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Old 27-07-2012, 10:13
qslikely
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simesa - I'm sure that most involved have been doing all they can to sort it out. I did notice that one of the BBC or Freesat press releases said something about things not being possible "without further involvement from Humax", which suggests that the other techs involved in this have been enjoying Humax's co-operation in the same way as I've 'enjoyed' their customer service from day 1 - i.e is there any?

For some reason your ref. to 'very high level comms' from Humax instantly put a picture in my head of a bloke in a shed with a typewriter . . .

Perhaps someone from Humax might put their head above the parapet and offer some explanation, make some attempt to save a few next-time sales?
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Old 27-07-2012, 12:18
jcsager
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Perhaps someone from Humax might put their head above the parapet and offer some explanation, make some attempt to save a few next-time sales?
Since Bob-Cat moved on from Humax, I don't recall anyone from there posting here. It's rather sad really, as Humax were good in the early period of the HDR - both BBC iPlayer and the ITV player worked well early on. Latterly though, the funny with ITV London that screwed up recordings, and now this Olympic mess kinda blots their copybook. I loaded Raydon's firmware some time ago and have now added the SD channels in case we want to record stuff.
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Old 27-07-2012, 12:23
Hummyowner
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Since Bob-Cat moved on from Humax, I don't recall anyone from there posting here. It's rather sad really, as Humax were good in the early period of the HDR - both BBC iPlayer and the ITV player worked well early on. Latterly though, the funny with ITV London that screwed up recordings, and now this Olympic mess kinda blots their copybook. I loaded Raydon's firmware some time ago and have now added the SD channels in case we want to record stuff.
You are a bit behind the times, Bob rejoined humax and has posted info re the issue here

http://myhumax.forum
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Old 27-07-2012, 14:05
Geoff_W
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Use manual tune scan the SD transponders listed here.

http://en.kingofsat.net/find.php?question=BBC+Olympic

While still in non-freesat use list to find the channel nos allocated.

Switch back to Freesat mode. Using the channel editor locate the new channels, select Freesat and visible for them all. Write the changes back to the hdr and re-boot as instructed.

Your epg should now have the SD channels at the channel numbers you noted in the first step.

Someone has suggested that any reservation you set from the epg needs the times adjusting to convert to a manual one. Testing in progress
Thanks for your help, Graham. All channels successfully set up.
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Old 27-07-2012, 14:13
grahamlthompson
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Thanks for your help, Graham. All channels successfully set up.
I can confirm that after setting a reservation from the epg you need to edit it by changing the start or end times to make it survive a reboot.
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Old 27-07-2012, 14:59
robwilson
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http://www.bbc.co.uk/news/technology-19015855

Humax box suffers Olympics channels recording glitch


Humax has acknowledged that a problem meant owners of its Freesat digital TV box could not use it to record any of the BBC's temporary Olympic channels.

The 24 live action streams cover every session of every sport across the duration of the Games.

Freesat - a subscription-free high definition digital TV service - said other manufacturers' equipment was not suffering the same fault.

Freesat's marketing materials heavily promote the "summer of sport".

Humax only sells one digital satellite set-top box recorder in the UK: the Foxsat-HDR. The South Korean firm said it believed it was the bestselling model in the UK.

The firms' UK service manager told the BBC the company was making efforts to resolve the fault.

"Humax were made aware of the issue when the problem was identified on Tuesday," said Michael Caughey.

"Unfortunately nothing could be done at the broadcast encoder end to resolve the issue so on Thursday we started working on the fix and are hopeful that it is imminent.

"However, we will not rush it out until we are sure it will not cause more issues and problems as customers will still be able to view all 24 channels - although they can't record them - and will be able to record the Olympic coverage shown on BBC 1 HD, BBC HD and the other standard definition channels as normal."

He added that a software update was unlikely to be broadcast to the equipment before "early next week".

'Huge disappointment'

Freesat posted messages to Twitter after users complained about the issue.

"We've tried really hard with Humax to sort out... all other Freesat+ boxes can record 24 streams," it said.

