I don't eat in these places very often but of all the plastic fast food outlets I actually don't mind KFC food that much, however I do have a few gripes, mainly to do with the service and how incredibly tight fisted they are.
1) it's supposed to be a fast food place so how come every outlet i've ever been in you end up walking in and having to stand in a que of about ten people who've been there for the last 10 minutes waiting to get served. When you eventually arrive at the counter and get to place your order they ask you to take a seat and wait till they bring it over to you. I swear this has happened every time in every kfc i've been in. It's supposed to be fast food. If i'm gonna have to wait 15 mins to que up get served then wait for my food, I may as well go to a Wetherspoons. At least i'll get a proper meal and not some plastic rubbish on a paper plate. It's probably cheaper too and more comfortable to sit in and they don't charge you extra for ketchup.
2) I absolutely can't stand multi million pound businesses that are so friggin tight arsed when it comes to allowing you a second tiny sachet of ketchup then insist on charging you 20p for an extra thimble of sauce like it's on sodding rations. They do this in Morrissons cafe too when it's actually cheaper to walk into the store and buy a full bottle of own brand ketchup for 35p and take it back to your table. Someone somewhere is taking the p**s. Are they really that hard up?
3) Their drinks are always warm as they never bother to put ice in them and you have to practically plead with them for it for which you get the filthy look of 'how dare you inconvenience me.' Again scrimping for the sake of some frozen water. How tight can you get?
4) I went in with my baby boy and asked for some boiled water to warm his milk bottle with. The jobsworth refused to give me any on health and safety grounds and said it was company policy not to hand out boiling water, yet said they'd be quite prepared to sell me a piping hot cup of tea for 99p and he'd conveniently leave the teabag out. I had no option but to buy a cup of tealess tea as my son needed his milk. So they can't give out boiling hot water but it's ok if they sell it you? I kid you not, the idiot said to me as he handed me the 99p cup of hot water minus the teabag, 'help yourself to milk and sugar!' He should count himself very lucky he still has all his teeth.
5) Until very recently they refused to accept cards. They have only recently redeemed themselves by finally dragging the company into the 21st century. Although the last time I went in it took them 5 minutes to get it working after firstly trying to accuse me of having a dodgy card. I don't think so. It's worked perfectly everywhere else i'd been that day.
6) Just like the sauce they also ration serviettes too. They never seem to have any out front. They're always hidden behind the counter and asking for more is like Oliver asking for more porridge. MORE! Are you serious! You want a second serviette AND a second sachet of sauce! The cheek of it!
7) No matter what time of day you walk in or how busy they are there's always tables littered with someone elses leftover rubbish which I end up having to clear away. Just because they put bins out for people to clear their rubbish away doesn't mean the staff can stand around chatting and be excused from doing any cleaning up. That's partly what they get paid for.
I've just qued up for 10 minutes and paid over £7 for a paper plate of plastic food, had to pay 40p extra for 2 more dribbles of ketchup and a warm Pepsi and practically had to begg you for some more serviettes and before I can even attempt to sit down and eat my food I first have to clean the table and wipe the seat. Do I look like I have a badge saying 'cleaner' written on it?