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Old 12-07-2012, 11:05
Lordy Lordy
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There has been a lot of talk of compensation by posters who feel hard done by with the latest 02 network issues.

My question to all those is:

What do you consider as a reasonable compo offer?

By the way, I am an o2 customer who has been with them for years and have had great service from them. As I've said elsewhere, shit happens and I can think of other 'utility' services that I have been with for far less time that have given me a far inferior service.

Can't wait to see your suggestions.
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Old 12-07-2012, 12:06
toyotacity
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o2 won't give any compo, it's written in their t's & c's

i'm on o2, and i'm not after compo, to be honest the amount they'd give say if you pay £30 a month /30

you'd probably only get £1

I just wouldn't, there's more important things to be doing than arguing for a quid
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Old 12-07-2012, 12:20
AntiDote
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A refund of any provable financial losses and nothing more.

Not being able for access Facebook for a few hours or 'have been a loyal customer since 1971 etc' and the like are all classed under "shit happens".

Too many people are obsessed with the notion of 'compensation' these days and I'd love to see a company stick their middle finger up at them.
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Old 12-07-2012, 12:34
flagpole
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i doubt there will be any. a realistic level. of like a pound would be derisory. i don't think there would be any level that would make people happy and not cost too much.

though i guess the rental on a period in which you can't use your phone does seem a bit harsh.
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Old 12-07-2012, 13:06
squawkBOX
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Last Friday, France Telecom had an issue where no services were usable from early evening till around 0300 on the Saturday morning, they have opted to provide the equivalent of "one day" of service back to users in Sept.

I have not seen how they will implemented this, I assume they have just taken the monthly allowance and added on 1/31th?.

Surely something like that would be best for o2. It won't cost them much but still seen as taking action.
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Old 12-07-2012, 13:20
Darth-Habib
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A few years ago, o2 sent me a bar of chocolate as thanks for being a customer.

Something like that would suffice.

I guess being an RBS customer, whose firm use Natwest as a bank has helped me put the o2 issues into context.
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Old 12-07-2012, 14:05
grumpyoldbat
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I haven't had a problem, but I'd never turn down free chocolate!
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Old 12-07-2012, 14:13
wilt
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All will be forgiven if they send me a bar of chocolate.
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Old 12-07-2012, 14:16
Kiko H Fan
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There has been a lot of talk of compensation by posters who feel hard done by with the latest 02 network issues.

My question to all those is:

What do you consider as a reasonable compo offer?

By the way, I am an o2 customer who has been with them for years and have had great service from them. As I've said elsewhere, shit happens and I can think of other 'utility' services that I have been with for far less time that have given me a far inferior service.

Can't wait to see your suggestions.
How much have you been personally inconvenienced by the O2 outage?
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Old 12-07-2012, 14:54
Lordy Lordy
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How much have you been personally inconvenienced by the O2 outage?
I haven't been inconvenience in the slightest. Well, a slight fib, I wanted to make a quick call last night on the mobile but had to use the land line instead.

I was just wondering what those who were saying compensation should be forthcoming were expecting as a reasonable offer from o2.
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Old 12-07-2012, 15:19
msmasood
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I think if the biggest gripe people have had in their life is their phone not working for a day they should see themselves as fortunate.
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Old 12-07-2012, 15:27
Rich_L
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I think if the biggest gripe people have had in their life is their phone not working for a day they should see themselves as fortunate.
Hear Hear!! Or get out more - or use a landline, or if you're that desperate, a phonebox [gasp!]
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Old 12-07-2012, 15:41
JulesandSand
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Compensation seems to the first thing a growing number of people in the UK cry at the slightest inconvenience or interruption of a service.

I even read someone on here writing that they would claim compensation from Sky if the new EPG affected her Sky box.

I can understand the inconvenience for someone out and about not being able to conduct business effectively, e.g. a plumber not being able to get emergency calls from customers. But for everyone else - no more than a mild inconvenience - if that. Doctors have landlines, hospitals have tannoys.

OH was on a day out in Edinburgh yesterday and one of her friends was horrified that she couldn't add pictures of the cocktails they were having to Facebook ffs.
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Old 12-07-2012, 15:43
Lordy Lordy
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OH was on a day out in Edinburgh yesterday and one of her friends was horrified that she couldn't add pictures of the cocktails they were having to Facebook ffs.
Yep, a very sad sign of the times my friend.
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Old 12-07-2012, 15:44
JulesandSand
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Yep, a very sad sign of the times my friend.
A 50 year old woman I might add.
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Old 12-07-2012, 16:24
KatduGers
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My phone stopped working yesterday while I am on holiday in Italy. Thought there was something wrong with my phone so called O2 from my boyfriend's phone - he's also on O2 - learnt about the network issues, which put my mind at rest, and then asked if my boyfriend could be not charged for the call which had taken about twenty minutes to get through to someone. They agreed to that as a gesture of goodwill, so I suppose in a way that was a little compensation!

Last edited by KatduGers : 12-07-2012 at 16:26. Reason: Typo
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Old 12-07-2012, 17:30
SkipTracer
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My phone stopped working yesterday while I am on holiday in Italy. Thought there was something wrong with my phone so called O2 from my boyfriend's phone - he's also on O2 - learnt about the network issues, which put my mind at rest, and then asked if my boyfriend could be not charged for the call which had taken about twenty minutes to get through to someone. They agreed to that as a gesture of goodwill, so I suppose in a way that was a little compensation!
Getting some faceless call centre person to agree to some thing and that some thing being acted upon is like expecting a politician to do what they said they would do before being voted in.

I would not hold your breath.

BTW o2 have made a statement to the effect this afternoon saying user have next to no chance of raising a legal case against them.

In layman terms that means tough.
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Old 12-07-2012, 17:31
Richard_T
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compensation? two days worth of line rental at the most is all you should hope for.
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Old 12-07-2012, 17:47
gomezz
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I wonder how much compensation Tesco will be pressing O2 for?
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Old 12-07-2012, 18:20
plymouthbloke1974
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Getting some faceless call centre person to agree to some thing and that some thing being acted upon is like expecting a politician to do what they said they would do before being voted in.

I would not hold your breath.
That's a tad harsh. Don't taint all of us with that brush thank you.
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Old 12-07-2012, 18:30
far2cool
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There'll have some crap in their T&C's that covers them for such events,

I imagine the most we'll get is some 2 for 1 at the Odeon or some thing like that
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Old 12-07-2012, 18:37
occy
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Just spoken to O2 as I'm a customer. They will announce some sort of compensation in the next 48 hours. The announcement will be either on the website or twitter. I asked will they text us and he thought that would be a best idea, and they should compensate us.
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Old 12-07-2012, 19:08
Lordy Lordy
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Texting what they plan to do would be the best idea but can you honestly see O2 texting over 20 million customers?
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Old 12-07-2012, 19:11
gomezz
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Why not? They text everyone their monthly bill statement?
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Old 12-07-2012, 19:24
Anika Hanson
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Why not? They text everyone their monthly bill statement?
They don't text mine to me
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