The organisation added: "It's been an Olympic feat in itself to get the 24 streams working and we really hope this doesn't stop you enjoying London 2012."

Robert Wilson, a Sheffield-based IT worker who contacted the BBC, said he had bought two Humax boxes with a view to being able to record several of the streams at once.

"I'll be working and attending the Games myself and had wanted to record the channels while I am out of the house," he said.

"It's a huge disappointment because I will not be able to see some of the events I had wanted - events which have been advertised as being available for months."
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Old 27-07-2012, 17:47
Freesat_Fan
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So they can work on a fix for the Olympics and have it ready by next week, but couldn't be bothered to work on any of the other issues that the box has, over the past year. Nice work.
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Old 27-07-2012, 18:00
galleonslap
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Presumably if there is an OTA upgrade to fix this, we'll need a new version of Raydon's firmware installation files to make sure it doesn't get zapped by the upgrade?
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Old 27-07-2012, 18:18
REPASSAC
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Presumably if there is an OTA upgrade to fix this, we'll need a new version of Raydon's firmware installation files to make sure it doesn't get zapped by the upgrade?
Any OTA will be a while away 1 week+ - I am sure that a version of the custom firmware will appear as soon as Humax have released it. The best place to recieve info on the subject of the Humax update is My Humax forum.
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Old 27-07-2012, 18:19
jzee
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It seems unlikely that only Humax boxes would be affected while, reportedly, the Echostar and, to my certain knowledge, the Samsung work fine.
But they (Sky) do know the Humax is the most common box, and may have one to 'test' on.
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Old 27-07-2012, 18:46
bramble
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A Humax representative posted elsewhere:
Just to provide some detail:
- The problem exists because in the way that the stream is being encoded the box cannot build the required PVR indexing correctly. This causes it to get confused and believe the recording is zero in time. Other devices use other indexing mechanisms. The problem is now understood.
- As soon as we became aware that the issue could not be resolved at the broadcast end, engineering resource (in the UK) which was already monitoring the situation was quickly dedicated to producing a fix.
- Releasing software too quickly is a risk to the consumers, we could easily accidentally break something else in the process.
- When a fix is available a beta version *may* be released before we have finished our internal quality sign-off, this would have to be sanity checked first by us and freesat, and the aim of this would be to give you the choice of risk vs function.

I hope for there to be more information later today but I am not going to pre-empt any of that until we have everything aligned.
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Old 27-07-2012, 19:06
peter05
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But they (Sky) do know the Humax is the most common box, and may have one to 'test' on.
Yes I am sure sky have had a HUMAX HDR for some while and know what would or not work on it, and they also know that the HUMAX hdr is one if not the best and most liked HDR's in the UK, SO WHY THE PROPLEM?

But lets hope HUMAX can sort the proplem out soon, I for one have every faith in them
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Old 27-07-2012, 19:23
REPASSAC
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Yes I am sure sky have had a HUMAX HDR for some while and know what would or not work on it, and they also know that the HUMAX hdr is one if not the best and most liked HDR's in the UK, SO WHY THE PROPLEM?

But lets hope HUMAX can sort the proplem out soon, I for one have every faith in them
If you want a hint read #34 carefully.
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Old 27-07-2012, 20:06
peter05
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Thank You
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Old 27-07-2012, 22:52
richard_g_uk
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Humax UK Facebook status update:

"We've been working on a fix around the recording for the extra Olympic channels on Freesat and have developed a software update. Early tests indicate this is working correctly and it is looking positive that we can get this fixed. Testing continues this afternoon and we will post here as soon as we know when we can make the software available"

