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Help Please I Tunes Have My Balance Wrong |
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#1 |
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Forum Member
Join Date: May 2006
Posts: 889
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Help Please I Tunes Have My Balance Wrong
Ibought a £15 iTunes card today I entered and redeemed it only to find they said my balance was £1.03 how can they take £13.97 from the card before I purchase anything. As far as I know you can't go into debt with I tunes so any ideas why they have given me a wrong credit I believe if you phone them it costs a mint any advice please
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#2 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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e-mail them?
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#3 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,935
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Store > View My Account > Purchase History > View All
You should be able to see what's been happening from there. |
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#4 |
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Forum Member
Join Date: May 2006
Posts: 889
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Thank you for the answer but when I tap on STORE all I get is the store I can't see anything that says purchases or view my account sorry if I seem thick
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#5 |
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Forum Member
Join Date: Apr 2010
Location: London
Posts: 831
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In the past I have found that my iTunes credit does not always update to the latest amount. Try checking you credit in iTunes on your computer and on an iPad/iPhone if you can.
Also try buying something that is free, (single of the week). |
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#6 |
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Forum Member
Join Date: May 2006
Posts: 889
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Thank you Stephen i will try that
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#7 |
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Forum Member
Join Date: May 2012
Posts: 18
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iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card
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#8 |
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Forum Member
Join Date: May 2006
Posts: 889
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That is what happened to me I have since found out my bank issued a new card and I tunes took my last download cd from an I tunes gift card Idid not realise they would let you download anything if your bank card was not up to date.
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#9 |
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Inactive Member
Join Date: Nov 2004
Location: Whitwell, Near Worksop
Posts: 632
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Quote:
iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card
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