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Locked washing machine door (Hotpoint Aquarius WML520)


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Old 01-07-2012, 17:07
scott26985
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My Hotpoint Aquarius WML520 washing machine door will not open. It finished the cycle fine and drains the water fine. It also makes the clicking noise that means the door is unlocked. However it just wonít open. I have also tried the green pull tab at the bottom but it still doesnít open.

I think the door interlock is broken. I have taken the top off the machine and can see the lock but I canít work out how to remove it so I can (open the door and) fit a new lock. I have googled them and they are pretty cheap to buy.

Can anyone give me some advice?

Thanks
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Old 01-07-2012, 17:33
Stripeysox
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Mine does this sometimes although it's not the same model as yours.

I find that if I do a separate drain or spin cycle it will unlock itself. Sometimes need to do it a couple of times but so far *touch wood* it's always worked. Can go for months with no problem and then suddenly won't unlock at the end of the wash cycle.
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Old 01-07-2012, 17:56
DaisyBumbleroot
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Ours does this too, different model also, sometimes putting it on a spin cycle works, my husband found out if you hit it next to the door handle (on the main body, not door) it opens too.
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Old 01-07-2012, 18:17
killjoy
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Try and drain the water out first, it is having the water in which prevents the door opening.
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Old 01-07-2012, 20:33
Schadenfreud
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Having actually read what you typed I can see you have made sure that the water has drained out. Also, on the recent Hotpoint machines, the lock will open regardless of whether there is water in or not.
The likely (and most common) culprit will be the plastic door catch that levers the striker away from the locking mechanism. This is made of cheap plastic and breaks very easily.

The price of the door catch is roughly £22 retail (genuine part).

ETA. To open the door you can either push the striker from inside (as you've already got the top off) *** POWER OFF FIRST! ***

Or you can use a length of string and slip it inside the door, when it catches around the striker, pull the string to the left hard, and it will release the catch and the door will pop open.
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Old 01-07-2012, 22:12
scott26985
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Turns out it was the handle. I had to break off the interlock to get the door open.

So Ive ordered up a new interlock and door handle. £32 so not too bad.
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Old 01-07-2012, 23:30
Schadenfreud
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Handle/door catch is the same thing. Shame you had to break the lock. There was no need to, but like you say, relatively cheap.
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Old 02-07-2012, 00:31
scott26985
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I couldn't see it was a problem with the handle until the lock was off so just bad luck. Still only £30. If I called the engineer it would have been £70 for the call out so could have been worse.

Thanks for the advice
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Old 01-05-2013, 19:19
Morlok
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I have just had the unfortunate experience of waiting for the door that never opened on my Hotpoint Aquarius.

I followed the online checklist, turn it off and turn it on again, run the rinse and spin cycle, taking the top off and jiggling the magnetic door switch etc..

Eventually I got to the bit about calling an engineer because I was outside the 5 year period for the Hotpoint free parts replacement warranty. I got £110+ per hour plus parts +VAT and earliest they could come and do it was next Tuesday.

The next telephone number offered next day service but that was classed as an emergency call-out with £80+VAT per 30 minute minimum charge of 1 hour plus parts plus VAT.

Visited online retailers and discovered I can get a new one for £349 and I can reserve it for collection there & then from a local Curry store and they will even take my old one off me.

Job done, and using a crowbar, I got the washing out and was back in business within a few hours.

I appreciate this remedy is not everyoneís cup of tea but the alternative was wait a week and lug it all to a local launderette and still be out of pocket for the extra parts I didnít know I needed.

It seemed a shame to write off what is otherwise a perfectly good machine because a magnetic switch failed.
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