o2 messed up billing

ithisethat · 21-11-2004, 16:18

Did anyone else receive a larger than usual bill from o2 this month?

they are claiming i wasn't billed for calls/texts since July.

what a complete cock up.

22-11-2004, 20:09

Quote:

Originally Posted by ithisethat

Did anyone else receive a larger than usual bill from o2 this month?

they are claiming i wasn't billed for calls/texts since July.

what a complete cock up.

They do this occasionaly - they have been charging me for wap calls (only came to light when an advisor told me this - how nice of them!), and they've been coming out of my 'normal' call minutes, so now i'm waiting on a revised bill.

My bill was the usual price though, £50!

lee18xx · 22-11-2004, 22:19

They've told me I havent paid my bill and if I don't cough up they'll cut me off........although I can see (and have evidence from the bank) that the DD has gone out!

richrocks13 · 27-11-2004, 21:48

they sent me my bill for this month last month, which was amazingly cheap as i used it on holiday loads, £47 or something. plus they never charge me for going over 100 free texts, sending any mms messages or even using gprs! I LOVE O2!!!

G@V · 28-11-2004, 14:20

I think when you use your phone abroad it takes a while for them to add that to your bill.So you could be in for a shock in the next few months.

21-11-2004, 16:18	#1
ithisethat Forum Member Join Date: Apr 2002 Posts: 1,026	o2 messed up billing Did anyone else receive a larger than usual bill from o2 this month? they are claiming i wasn't billed for calls/texts since July. what a complete cock up.

22-11-2004, 20:09	#2
rossonthenet Posts: n/a	Quote: Originally Posted by ithisethat Did anyone else receive a larger than usual bill from o2 this month? they are claiming i wasn't billed for calls/texts since July. what a complete cock up. They do this occasionaly - they have been charging me for wap calls (only came to light when an advisor told me this - how nice of them!), and they've been coming out of my 'normal' call minutes, so now i'm waiting on a revised bill. My bill was the usual price though, £50!

22-11-2004, 22:19	#3
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	They've told me I havent paid my bill and if I don't cough up they'll cut me off........although I can see (and have evidence from the bank) that the DD has gone out!

27-11-2004, 21:48	#4
richrocks13 Forum Member Join Date: Jun 2003 Location: wales, on a big mountain Posts: 57	they sent me my bill for this month last month, which was amazingly cheap as i used it on holiday loads, £47 or something. plus they never charge me for going over 100 free texts, sending any mms messages or even using gprs! I LOVE O2!!!

28-11-2004, 14:20	#5
G@V Forum Member Join Date: Nov 2002 Location: Scotland Posts: 863	I think when you use your phone abroad it takes a while for them to add that to your bill.So you could be in for a shock in the next few months.

DS Forums

o2 messed up billing