by MrRedman1967:
“well as we pay in advance ive all ready paid for those minutes they have taken away?”

They will give you a Pro-Rata refund of your line rental at the higher rate, so you won't lose anything.
MrRedman1967
22-04-2012
Ok cheers ill look out for this
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