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Help Please I Tunes Have My Balance Wrong


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Old 18-05-2012, 12:07
HDMI
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Ibought a £15 iTunes card today I entered and redeemed it only to find they said my balance was £1.03 how can they take £13.97 from the card before I purchase anything. As far as I know you can't go into debt with I tunes so any ideas why they have given me a wrong credit I believe if you phone them it costs a mint any advice please
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Old 18-05-2012, 12:20
alan1302
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e-mail them?
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Old 18-05-2012, 12:20
Roush
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Store > View My Account > Purchase History > View All

You should be able to see what's been happening from there.
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Old 18-05-2012, 12:39
HDMI
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Thank you for the answer but when I tap on STORE all I get is the store I can't see anything that says purchases or view my account sorry if I seem thick
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Old 22-05-2012, 17:55
stephen122333
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In the past I have found that my iTunes credit does not always update to the latest amount. Try checking you credit in iTunes on your computer and on an iPad/iPhone if you can.
Also try buying something that is free, (single of the week).
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Old 23-05-2012, 12:20
HDMI
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Thank you Stephen i will try that
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Old 24-05-2012, 05:08
jacksonpive
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iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card
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Old 24-05-2012, 12:14
HDMI
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That is what happened to me I have since found out my bank issued a new card and I tunes took my last download cd from an I tunes gift card Idid not realise they would let you download anything if your bank card was not up to date.
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Old 26-05-2012, 17:42
simonmoore
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iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card
This is most likely the reason as it happen to my self. I already knew my account was in arrears as I had lost my bank card and had canceled it. It was only a few pounds so I bought a gift card from the coop just so I coud still buy some apps and clear the balance.
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