Good to see they are working on a fix. However, I am sure last year when channel 4 HD was testing and the Humax boxes could not record it (until channel 4 tweaked it) the bods at Humax should have investigated then. It would have saved them a whole lot of hassle in the long run.
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Old 28-07-2012, 10:29
qslikely
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Sort-of related: watching (& recording on BBC1) Opening Ceremony last night, when suddenly a box pops up: "Do you want the device to shut down in one minute?" I answered 'No', and had no further problem or reappearance, but I've never seen that message before, in 3 years.
Can anyone cast any light, please?
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Old 28-07-2012, 10:33
PaulBear
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Sort-of related: watching (& recording on BBC1) Opening Ceremony last night, when suddenly a box pops up: "Do you want the device to shut down in one minute?" I answered 'No', and had no further problem or reappearance, but I've never seen that message before, in 3 years.
Can anyone cast any light, please?
This is the automatic shutdown energy saving feature.
If it detects no activity for a set period it flashes the 'pop-up' and if no action taken then goes into standby thus saving energy and money.
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Old 28-07-2012, 12:06
qslikely
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Thanks PaulBear . . . but watching prog and recording same is 'no activity'? What constitutes activity - only channel change, volume change, or?
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Old 28-07-2012, 12:27
REPASSAC
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Thanks PaulBear . . . but watching prog and recording same is 'no activity'? What constitutes activity - only channel change, volume change, or?
Why the Foxsat does indeed have such a feature (menu controlled) it places the Foxsat in standby - I think the message came from your TV.
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Old 28-07-2012, 13:28
PaulBear
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Thanks PaulBear . . . but watching prog and recording same is 'no activity'? What constitutes activity - only channel change, volume change, or?
Any actual activity, remember that your box will still record in standby mode. It is merely there so that if say you have fallen asleep or just forgotten and switched TV set only off. It cannot tell if you are watching only if it is receiving input from remote or manual buttons.

Mind you I do not know why I am promoting their systems while I am thoroughly peed off with them for Olympic shambles. I prefer to record almost everything so I can FF through boring bits, now I have to play hit and miss with things I might have enjoyed.
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Old 28-07-2012, 13:44
qslikely
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Thanks, PaulBear. Don't worry, you're not promoting H., just helping a fellow-sufferer - see my prev. above on my view of these cowboys, and the liklehood of me buying from them again. Shame, seems such a decent box at the heart of it all.
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Old 28-07-2012, 14:01
jzee
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Thanks, PaulBear. Don't worry, you're not promoting H., just helping a fellow-sufferer - see my prev. above on my view of these cowboys, and the liklehood of me buying from them again. Shame, seems such a decent box at the heart of it all.
I wouldn't put all the blame on Humax, see this thread in Freesat forum, other boxes are having problems. It seems there was a major lack of coordination & testing between BBC, Sky, Freesat and the box manufacturers.
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Old 28-07-2012, 14:07
peter05
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I wouldn't put all the blame on Humax, see this thread in Freesat forum, other boxes are having problems. It seems there was a major lack of coordination & testing between BBC, Sky, Freesat and the box manufacturers.
I think we need to wait and see who is to blame SKY, BBC , FREESAT or HUMAX, but I bet HUMAX are working very hard to find a fix, So hopefully soon we can all relax and enjoy recording the olympics
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Old 28-07-2012, 14:28
qslikely
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I take the points made, though I doubt if it'll be made known what the real story was. The press releases so far are full of 'it was discovered', 'this was first known', and so on - nobody did or didn't do anything, it all just emerged from the ether, mysteriously screwed-up.

My feeling that Humax might somehow have not realised or reacted in a prompt and professional manner is based purely on past experience - this is a company who in the past took over a year to correct a fundamental glitch, and then the update introduced a new issues. As I said, they seem to think that pre-beta is the same as user-robust. I saw something from them yesterday that said, effectively, 'we might manage a quick fix, but don't blame us if it's rubbish.' Good grief!
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Old 28-07-2012, 16:39
grahamlthompson
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I think we need to wait and see who is to blame SKY, BBC , FREESAT or HUMAX, but I bet HUMAX are working very hard to find a fix, So hopefully soon we can all relax and enjoy recording the olympics
There's a beta V1.0.20 fix.

PM Barry from the following thread

http://myhumax.org/forum/topic/olymp...ordings/page/6
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