contract is up, what email / postal address etc do I contact, it proving a nightmare so far
how do I leave 3?
Then expect repeated call after call from the call centre after you have told them you want to cancel.
Originally Posted by Quackers:
“Then expect repeated call after call from the call centre after you have told them you want to cancel.”
“Then expect repeated call after call from the call centre after you have told them you want to cancel.”
We've never had that problem.
How do I leave 3 ?
In concrete boots, off the end of the pier
Seriously though, it was a world of pain when I left them, but I kept at it and eventually got out.
In concrete boots, off the end of the pier
Seriously though, it was a world of pain when I left them, but I kept at it and eventually got out.
Originally Posted by TheBigM:
“We've never had that problem.”
“We've never had that problem.”
No, me neither. I left last year purely because of signal issues - and didn't have any trouble, or follow up calls, at all.
My contract with Three ends at the end of July. I shall be phoning them at the start of July for a PAC code and telling them that I shall be leaving them at the end of the month. Not sure where I am going yet, but one would leave by simply calling and telling them.
Originally Posted by JasonWatkins:
“How do I leave 3 ?
In concrete boots, off the end of the pier
Seriously though, it was a world of pain when I left them, but I kept at it and eventually got out.”
“How do I leave 3 ?
In concrete boots, off the end of the pier
Seriously though, it was a world of pain when I left them, but I kept at it and eventually got out.”
That sounds right
I've left 3 and come back once, it was easy. They did try and keep me, but nothing too heavy.
They will try and offer you their version of sure signal and stuff, but if you really want to go, just say, no, no, no please cancel my account and they will.
They will try and offer you their version of sure signal and stuff, but if you really want to go, just say, no, no, no please cancel my account and they will.
I've done it - so it is possible. You will need to be very persistent, though and leave lots of time free as the call might be long.
Just phone 333 and ask for a PAC then cancel your direct debit and transfer your number to your new provider.....
Originally Posted by call100:
“Just phone 333 and ask for a PAC then cancel your direct debit and transfer your number to your new provider.....”
“Just phone 333 and ask for a PAC then cancel your direct debit and transfer your number to your new provider.....”
They should probably pay their last bill before they cancel the direct debit.
Originally Posted by wilt:
“They should probably pay their last bill before they cancel the direct debit.”
“They should probably pay their last bill before they cancel the direct debit.”
Of course and they should give 30 days notice....
Originally Posted by call100:
“Of course and they should give 30 days notice....”
“Of course and they should give 30 days notice....
”
You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.
Originally Posted by rasbo:
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
This is not true. They are lying to you. Unless you're cancelling on behalf of someone else?
If it's your account you just ring them up and tell them you want to cancel. Networks will try and keep you but they really shoudn't be fobbing you off like that saying you can't cancel unless it's in writing. They're obviously trying to get you to pay an extra month before you cancel. It's a phone company for gods sake... of course they can cancel over the phone.
Just keep forcing them to cancel your contract or get them to provide you with a pac code at the very least. If you have a Three store near you kindly ask them (threaten them/force them) to ring up and cancel the contract. They can do it for you but you have to verify your account etc...
Originally Posted by rasbo:
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
Where did you hear that?! it's wrong.
Googling 'cancel 3 contract' brings up the below page as the first result, which says it can be done over the phone. Obviously they will talk you through other options, but if you say you want to cancel they will cancel it over the phone for you.
http://ask3.three.co.uk/srvs/cgi-bin...ile:mobileUser
Quote:
“How do I cancel my contract?
We're sorry to hear that you're thinking of leaving us. Whatever the reason, we would like to talk to you before you make any decisions. Please give us a call on 333 from your Three phone or 0843 373 3333 (5p per minute from a BT landline, other networks may vary), so we can look at the best options for you. If you have a contract with us, here's some important information you need to know before you call us:
You'll need to give us 30 days notice if you are going to end your contract. You don't have to put it in writing, we can do it all over the phone”
“How do I cancel my contract?
We're sorry to hear that you're thinking of leaving us. Whatever the reason, we would like to talk to you before you make any decisions. Please give us a call on 333 from your Three phone or 0843 373 3333 (5p per minute from a BT landline, other networks may vary), so we can look at the best options for you. If you have a contract with us, here's some important information you need to know before you call us:
You'll need to give us 30 days notice if you are going to end your contract. You don't have to put it in writing, we can do it all over the phone”
Originally Posted by rasbo:
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
“You can't just call and ask them to cancel. You need to give 30 days notice, and it must be in writing. No idea where I need to write to though.”
