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Starbucks - asking your name


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Old 05-05-2012, 13:54
jcafcw
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What in the name of all that is corporate evil is this?

I went into Starbucks the other day and they asked my name so they could write it on my cup and make me feel like an individual.

I know this is some hair-brained idea thought up by some marketing thug but who allowed this bad idea to bear fruit.

I go into Starbucks for a nice cup of coffee generally to pass some time if I'm early for an appointment. I don't need to feel valued or to be treated as an individual.

Until they stop this insanity I am swerving them.
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Old 05-05-2012, 14:04
burton07
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Give them a false name - like Cecil or Ermintrude.
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Old 05-05-2012, 15:01
Beau_Soir
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I hadn't been there for a good while and popped in the other week. They asked my name, so I told them. She asked twice what it was (it's an unusual name) and the third time I couldn't be bothered to correct her so just nodded at what she wrote down. Her colleague who made the drink then couldn't read her handwriting, so I had yet another variation on my name. So in short, totally and utterly pointless and in future, I'll stick to my local place, the coffee is far better anyway.
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Old 05-05-2012, 15:04
bowland37
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My name is Costa
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Old 06-05-2012, 22:33
noise747
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Or Neros.

I have not been in a starbucks for a few years now, never been in our local one.

I will stick with Neros or costa.
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Old 06-05-2012, 23:11
sarahj1986
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Or Neros.

I have not been in a starbucks for a few years now, never been in our local one.

I will stick with Neros or costa.
Or.... Señor Nero La Costa....get them both in...
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Old 06-05-2012, 23:26
LaceyLouelle3
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I really don't like this, mainly because I have to spell out my name and then they can't pronounce it correctly. I'm more of a Costa girl myself anyway
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Old 07-05-2012, 01:34
KidPoker
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What a pointless marketing strategy. I bet their employees are embarrassed to take part in this. Needless and pointless chattering about names. It has the potential for people to make a complete joke out of it.

'Name please?'
'Adolf'
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Old 07-05-2012, 03:11
neo_wales
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Titus. A. Sphincter would be my reply.

The coffee is blooming awful, I just can't understand why people us any of these coffee chains.
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Old 07-05-2012, 03:16
PlatinumSteve
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You are mad because they wanted to know your name so your coffee doesn't get served to someone else? That is kinda odd to be mad about, but hey you guys are free to be angry about anything you want I guess.
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Old 07-05-2012, 11:01
jcafcw
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You are mad because they wanted to know your name so your coffee doesn't get served to someone else? That is kinda odd to be mad about, but hey you guys are free to be angry about anything you want I guess.
It was 7:45 am and I was the only person in the queue so they didn't need to know my name to give me the right drink.

There was also promotional literature about how they were asking my name so they can could make me feel like an individual and not just a customer.

I am fine just being a customer.

On the other hand I am now across the age of 40 and I am finding a comfort in moaning on places like this. It means I can still be polite and pleasant to people I encounter in the real world as I have purged myself of the inner demons of anger that plague me in increasing frequency these days as I see things like this for the empty, meaningless gesture they are. I would rather rant in here than to a hapless and encumbered employee who has to follow an insane and insulting procedure that he doesn't agree with either, if he was being honest.
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Old 07-05-2012, 11:36
Welsh-lad
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Tell them your name is Fenella Featherstone-Shaw, and say that if they misspell it, you will feel deeply affronted.
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Old 07-05-2012, 12:08
fast left
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a great chance for much hilarity . pity i don't drink coffee.
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Old 07-05-2012, 18:04
degsyhufc
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You are mad because they wanted to know your name so your coffee doesn't get served to someone else? That is kinda odd to be mad about, but hey you guys are free to be angry about anything you want I guess.
It was 7:45 am and I was the only person in the queue so they didn't need to know my name to give me the right drink.

There was also promotional literature about how they were asking my name so they can could make me feel like an individual and not just a customer.

I am fine just being a customer.

