O2 text message problems

Ben1900 · 04-12-2004, 11:29

hmm.....

i've sent some texts from my O2 Online PAYG phone to this girl i know on Orange PAYG...

i dont think she got my texts as she hasn't replied or said that she got them, yet a mate of mine has been texting her too, but he's on O2 contract (she's been receiving those)

what the hell??

i'm phoning her up today so i can ask, if she says no she didn't get them, then a certain network is gonna have some explaining to do!

lol

sumner7 · 04-12-2004, 13:06

I called O2 Customer Care yesterday, and apparently my messages were deleted whenever they got to the message centre. So what happened was that they had to make me a new message centre account and from late last night my problems were fixed!

Ben1900 · 04-12-2004, 13:41

mine are getting through, and i tested the *0# code at the start of the message by sending some to my dads phone, so my phone seems to be ok

FunkeyKoala · 04-12-2004, 19:47

Quote:

Originally Posted by ney

I would goto an 02 shop and tell them your phone no working right and your not to happy and let then sort it out.

Darren

My phone is on contract and it dont finish till May! I dont think that its breech of contract to not be delivering messages so therefore i dont think much can be done! Really you shouldnt be able to purchase O2 and SE K700i phones if they are not going to work properly!

ney · 04-12-2004, 20:40

I got 3 textes sent the same this moring from my girls Orange mobile and she got my replys ok but I got at text sent by her at 11am 10mins after she sent it from her Orange mobile and my reply to her text I got at 11am tane nearly 8 or 9mins to get to her Orange mobile. I had this trouble almost 3 or 4 weeks ago.

Darren

Kim85 · 05-12-2004, 00:05

I took my K700i into my local O2 shop today as I've not been receiving texts, the woman admitted there had been a few problems with this phone and said that to sort the problem out the battery should be taken out and put back in to 'reset' it. Now whether that's a load of cack or not I don't know but since then I've asked mates of mine to text me and they seem to be getting through now.

FunkeyKoala · 06-12-2004, 11:10

yeah ive heard that one too ive had loads of ways to 'try' and fix the problem and it does work for a while but then it goes back to its old ways. I dont think its got anything to do with the battery its just turning the phone on and off again that restarts it.

MJSOnline · 06-12-2004, 11:30

Ok guys. You can try a command code.

dial ##21# then call/dial.

Ok?

Tell me if that works.

MJS

Kim85 · 06-12-2004, 13:10

That just turns Divert off.

toupie · 06-12-2004, 15:27

hi guys,

I've been having these problems too, and am getting more and more annoyed at o2. Glad to hear others are in the same boat tho. after many emails to o2 (some of which were written by a barrister friend of mine to scare them) i was still getting the same rubbish response, so i rang up and b0llocked them, and theyve sent me out a new phone, a smasung so lets hope that solves it....rubbish though, we all wanted k700's that worked, not ones that didnt.
if i were you i'd ring up and as them for a new one. dont let the ba5tards drag you down.

MJSOnline · 06-12-2004, 16:13

It does turn the divert off but also it sends a message to the network to resend all messages that have not been sent to the handset, I should know I used to work for IBM systems at o2 who installed the network for it.

lozzaboo2004 · 06-12-2004, 16:25

hey is anyone having trouble accessing their monthly bill online or is it just me? I have placed anorder and cant access it and havent had confirmation email. im starting to panic!!

MJSOnline · 06-12-2004, 16:26

Ther o2 billing system is down. give it 20mins.

lozzaboo2004 · 06-12-2004, 16:38

ok hope it fixes i cant check my new order or anything! Been trying to access bill all weekend!

06-12-2004, 17:44

Quote:

Originally Posted by MJSOnline

I should know I used to work for IBM systems at o2 who installed the network for it.

... talk about big headed!

