I recently had to make claim of £1000 for emergency treatment of on of my dogs. The insurer has left a message saying that my signature doesnt tie in with the name on the poicy ie there is an extra e. Imagine I am Joe Tracy they have Joe Tracey. I did alert them to this by letter and by phone when the policy was taken out 9 years ago and have done so again when I moved house.
I have a second policy with the same company for my other dog and the spellling is correct here. I'm looking for some clarification before I spaeak to therm. Will they invalidate the policy for the sake of an e I have told them of, despite having my details correct on the other document.
Any advice welcome

Not qualified to advise you, but IMHO you should just tell them its their mistake which you have tried to correct.

I think you are on strong ground if they try to play awkward. Ask to speak to a supervisor when you phone back and take the name of anyone you speak to. But you will probably need to put it in writing.

Citizens Advice should be able to help if you need it- but I suspect they just phoned up to check things out as a procedural thing.

That's kind of you. I do think it might be just to get the cheque in the right name, however I am very cynical of the motives of insurance companies

Perhaps it would be worth pointing out to them as well that the payments have all been made by you (I assume in your name) and this is simply a clerical error which has been pointed out to them before, if they check their records they should be able to see money coming in from you hopefully this will clear it up. Hope your dog is on the feeling better - good luck

Thanks for that It does make sense. My dog is well on her way to recovery

They paid out!

Excellent news!

Thank you

Flippin petplan.. I claimed for advertising etc when Elphie went missing and before I knew it they had her as dead and I was only paying for Ruby so she was uninsured for a couple of weeks, absolute joke!!

I hate pet insurance, I think it's a total scam. £30 a month is ridiculous. My dog had two operations this year at a cost of £600 and in the 3 years of her life I would have paid over £1000 for pet insurance so I have saved money so far by not getting it! Putting away £30 a month in a special doggy bank account is a far more sensible option to me.

I am glad I have insurance for my dogs. My youngest dog suddenly got a nail bed infection which meant he lost most of his claws, and has to have lose ones taken off. The vet bill so far is £2300, being paid by the insurance without any problem bar the first £60.

So where most times it might help to put the insurance payment into the bank, when something unforseen very expensive treatment is needed, I think its best to be insured.
Also the insurance includes £1 million liability incase your pet causes an accident or such.

£2300 for a nail bed infection!! My dog had orthopedic surgery on her knee, surgery on her eye and stayed in the vets for almost 2 week 24/7 for £590 including medication and some extra out of hours visits

That is quite cheap. One of my cats almost died and was in the vets for about a week on a drip and had a few out of hours visits and things. The bill was £800.

We gave up with insurance and just keep an empty credit card for emergencies, they wriggled out of paying twice on Duncan's allergies and again when Mollie was ill they refused and said it was part of her wheat intolerance so a pre existing condition, would love to know just how that was connected to her hip dysplaysia 8 years later.

Maybe because i'm at a country vets in Northern Ireland. I am never leaving if other vets are so expensive and my vet is skilled too, he managed to get my little pug through risky anaesthetic twice in a week and saved her eyesight.

A year ago yesterday our beloved cat Charlie died of heart failure, he had only been diagnosed with a heart problem in April 2011 and prior to that had been fit and well. He had to be treated with oxygen, have scans, xrays, see a cat cardiologist have all sorts of treatment and medication and was see originally on a bank holiday by an out of hours vet.

We had taken out Halifax pet insurance for Charlie and thought we would never need it, his various treatments between April and July came to over £2000, the Halifax paid up each claim as it was sent, the only amount deducted was the excess which is what we were expecting.

When Charlie poorly we would have spent any of our savings or used our cards to have helped him but because we had the insurance we didn't need to worry about that.

When we got our new cats we made sure we got them covered, Halifax have just stopped doing pet insurance so our cats Apollo & Leto are now covered by Sainsburys as cover seems quite good and hubby liked the idea of the extra nectar points.

I think everyone will have their own reason for having or not having insurance, I think the main thing is to make sure you know what you will do if something happens to your pet.

I have to say, he is still getting treatment, it started last Nov. The money is mainly for blood tests, then surgery to remove lose nails, and all the tablets he is on. Lucky his new nails are growing back and we can scale down some of the medication, so making it less dear when the insurance stopps.