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Old 30-07-2012, 17:57
SWIZZ?
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gomezz - look, I'm pleased and happy that they've got the fix done. But my reaction to this, and my (unchanged) feelings in general are that they are a mess when it comes to keeping customers on-side.

The first thing that came out last week was pretty final sounding - we're sorry but we won't be able to fix it. That's it. And by the way, aren't we wonderful for getting all those channels to work at all? I won't reiterate all the bits of non-info that have been flying about since then.

What would people do if they were given a conservative estimate re when the fix would be done? They would have been informed, kept onboard, and most people I know prefer that to being in the dark and guessing. Maybe it's the odd company I keep.

No intention to cause offence to you or anyone else here - I just think that if you sell such a decent product, it's a hell of a shame to turn customers against you with shambolic customer relations and endlessly screwed-up updates.
Hi qslikely
Are you any relation to MUTT Romney?

Well done Humax- I'll award you an "honorary Gold"

David
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Old 30-07-2012, 18:08
qslikely
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OK, last word from me on this:

I take great exception to that last comment - did you notice that I said I didn't intend to offend anyone posting? Clearly such politeness is over-subtle for some.

Stand by what I've said, and explained. If I'd realised that among the many friendly and helpful folk on this forum there are Humax fanboys, in front of whom the Sainted Brand must not be criticised, obviously I'd have trod more carefully.

GAFL, man!
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Old 30-07-2012, 18:27
grahamlthompson
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That's great news, well done all involved, I can carry on saying how much I like HUMAX and FREESAT
I assumed you already had it, from your post 51. That's why i responded as I did.
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Old 30-07-2012, 18:28
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Makes you proud to be British
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Old 30-07-2012, 18:33
Bspks
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I hope this doesn't override my custom firmware, I've got all the additional channels I want set up to watch and record to AVOID any olympics coverage.
I won't be happy if they disappear overnight.
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Old 30-07-2012, 18:41
peter05
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I assumed you already had it, from your post 51. That's why i responded as I did.
Had it on one box, but not the other, sorry to confuse you, but now we can all be very happy
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Old 30-07-2012, 18:44
grahamlthompson
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I hope this doesn't override my custom firmware, I've got all the additional channels I want set up to watch and record to AVOID any olympics coverage.
I won't be happy if they disappear overnight.
You need to update it to 4.0.8

http://myhumax.org/blog/?page_id=166

This will update the firmware at the same time if you haven't already done so.
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Old 31-07-2012, 00:04
richard_g_uk
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Just done the CF update to 4.0.8 - many thanks to the guy(s) repsonsible for the quick release.

Also I must thank Humax for the investigation and update, however I'm sure some one at Humax is probably getting alot of stick for this problem.

It seems from other forums that this is exactly the same problem that was identified when channel 4 HD was testing last year and I suspect someone at Humax took the decision that there was no point wasting time and resource investigating the problem which went away when channel 4 made some technical adjustments (at the request of Humax maybe?). I can understand if channel 4 were not "compliant" somehow but it looks as though this was not the case and it was a genuine bug.

The resource and overtime spent fixing the problem coupled with it being made public surely is not what Humax marketing personnel (or anyone at Humax) wanted.

I do like Humax products but increasingly I speak to people who are losing confidence in them and their level of customer support (and product testing or lack of it). I haven't checked for a while but is internet radio still broken on the freeview HD and HDR models - again lack of testing.
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Old 31-07-2012, 00:15
brumlad36
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Just done the CF update to 4.0.8 - many thanks to the guy(s) repsonsible for the quick release.

Also I must thank Humax for the investigation and update, however I'm sure some one at Humax is probably getting alot of stick for this problem.

It seems from other forums that this is exactly the same problem that was identified when channel 4 HD was testing last year and I suspect someone at Humax took the decision that there was no point wasting time and resource investigating the problem which went away when channel 4 made some technical adjustments (at the request of Humax maybe?). I can understand if channel 4 were not "compliant" somehow but it looks as though this was not the case and it was a genuine bug.

The resource and overtime spent fixing the problem coupled with it being made public surely is not what Humax marketing personnel (or anyone at Humax) wanted.

I do like Humax products but increasingly I speak to people who are losing confidence in them and their level of customer support (and product testing or lack of it). I haven't checked for a while but is internet radio still broken on the freeview HD and HDR models - again lack of testing.
Yes, internet radio is still broken (Humax have now removed the option from their portal). I wonder when they'll get round to sorting that out! .

Chris.
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Old 31-07-2012, 05:23
jhlb
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My HDR updated the firmware overnight wiping out my custom firmware. I have the new 4.08 version on USB but now see that the News Loop service has been terminated with all 6 screens now showing news - i.e., no weather feed.
See:- http://forums.digitalspy.co.uk/showt...1#post59985031

I wonder then if I need the custom firmware as this is the only use I gave it in the last few months. Also boot time is much quicker without custom firmware.

Recording of the OLY channels works fine.
J
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Old 31-07-2012, 06:48
REPASSAC
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I wonder then if I need the custom firmware as this is the only use I gave it in the last few months. Also boot time is much quicker without custom firmware.

Recording of the OLY channels works fine.
J
Updating the channel list (held in flash memory) is a slow task and this is what takes the time but only on the first boot each day.

