Facebook account suspended

akhenaten · 13-07-2012, 14:09

I have just tried to log into facebook, and i have just got a webpage up saying my account has been sending out spam and that my account has been temporerily suspended, it says i must confirm i am a real person,it asks me for my details, name, address, and phone number, but whats really worrying me is that at the bottom of all this it is asking me for my credit card details.

Has anybody else had this?

stvn758 · 13-07-2012, 14:19

http://www.facebook.com/help/contact...60749603972907

Nothing on their form asking for credit card details. Better safe than sorry.

JulesandSand · 13-07-2012, 14:47

Sounds like a scam to me.

emails · 29-08-2013, 17:48

Quote:

Originally Posted by akhenaten

I have just tried to log into facebook, and i have just got a webpage up saying my account has been sending out spam and that my account has been temporerily suspended, it says i must confirm i am a real person,it asks me for my details, name, address, and phone number, but whats really worrying me is that at the bottom of all this it is asking me for my credit card details.

Has anybody else had this?

yes i have

but not sending out spam but someone has been trying to get acess,& that i have been temp locked out. whats going on here?

emails · 30-08-2013, 19:50

can someone still help?

Seymour Cat · 31-08-2013, 15:36

I think it highly unlikely that Facebook are asking for credit card details. If you have access to a different computer, try logging in on that. If you find you can log in on a different computer change your password.

You own computer may have a browser hijack or virus. Download Malwarebytes (the free version will do) and scan the effected machine.

emails · 31-08-2013, 18:26

Quote:

Originally Posted by Seymour Cat

I think it highly unlikely that Facebook are asking for credit card details. If you have access to a different computer, try logging in on that. If you find you can log in on a different computer change your password.

You own computer may have a browser hijack or virus. Download Malwarebytes (the free version will do) and scan the effected machine.

this has been tryed,& still the same problem this is what it says
YOUR ACCOUNT IS TEMP LOCKED
SOMEONE RECENTLY TRYED TO LOG INTO YOUR ACCOUNT FROM AN UNRECOGINSED DIVICE OR LOCATION PLEASE VERFY IT WAS YOU THAT TRYED TO LOG IN.on doing this i have to go through a secuirty text letters,past that my date of birth. easyer said than done when in the 1st place i never imput my right DOB for secuirty reasons ,& for that reason i can't recal what it was. so how do i over come that?

emails · 01-09-2013, 15:26

can anyone still help solve this problem?

shug15 · 01-09-2013, 15:35

Quote:

Originally Posted by emails

YOUR ACCOUNT IS TEMP LOCKED
SOMEONE RECENTLY TRYED TO LOG INTO YOUR ACCOUNT FROM AN UNRECOGINSED DIVICE OR LOCATION PLEASE VERFY IT WAS YOU THAT TRYED TO LOG IN.

Multiple simple spelling errors?

It's obviously a scammer whose first language isn't English.

emails · 01-09-2013, 15:38

Quote:

Originally Posted by shug15

Multiple simple spelling errors?

It's obviously a scammer whose first language isn't English.

well the fact is i am still trying to get in,but can't

Robert_Mcmahon · 01-09-2013, 23:19

Quote:

Originally Posted by emails

well the fact is i am still trying to get in,but can't

I had it once but you should get an email to the address you set up with to tell you why and how long

hope that helps

captainkremmen · 02-09-2013, 13:03

Quote:

Originally Posted by emails

well the fact is i am still trying to get in,but can't

The fact the notification is full of spelling mistakes and asks for your credit card details is enough to say it is a scam.

Try logging in on another computer or mobile phone, to confirm whether you have been suspended or not.

Your computer is probably infected with some kind of malware, probably a browser hijacker of some kind.

Make sure your anti-virus is fully up to date.
Login to your computer as Administrator.
Run a FULL virus scan.

Download and install MalwareBytes free version.
Run a FULL scan, it should report if it finds anything.

You can details of why and what you should be asked, and how to access your account again here:
https://www.facebook.com/help/account_recovery

EDIT: Oops, I see it is the OP not you who was asked for credit card details, sorry.

The link above though should still give you the info you need.

emails · 02-09-2013, 17:36

i think i finally managed to sort out my facebook issues hooray

13-07-2012, 14:09	#1
akhenaten Forum Member Join Date: Nov 2004 Posts: 689	Facebook account suspended I have just tried to log into facebook, and i have just got a webpage up saying my account has been sending out spam and that my account has been temporerily suspended, it says i must confirm i am a real person,it asks me for my details, name, address, and phone number, but whats really worrying me is that at the bottom of all this it is asking me for my credit card details. Has anybody else had this?

