Originally Posted by paultf01:
“BTW, anyone know what this problem is with the USB?
I formatted a USB stick FAT32 and copied the 122R software on to it: 122R_usb_download.str (Size 16,179KB)
The box finds the 122R, displays a big message saying it is searching the USB, displays a couple of messages on the display on the front of the box, seems to reset the box and goes back to the current channel. This all happens in 1 minute.
Software doesn't get upgraded.”
I thought it would be a good idea to give an update on how I got this problem fixed.
My existing USB works fine but for some reason my Echostar wouldn't upgrade the software to 122R.
I sent an email to Echostar explaining the problem. The next morning I got a phone call from Echostar support team in Holland. He told me I was doing everything right but maybe try a different USB. I didn't have one!
So I tried again with my existing USB but this time I noted in detail all the messages that were displayed. I sent this to Echostar hoping that the extra detail might help them diagnose the problem. I got another phone call from Holland. This time they told me they would send me a USB with the new software on it.
I got it in the post today and I upgraded to 122R.
I thought that was great support from Echostar. Also the quick turnaround that fixed the series link problem was good too.
Overall I am very impressed with Echostar's support. Just thought I'd let you know!