On the other hand I am now across the age of 40 and I am finding a comfort in moaning on places like this. It means I can still be polite and pleasant to people I encounter in the real world as I have purged myself of the inner demons of anger that plague me in increasing frequency these days as I see things like this for the empty, meaningless gesture they are. I would rather rant in here than to a hapless and encumbered employee who has to follow an insane and insulting procedure that he doesn't agree with either, if he was being honest.
Fast food chains don't seem to have a problem getting the correct meal to the customer. Not sure why Starbucks think making a coffee and getting it to the correct person is such a difficult task.
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Old 07-05-2012, 20:58
PlatinumSteve
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Fast food chains don't seem to have a problem getting the correct meal to the customer. Not sure why Starbucks think making a coffee and getting it to the correct person is such a difficult task.
Our's do, the McDonald's now have double drive-thru's so they have to double check what you ordered when you pay and when you get to the last window, the Starbucks have multiple register's and so do Paneras, they take your name to let you know when you can pick up your coffee or food. I don't understand getting pissed about having to give them your name? If you don't want to give your real name why not just make one up, that works unless you forget which name you gave them, lol.
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Old 07-05-2012, 21:13
ruthiebabie
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Fast food chains don't seem to have a problem getting the correct meal to the customer. Not sure why Starbucks think making a coffee and getting it to the correct person is such a difficult task.
That's because in fast food joints you are in a single line queue where they take your order and hand it straight over to you (in the majority of cases).

In Starbucks you place your order and pay and then move to the end of the counter where you may join other customers to await your drink. So when you find you've ordered a 'skinny latte' and 4 other people have also done the same surely the fact it has your name on assists in stopping anyone taking your drink by mistake.
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Old 07-05-2012, 21:15
degsyhufc
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Must be a nightmare if they get two customers with the same name
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Old 07-05-2012, 21:20
Beau_Soir
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That's because in fast food joints you are in a single line queue where they take your order and hand it straight over to you (in the majority of cases).

In Starbucks you place your order and pay and then move to the end of the counter where you may join other customers to await your drink. So when you find you've ordered a 'skinny latte' and 4 other people have also done the same surely the fact it has your name on assists in stopping anyone taking your drink by mistake.
That isn't the reason thy are doing it though. Also, you still order in a queue so your order will be ready in that same queue, so if I've ordererd a latte before someone, the first latte will be mine as I was first, not rocket science.
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Old 08-05-2012, 05:28
neo_wales
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Could be fun if a group entered one at a time and all used the same name, Johnathan Warmly-Chunder or something.
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Old 08-05-2012, 07:10
TennisFreak08
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They pride themselves on ''personalising the Starbucks experience'', don't ya know? They state so on their job application forms. A lot.
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Old 08-05-2012, 12:48
finbaar
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Just think how bad it is for the Arts graduates who work their. Poor saps.
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Old 08-05-2012, 13:03
TennisFreak08
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That's because in fast food joints you are in a single line queue where they take your order and hand it straight over to you (in the majority of cases).

In Starbucks you place your order and pay and then move to the end of the counter where you may join other customers to await your drink. So when you find you've ordered a 'skinny latte' and 4 other people have also done the same surely the fact it has your name on assists in stopping anyone taking your drink by mistake.
Starbucks should give receipts if that's the case.
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Old 08-05-2012, 13:11
Glengavel
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I suppose when they ask for your name you could answer "Mike Hunt" and hope for the best.

At a Starbucks in Glasgow the barista asked one customer for his name, and somebody in the queue shouted "don't tell him Pike!"
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Old 08-05-2012, 13:30
Osusana
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They've been doing this in the US for some time - when you are in a mega busy one (sadly no Costa or Nero's so it Starbucks or other tasteless hot water) it is way easier than them shouting out the same drink that 6 people have ordered, causing a scrum at the pick up point!
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Old 08-05-2012, 13:40
Frood
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"My name? Jeff Vader......... and if my brother Darth turns up I'll be sat over there....."
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