[Miles_Osborne]

The last few days I have noticed the disc activity on my humax appears to have increased so I can hear the drive (soft thuds) even when it appears idle.

The drive is 1tb and I had put this down to fragmentation but after reading other posts this appears not possible.

As another side affect which may be unrelated I have found a number of times over the last few days when the controller (new batteries fitted) can't control the device. The controls on the box still work but the controller won't. Turning the humax on and off resolves as does leaving it to sort whatever it is doing out.

Any thoughts, I wondered if the drive maybe on its way out(any way to check) or ....?

Miles

[Miles_Osborne]

Further to this I have now downloaded the beta version (27) which has the HDD Test ability and that reports the drive is fine. I'll monitor but if anyone has any thoughts on what could be causing the IR Receiver to stop in this way it would be appreciated.

[tc9604]

I'm investigating a similar problem with my remote where it's failing slowly - I think it may be the IR receiver in the box at fault.

[Martin Liddle]

Originally Posted by Miles_Osborne

The last few days I have noticed the disc activity on my humax appears to have increased so I can hear the drive (soft thuds) even when it appears idle.

What do you mean by idle? If it is not in stnadby then it will most probably be recording the currently tuned channel to the time shift buffer.

As another side affect which may be unrelated I have found a number of times over the last few days when the controller (new batteries fitted) can't control the device. The controls on the box still work but the controller won't.

Try ringing Humax and discuss it with technical support. If they think it is the remote then chances are they will send you a new one free of charge.

[Miles_Osborne]

By idle I mean the humax shouldn't be doing anything, but you are correct I had forgotten the time shift function so it could be doing that.

It is 100% not the controller as the controller continues to manage the tv, it just loses the ability to control the humax, the humax on the box controls still work but they are very limited. Sometimes control comes back and sometimes turning it off and back on gets it working.

I did email humax a couple of weeks ago but heard nothing so what I have done is:

* formatted the hard drive
* reset the humax to default

Tonight we had no issues so I am still going with my 'theory' that the humax could be too busy to handle the ir request - not sure how they index the data etc.

If the problem returns I'll post here and will ask humax to replace it under warranty.

[Martin Liddle]

Originally Posted by Miles_Osborne

If the problem returns I'll post here and will ask humax to replace it under warranty.

There have been a number of similar reports and most have been due to problems with the remote. One knowledgeable person stripped down the remote and believes he understands the design fault. I would ring up Humax and discuss it.

[Miles_Osborne]

Originally Posted by Martin Liddle

There have been a number of similar reports and most have been due to problems with the remote. One knowledgeable person stripped down the remote and believes he understands the design fault. I would ring up Humax and discuss it.

I suspect their are remote issues, but in this case I turn off on the humax and it then works and tv control by the remote remains unaffected so I'm not sure I can see how it can be the remote, unless they had a similar experience.

If it comes back after my format/reset then I'll call them. If it does or doesn't happen now I'll post an update. Would be interesting to see if others have a experienced an ir failure at the humax end

[Miles_Osborne]

** Well that was coincidental, as soon as I made the post the device again stopped receiving.

Looks like warranty will need to sort it out

[andyhurley]

I'm sure this has been checked but I started having problems with my HDR in the last couple of weeks (only a few months old). It would only sporadically respond to the remote but still operated the TV fine still flashed for every button press.

Eventually I tried changing the batteries only to find it did not work at all (still flashed red though).

A 3rd change of batteries returned to it's full working order though so I can only assume the flashing lights are deceptive and I had a dud set of batteries in the middle.

Just a thought.

[tc9604]

I have exactly the same situation. Remote lights up and operates the TV but the Humax has stopped responding. Tried several sets of new Tesco batteries,

[grahamlthompson]

Originally Posted by tc9604

I have exactly the same situation. Remote lights up and operates the TV but the Humax has stopped responding. Tried several sets of new Tesco batteries,

When you press a button on the remote does the white pvr button on the remote flash red or one of the others. If another white button flashes red then press the pvr button and try again.

[Miles_Osborne]

Does the it on the humax work at all- ie if you turn the device off and back on. As graham said is the remote showing correctly.

[tc9604]

Originally Posted by grahamlthompson

When you press a button on the remote does the white pvr button on the remote flash red or one of the others. If another white button flashes red then press the pvr button and try again.

Yes the PVR button flashes as normal. The only functions I have set up are PVR and TV, TV is always fine. PVR works erratically and will stop working or begin working again without me doing anything.

Originally Posted by Miles_Osborne

Does the it on the humax work at all- ie if you turn the device off and back on. As graham said is the remote showing correctly.

Turning the box or the remote on and off doesn't help particularly, the fault is intermittent and unpredictable.

Time to return it to the shop I think :-( Fortunately John Lewis offer a 2yr warranty.

Thanks for the suggestions.

[grahamlthompson]

Originally Posted by tc9604

Yes the PVR button flashes as normal. The only functions I have set up are PVR and TV, TV is always fine. PVR works erratically and will stop working or begin working again without me doing anything.


Turning the box or the remote on and off doesn't help particularly, the fault is intermittent and unpredictable.

Time to return it to the shop I think :-( Fortunately John Lewis offer a 2yr warranty.

Thanks for the suggestions.

Talk to Humax, the remotes aren't known for being super reliable.

When the remote doesn't work do the buttons under the flap continue to function ?

If so Humax will most likely send you a new remote.

[tc9604]

Originally Posted by grahamlthompson

Talk to Humax, the remotes aren't known for being super reliable.

When the remote doesn't work do the buttons under the flap continue to function ?

If so Humax will most likely send you a new remote.

A quick update on this: Humax sent a replacement remote last week and things have been fine since so, touch wood, the problem is solved.

Thanks for the help.

[Miles_Osborne]

Yes I have been very impressed with Humax support and warranty

[Martin Liddle]

Originally Posted by Miles_Osborne

Yes I have been very impressed with Humax support and warranty

So what was the resolution of your problem?

[Miles_Osborne]

They replaced the unit - not the remote so unfortunately we won't know what was the cause except it wasn't the remote.

[tc9604]

Originally Posted by tc9604

A quick update on this: Humax sent a replacement remote last week and things have been fine since so, touch wood, the problem is solved.

Thanks for the help.

No sooner had I posted this than the problem came back... remote not working.

Therefore it must be the unit itself which is faulty, which is disappointing to say the least.