Two things here.....1. read my posts...I did indeed say 30 days notice.....2. No it does not need to be in writing...
You have the answer to the question you first posed.....It's not rocket science and thousands do it every day...
Just phone and ask for a PAC....Use it and your contract is ended......At the end of the month cancel your DD.
Originally Posted by k_2150:
“Three mobile terrible customer service
https://www.youtube.com/watch?v=YJDyZkwqQYY”
“Three mobile terrible customer service
https://www.youtube.com/watch?v=YJDyZkwqQYY”
Why are you bumping a 3 year old thread to post a 6 year old video?
Originally Posted by jabbamk1:
“This is not true. They are lying to you. Unless you're cancelling on behalf of someone else?
If it's your account you just ring them up and tell them you want to cancel.”
“This is not true. They are lying to you. Unless you're cancelling on behalf of someone else?
If it's your account you just ring them up and tell them you want to cancel.”
Yep, I cancelled my mobile broadband contract with them a couple of months ago. Phoned up, got put through to a very polite woman who asked me for my reason, accepted it, and the cancellation went straight through. There were no follow up calls, harassment, or anything else.
30 days notice, then cancel the DD at the end as others have said.
Originally Posted by Textmainiac:
“Yep, I cancelled my mobile broadband contract with them a couple of months ago. Phoned up, got put through to a very polite woman who asked me for my reason, accepted it, and the cancellation went straight through. There were no follow up calls, harassment, or anything else.
30 days notice, then cancel the DD at the end as others have said.”
“Yep, I cancelled my mobile broadband contract with them a couple of months ago. Phoned up, got put through to a very polite woman who asked me for my reason, accepted it, and the cancellation went straight through. There were no follow up calls, harassment, or anything else.
30 days notice, then cancel the DD at the end as others have said.”
...three years ago.
Originally Posted by finbaar:
“...three years ago.”
“...three years ago.”
This thread is still relevant to some, including me, and presumably you if you feel you have to post one-liners to it.
Originally Posted by Textmainiac:
“This thread is still relevant to some, including me, and presumably you if you feel you have to post one-liners to it.”
“This thread is still relevant to some, including me, and presumably you if you feel you have to post one-liners to it.
”
Not really.
All I know is last time I had a contract with them, I had a really hard time cancelling to go with O2 for the first iPhone. I spent the best part of an hour trying to cancel, with the retention guy begging and pleading for me to stay, we can do a nice deal, this nice Samsung has a touchscreen why can't you have one of those instead, can't you give your contract to another family member, etc etc etc. Every time I said "no, I want an iPhone specifically and only O2 sell those" or "no, my other family members are not interested and have their own contracts" he just repeated himself like a stuck record. Eventually I put the phone down, wrote letter that could not be interpreted in any way other than a 30 day notice of termination of contract and sent it recorded delivery.
Maybe they've had enough complaints and kickings from OFCOM that they've toned it down a bit by now though.
Maybe they've had enough complaints and kickings from OFCOM that they've toned it down a bit by now though.
I managed to get the PAC from Three recently by using the online chat. They tried to keep me by offering less allowances for a bigger line rental! Which of course I didn't accept.
Just as a reminder: Getting a PAC is treated as 30 days notice, with the exception that if you don't use it within 30 days your contract will continue. If you use it early you will still have to pay the line rental for the remaining days until the 30th day from the day that you got the code, even though your line with them has been disconnected.
I will actually send them a letter about this when I receive the final bill, because this is not described in the terms and conditions and they insisted over the phone that this is how it works. However, I believe that it is against the terms and conditions, possibly the consumer laws, to be paying for a product that you cannot use because you do not have access to. They could easily give a temporary number until the 30th day, then disconnect the SIM.
Just as a reminder: Getting a PAC is treated as 30 days notice, with the exception that if you don't use it within 30 days your contract will continue. If you use it early you will still have to pay the line rental for the remaining days until the 30th day from the day that you got the code, even though your line with them has been disconnected.
I will actually send them a letter about this when I receive the final bill, because this is not described in the terms and conditions and they insisted over the phone that this is how it works. However, I believe that it is against the terms and conditions, possibly the consumer laws, to be paying for a product that you cannot use because you do not have access to. They could easily give a temporary number until the 30th day, then disconnect the SIM.