13-07-2012, 14:19	#2
stvn758 Forum Member Join Date: Sep 2005 Posts: 17,338	http://www.facebook.com/help/contact...60749603972907 Nothing on their form asking for credit card details. Better safe than sorry.

13-07-2012, 14:47	#3
JulesandSand Forum Member Join Date: Aug 2009 Location: Caledonia Posts: 5,687	Sounds like a scam to me.

29-08-2013, 17:48	#4
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	Quote: Originally Posted by akhenaten I have just tried to log into facebook, and i have just got a webpage up saying my account has been sending out spam and that my account has been temporerily suspended, it says i must confirm i am a real person,it asks me for my details, name, address, and phone number, but whats really worrying me is that at the bottom of all this it is asking me for my credit card details. Has anybody else had this? yes i have but not sending out spam but someone has been trying to get acess,& that i have been temp locked out. whats going on here?

30-08-2013, 19:50	#5
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	can someone still help?

31-08-2013, 15:36	#6
Seymour Cat Forum Member Join Date: Feb 2005 Location: Bristol Posts: 1,105	I think it highly unlikely that Facebook are asking for credit card details. If you have access to a different computer, try logging in on that. If you find you can log in on a different computer change your password. You own computer may have a browser hijack or virus. Download Malwarebytes (the free version will do) and scan the effected machine.

31-08-2013, 18:26	#7
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	Quote: Originally Posted by Seymour Cat I think it highly unlikely that Facebook are asking for credit card details. If you have access to a different computer, try logging in on that. If you find you can log in on a different computer change your password. You own computer may have a browser hijack or virus. Download Malwarebytes (the free version will do) and scan the effected machine. this has been tryed,& still the same problem this is what it says YOUR ACCOUNT IS TEMP LOCKED SOMEONE RECENTLY TRYED TO LOG INTO YOUR ACCOUNT FROM AN UNRECOGINSED DIVICE OR LOCATION PLEASE VERFY IT WAS YOU THAT TRYED TO LOG IN.on doing this i have to go through a secuirty text letters,past that my date of birth. easyer said than done when in the 1st place i never imput my right DOB for secuirty reasons ,& for that reason i can't recal what it was. so how do i over come that?

01-09-2013, 15:26	#8
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	can anyone still help solve this problem?

01-09-2013, 15:35	#9
shug15 Forum Member Join Date: Oct 2002 Posts: 201	Quote: Originally Posted by emails YOUR ACCOUNT IS TEMP LOCKED SOMEONE RECENTLY TRYED TO LOG INTO YOUR ACCOUNT FROM AN UNRECOGINSED DIVICE OR LOCATION PLEASE VERFY IT WAS YOU THAT TRYED TO LOG IN. Multiple simple spelling errors? It's obviously a scammer whose first language isn't English.

01-09-2013, 15:38	#10
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	Quote: Originally Posted by shug15 Multiple simple spelling errors? It's obviously a scammer whose first language isn't English. well the fact is i am still trying to get in,but can't

01-09-2013, 23:19	#11
Robert_Mcmahon Inactive Member Join Date: Aug 2013 Posts: 9	Quote: Originally Posted by emails well the fact is i am still trying to get in,but can't I had it once but you should get an email to the address you set up with to tell you why and how long hope that helps

02-09-2013, 13:03	#12
captainkremmen Forum Member Join Date: Feb 2005 Location: DAVEVILLE, Daveshire DA1 1VE Posts: 33,621	Quote: Originally Posted by emails well the fact is i am still trying to get in,but can't The fact the notification is full of spelling mistakes and asks for your credit card details is enough to say it is a scam. Try logging in on another computer or mobile phone, to confirm whether you have been suspended or not. Your computer is probably infected with some kind of malware, probably a browser hijacker of some kind. Make sure your anti-virus is fully up to date. Login to your computer as Administrator. Run a FULL virus scan. Download and install MalwareBytes free version. Run a FULL scan, it should report if it finds anything. You can details of why and what you should be asked, and how to access your account again here: https://www.facebook.com/help/account_recovery EDIT: Oops, I see it is the OP not you who was asked for credit card details, sorry. The link above though should still give you the info you need.

02-09-2013, 17:36	#13
emails Forum Member Join Date: Nov 2007 Location: northwest Posts: 9,570	i think i finally managed to sort out my facebook issues hooray

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Facebook account suspended