06-12-2004, 17:45

Quote:

Originally Posted by toupie

hi guys,

I've been having these problems too, and am getting more and more annoyed at o2. Glad to hear others are in the same boat tho. after many emails to o2 (some of which were written by a barrister friend of mine to scare them) i was still getting the same rubbish response, so i rang up and b0llocked them, and theyve sent me out a new phone, a smasung so lets hope that solves it....rubbish though, we all wanted k700's that worked, not ones that didnt.
if i were you i'd ring up and as them for a new one. dont let the ba5tards drag you down.

I've had the same problem with K700i and o2, just got my contract cancelled today, cos i said it was breach of contract, etc, they agreed, as the product is not fit for the service. So, i'm now with 3!

06-12-2004, 17:47

Quote:

Originally Posted by MJSOnline

Ther o2 billing system is down. give it 20mins.

Its been down since Friday evening, and hasn't came back online since (view my bill feature) anyway. Wouldn't hold much hope of it coming back on for a few more days!

cockney · 06-12-2004, 22:04

Quote:

Originally Posted by steeev

they've also got a freephone number 0800 005005 (according to the website http://www.saynoto0870.com) which lists alternative cheaper contact numbers for loads of companies

hth

steve

Not heard of that number but hey if it works then that's great although in the long term it may make my annual raise a bit smaller.......

ney · 07-12-2004, 07:01

Do you think the 02 service need to be improved a little as it seems to be playing up once in a while ever since the free calls weekend at the end of October. 02 is mostly fine with me but it has not been 100% in the last 5 or 6 weeks.

Darren

marlieann · 07-12-2004, 09:29

I Spoke To Sony Ericcson Yesterday As I Am Having The Same Problems With My K700i. They Have Told Me That They Are Aware Of The Problem And Are Working On It. Its Somthing To Do With The O2 Software And The K700i Software Not Being Compatible. I Hope They Sort It Soon Because It Is Really Annoying Me. You Buy A Nice Phone And You Expect To Be Able To Use It Dont You?!

monkey182 · 07-12-2004, 11:10

I too have had this problem over the last few days, K700i, O2 and no text messages for days then 10 come in at once!!!!!!
My wifes phone is fine though... same phone and O2!!! I don't know whats going on...

Very Frustrating.

ney · 07-12-2004, 19:45

Sony Ericcson T230 I have and had it 11 months. Got it on offer from 02 just after Christmas last year and hardly had any problems with it just the 02 service now and again in the last few months like I said im other posts. All network will play up a little as we get nearer Christmas and new year.

Darren

FunkeyKoala · 07-12-2004, 20:32

Thing is i dont want another phone I really like the K700i and its stupid that they should let it be on market if the software is not compatible! I might try the breech of contract thing if it keeps happerning though and hope that works. Its true that some networks have there problems from time to time but this is just over the top! If o2 did agree do cancle my contract i would rather go with orange as out of all the networks they seem to have the less complaints and you get through to their customer service really quick too!!

delores_the_man · 09-12-2004, 18:29

Well i've tried the ##21# trick and the battery removal thingy and finally got some text messages (12 hours later at 5am) and all is still ok a few days later!

Carphone Warehouse helpdesk have given me some useful info this evening; they are aware of the problem and advised me to go to one of their service centres and get the software re-flashed and then all will be ok. I think you can re-flash from the SE website too.

Shame the bimbo behind the counter at CPW couldn't tell me all that last week.

mashedpotato · 11-12-2004, 00:36

Will doing the ##21# thing work for all networks that are being a bit slow in delivering messages? I'm on Virgin and have been receiving late texts for a couple of weeks now.

04-12-2004, 20:40	#30
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	I got 3 textes sent the same this moring from my girls Orange mobile and she got my replys ok but I got at text sent by her at 11am 10mins after she sent it from her Orange mobile and my reply to her text I got at 11am tane nearly 8 or 9mins to get to her Orange mobile. I had this trouble almost 3 or 4 weeks ago. Darren Last edited by ney : 04-12-2004 at 21:08.