If you do reinstall remember to re-import your channel list as yesterdays list remains.
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Old 31-07-2012, 08:36
gomezz
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Too late for you this time but you could have done the modded firmware update yesterday ahead of time which would have stopped the OTA from installing.
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Old 31-07-2012, 10:03
2Bdecided
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gomezz - look, I'm pleased and happy that they've got the fix done. But my reaction to this, and my (unchanged) feelings in general are that they are a mess when it comes to keeping customers on-side.
It was being forced to record the opening ceremony with the Trevor Nelson commentary that upset me the most!

Cheers,
David.
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Old 31-07-2012, 10:23
REPASSAC
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I hope this doesn't override my custom firmware, I've got all the additional channels I want set up to watch and record to AVOID any olympics coverage.
I won't be happy if they disappear overnight.
Well I guess you are not happy - ANY new Humax release will overwrite whatever previous firmware is loaded that has a lower version number. That is why new custom firmware was released yesterday which contains Humax's 1.00.21 release.

Flashing the 4.0.8 version will bring everything back the way it was.
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Old 31-07-2012, 10:37
qslikely
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It was being forced to record the opening ceremony with the Trevor Nelson commentary that upset me the most!.
....well...I was coming to that...! Good to see, at least, that he won the Fly In The Ointment award from a lot of people.
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Old 31-07-2012, 11:07
peter05
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[quote=qslikely;59966738]gomezz - look, I'm pleased and happy that they've got the fix done. But my reaction to this, and my (unchanged) feelings in general are that they are a mess when it comes to keeping customers on-side.

QUOTE]

Well I have A few humax satellite boxes, and I have always been very happy with them and the updates, and they still email me imformation as to what changes are happening and any new products they have coming out, The general service and updates is far better than I ever got from Pace,

I have recently joined My humax forum, on http://myhumax.org and the information they give is second to none, so all in all I am very happy with humax and will be buying a new Humax box soon, when I need one
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Old 31-07-2012, 16:32
gomezz
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Well I guess you are not happy - ANY new Humax release will overwrite whatever previous firmware is loaded that has a lower version number. That is why new custom firmware was released yesterday which contains Humax's 1.00.21 release.
Could not the modded firmware be patched so that the embedded version number is much higher than anything likely to be on an official release and so prevent itself from ever being overwritten by an OTA release?
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Old 31-07-2012, 16:43
REPASSAC
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Could not the modded firmware be patched so that the embedded version number is much higher than anything likely to be on an official release and so prevent itself from ever being overwritten by an OTA release?
The version number comes from the included Humax software. Normally it would be expected that the software would be placed on the beta site a week before OTA giving raydon time to test a new release and release it days before any scheduled OTA starts.

While what you suggest may be possible - think of the situation where the olympic fix caused problems to the custom firmware and a solution was late coming - no olympic recordings.
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Old 31-07-2012, 16:55
gomezz
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In that case one could elect to manually install the official firmware if the fix was more important to them than losing the modded firmware functionality. For example, to date I have not had any inclination to record the Olympic channels but would be loathe to lose the ability to record the standard Red Button channels.

Or even have two versions of the modded firmware: One which will be automatically overwritten and one which will never be overwritten?
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Old 31-07-2012, 18:04
REPASSAC
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In that case one could elect to manually install the official firmware if the fix was more important to them than losing the modded firmware functionality. For example, to date I have not had any inclination to record the Olympic channels but would be loathe to lose the ability to record the standard Red Button channels.

Or even have two versions of the modded firmware: One which will be automatically overwritten and one which will never be overwritten?
I don't know what raydon would think about this but a proper solution would be Humax adding a "do not auto update option" to the setup settings..
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Old 31-07-2012, 18:18
gomezz
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True, true.
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Old 31-07-2012, 18:44
Bspks
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Well I guess you are not happy - ANY new Humax release will overwrite whatever previous firmware is loaded that has a lower version number. That is why new custom firmware was released yesterday which contains Humax's 1.00.21 release.

Flashing the 4.0.8 version will bring everything back the way it was.
Normally, with new custom firmware improving on the previous I am more than happy to give it a try.
This time the fix is only for a service I do not want and I have programmes set to record tonight as I am going out in 1 hour.
I hope I get this flashed and updated before then and my channel list restored, otherwise passers by are likely to find a smashed humax box of bits outside my window.
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Old 31-07-2012, 18:52
grahamlthompson
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Normally, with new custom firmware improving on the previous I am more than happy to give it a try.
This time the fix is only for a service I do not want and I have programmes set to record tonight as I am going out in 1 hour.
I hope I get this flashed and updated before then and my channel list restored, otherwise passers by are likely to find a smashed humax box of bits outside my window.
There shouldn't be anything to update. I flashed my box to 4.0.8 first thing today. Nothings changed except the capability to record the HD streams. Presumably all the existing files are retained. All non-freesat moved to freesat present and correct, remote comtrol macros etc etc.
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Old 31-07-2012, 19:23
Bspks
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Phew, updated, channel list restored, manual timers reset and still 25 minutes before I need to leave...happy days.
Seriously though, (and I do feel relieved I got it sorted) it would be nice to have an OTA update warning rather than an automatic install to avoid these type of situations.
I would have been quite happy to have allowed it to update tonight, as I have plenty of time tomorrow evening to restore my custom settings.
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Old 26-09-2012, 15:32
Blackjack Davy
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I hope this wasn't accidently on purpose on Sky's part.
Hardly, since all the Olympic channels were freely and easily available to record on my satellite tuner card on my PC.

More likely laziness on the part of Humax,
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