04-12-2004, 11:29	#26
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	hmm..... i've sent some texts from my O2 Online PAYG phone to this girl i know on Orange PAYG... i dont think she got my texts as she hasn't replied or said that she got them, yet a mate of mine has been texting her too, but he's on O2 contract (she's been receiving those) what the hell?? i'm phoning her up today so i can ask, if she says no she didn't get them, then a certain network is gonna have some explaining to do! lol

04-12-2004, 13:06	#27
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I called O2 Customer Care yesterday, and apparently my messages were deleted whenever they got to the message centre. So what happened was that they had to make me a new message centre account and from late last night my problems were fixed!

04-12-2004, 13:41	#28
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	mine are getting through, and i tested the *0# code at the start of the message by sending some to my dads phone, so my phone seems to be ok

04-12-2004, 19:47	#29
FunkeyKoala Forum Member Join Date: Dec 2004 Posts: 7	Quote: Originally Posted by ney I would goto an 02 shop and tell them your phone no working right and your not to happy and let then sort it out. Darren My phone is on contract and it dont finish till May! I dont think that its breech of contract to not be delivering messages so therefore i dont think much can be done! Really you shouldnt be able to purchase O2 and SE K700i phones if they are not going to work properly!

05-12-2004, 00:05	#31
Kim85 Forum Member Join Date: Jun 2003 Posts: 264	I took my K700i into my local O2 shop today as I've not been receiving texts, the woman admitted there had been a few problems with this phone and said that to sort the problem out the battery should be taken out and put back in to 'reset' it. Now whether that's a load of cack or not I don't know but since then I've asked mates of mine to text me and they seem to be getting through now.

06-12-2004, 11:10	#32
FunkeyKoala Forum Member Join Date: Dec 2004 Posts: 7	yeah ive heard that one too ive had loads of ways to 'try' and fix the problem and it does work for a while but then it goes back to its old ways. I dont think its got anything to do with the battery its just turning the phone on and off again that restarts it.

06-12-2004, 11:30	#33
MJSOnline Forum Member Join Date: Nov 2003 Location: Lytham, NW Posts: 592	Ok guys. You can try a command code. dial ##21# then call/dial. Ok? Tell me if that works. MJS

06-12-2004, 13:10	#34
Kim85 Forum Member Join Date: Jun 2003 Posts: 264	That just turns Divert off.

06-12-2004, 15:27	#35
toupie Forum Member Join Date: Dec 2004 Posts: 1	hi guys, I've been having these problems too, and am getting more and more annoyed at o2. Glad to hear others are in the same boat tho. after many emails to o2 (some of which were written by a barrister friend of mine to scare them) i was still getting the same rubbish response, so i rang up and b0llocked them, and theyve sent me out a new phone, a smasung so lets hope that solves it....rubbish though, we all wanted k700's that worked, not ones that didnt. if i were you i'd ring up and as them for a new one. dont let the ba5tards drag you down.

06-12-2004, 16:13	#36
MJSOnline Forum Member Join Date: Nov 2003 Location: Lytham, NW Posts: 592	It does turn the divert off but also it sends a message to the network to resend all messages that have not been sent to the handset, I should know I used to work for IBM systems at o2 who installed the network for it.

06-12-2004, 16:25	#37
lozzaboo2004 Forum Member Join Date: Dec 2004 Location: Glasgow Posts: 39	hey is anyone having trouble accessing their monthly bill online or is it just me? I have placed anorder and cant access it and havent had confirmation email. im starting to panic!!

06-12-2004, 16:26	#38
MJSOnline Forum Member Join Date: Nov 2003 Location: Lytham, NW Posts: 592	Ther o2 billing system is down. give it 20mins.

06-12-2004, 16:38	#39
lozzaboo2004 Forum Member Join Date: Dec 2004 Location: Glasgow Posts: 39	ok hope it fixes i cant check my new order or anything! Been trying to access bill all weekend!

06-12-2004, 17:44	#40
rossonthenet Posts: n/a	Quote: Originally Posted by MJSOnline I should know I used to work for IBM systems at o2 who installed the network for it. ... talk about big headed!

06-12-2004, 17:45	#41
rossonthenet Posts: n/a	Quote: Originally Posted by toupie hi guys, I've been having these problems too, and am getting more and more annoyed at o2. Glad to hear others are in the same boat tho. after many emails to o2 (some of which were written by a barrister friend of mine to scare them) i was still getting the same rubbish response, so i rang up and b0llocked them, and theyve sent me out a new phone, a smasung so lets hope that solves it....rubbish though, we all wanted k700's that worked, not ones that didnt. if i were you i'd ring up and as them for a new one. dont let the ba5tards drag you down. I've had the same problem with K700i and o2, just got my contract cancelled today, cos i said it was breach of contract, etc, they agreed, as the product is not fit for the service. So, i'm now with 3!

06-12-2004, 17:47	#42
rossonthenet Posts: n/a	Quote: Originally Posted by MJSOnline Ther o2 billing system is down. give it 20mins. Its been down since Friday evening, and hasn't came back online since (view my bill feature) anyway. Wouldn't hold much hope of it coming back on for a few more days!

06-12-2004, 22:04	#43
cockney Forum Member Join Date: Nov 2001 Location: Leeds Posts: 1,003	Quote: Originally Posted by steeev they've also got a freephone number 0800 005005 (according to the website http://www.saynoto0870.com) which lists alternative cheaper contact numbers for loads of companies hth steve Not heard of that number but hey if it works then that's great although in the long term it may make my annual raise a bit smaller.......

07-12-2004, 07:01	#44
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Do you think the 02 service need to be improved a little as it seems to be playing up once in a while ever since the free calls weekend at the end of October. 02 is mostly fine with me but it has not been 100% in the last 5 or 6 weeks. Darren

07-12-2004, 09:29	#45
marlieann Forum Member Join Date: Dec 2004 Posts: 1	I Spoke To Sony Ericcson Yesterday As I Am Having The Same Problems With My K700i. They Have Told Me That They Are Aware Of The Problem And Are Working On It. Its Somthing To Do With The O2 Software And The K700i Software Not Being Compatible. I Hope They Sort It Soon Because It Is Really Annoying Me. You Buy A Nice Phone And You Expect To Be Able To Use It Dont You?!

07-12-2004, 11:10	#46
monkey182 Forum Member Join Date: Dec 2004 Posts: 2	I too have had this problem over the last few days, K700i, O2 and no text messages for days then 10 come in at once!!!!!! My wifes phone is fine though... same phone and O2!!! I don't know whats going on... Very Frustrating.

DS Forums

O2 text message problems

07-12-2004, 19:45	#47
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Sony Ericcson T230 I have and had it 11 months. Got it on offer from 02 just after Christmas last year and hardly had any problems with it just the 02 service now and again in the last few months like I said im other posts. All network will play up a little as we get nearer Christmas and new year. Darren

07-12-2004, 20:32	#48
FunkeyKoala Forum Member Join Date: Dec 2004 Posts: 7	Thing is i dont want another phone I really like the K700i and its stupid that they should let it be on market if the software is not compatible! I might try the breech of contract thing if it keeps happerning though and hope that works. Its true that some networks have there problems from time to time but this is just over the top! If o2 did agree do cancle my contract i would rather go with orange as out of all the networks they seem to have the less complaints and you get through to their customer service really quick too!!

09-12-2004, 18:29	#49
delores_the_man Forum Member Join Date: Oct 2003 Posts: 51	Well i've tried the ##21# trick and the battery removal thingy and finally got some text messages (12 hours later at 5am) and all is still ok a few days later! Carphone Warehouse helpdesk have given me some useful info this evening; they are aware of the problem and advised me to go to one of their service centres and get the software re-flashed and then all will be ok. I think you can re-flash from the SE website too. Shame the bimbo behind the counter at CPW couldn't tell me all that last week.

11-12-2004, 00:36	#50
mashedpotato Forum Member Join Date: Oct 2004 Posts: 45	Will doing the ##21# thing work for all networks that are being a bit slow in delivering messages? I'm on Virgin and have been receiving late texts for a couple of weeks now.