O2 text message problems

Ben1900 · 08-01-2005, 13:25

Quote:

Originally Posted by sabreuk1975

Hello, I'm on my 3rd K700i from O2 Online - and just like all you guys I've had major issues with the customer services - one guy even shouted at me!

I have a 07841 prefix so please let all of us know when/if the Watchdog
programme is going to be aired!

Thanks

i know someone with an 07841 prefix, i sent him texts over xmas and he never replied, he might be having problems too, i wont be seeing him until tomorrow...

Kim85 · 08-01-2005, 15:42

Yes I'm on the 07841 prefix and have had problems.

AndyM · 08-01-2005, 19:27

I'm having the opposite problem this weekend! If anyone sends me a text I keep receiving multiple copies of it, as many as 10 of each. It's doing my head in! Also my phone keeps telling me some messages received are corrupt.

I have a Sony Ericsson S700 and a 07841 prefix.

ScubaSteve21 · 09-01-2005, 00:28

what about this problem i mentioned in my previous message:

Quote:

with regards to my network signal, of all my friends with o2, i have to say, my signal reception is shocking comapred to them. i have a k700i, my friends have nokia's, is it a SE problem (not picking up a good a signal as nokia) or could it be because i got my contract from the internet and use a different network, my friends are both PAYG and contract.

is this just a coincindence or is there something in this?

ney · 09-01-2005, 09:39

Quote:

Originally Posted by AndyM

I'm having the opposite problem this weekend! If anyone sends me a text I keep receiving multiple copies of it, as many as 10 of each. It's doing my head in! Also my phone keeps telling me some messages received are corrupt.

I have a Sony Ericsson S700 and a 07841 prefix.

I was getting same as you the other month on my Sony Ericsson T230. I would get the same text from a person twice then an hour or 2 later get sent the same text again. I still get 2 text sent the same now and again but its not as bad as it was the other month. Never had phone telling me some messages received are corrupt though.

Darren

AndyM · 09-01-2005, 16:09

Seems to have sorted itself today. Still don't know who the corrupt text was from though.

I did a little experiment using my old Orange PAYG phone. I sent my new number a message and requested a status report. Sure enough I received this message several times but no status report. Finally I received the report then the texts stopped. It seems to me that the network doesn't seem to realise the message has been delivered, so keeps retrying.

This started after receiving the corrupt message, so maybe that has something to do with it too.

ney · 09-01-2005, 19:49

I got a text send from my girl at lunch time and it came up as a blank text. It happened twice at lunch time. I had to text her and ask her to send it again. When she send text again it seemed ok. Has this ever happend to anyone.

Darren

TrevorPH · 15-01-2005, 05:02

Is there a common firmware revision on the K700i that people who affected by this issue are running? Mine is running R2AA003 and I have had no problems (touch wood). To find out your firmware revision you press >*<<*<* and then select Service Info -> Software Info from the service menu that appears. In the above instructions < and > mean to move the joystick in that direction. If you're running a firmware version less than R2L001 then you may want to think about getting it upgraded anyway as there's meant to be something like a 20% improvement in battery life between the original R2A001 and R2L001. Firmware versions go R2Annn through R2Znnn then R2AAnnn through R2AZnnn. Apparently the latest is now R2AG001.

Hmm, have just updated mine to R2AE033 online. List of firmware versions here on esato.org

dolphincrazy · 15-01-2005, 18:59

i am on o2 and i haven't had any probmles i also now people that r on o2 aswell and they haven't had any problems either

sumner7 · 16-01-2005, 00:16

I've had more problems with texts today. I've been sending someone texts, and she's been sending me texts, but we've not received any of them. We're both on o2.

I'm getting fed up of it now.

If I have one more day like this, then customer care will be getting an earful from me.

G@V · 17-01-2005, 00:17

my version is R2A041.haven't noticed any problems

sumner7 · 17-01-2005, 20:12

I'm still having text message problems.

I called customer care yesterday about it, explained the situation, and was told that it wasn't anything to do with my phone, but with the other person's phone.

Strange really, because when I called them at the start of December asking about the same problem, I was told the problem was that my message log at the message centre wasn't working properly, so they gave me a new one.

Do o2 know anything about their company's problems???

elgm · 18-01-2005, 17:21

I'm fed up of O2 lying to us !

They KNOW there is a problem with the phone, and will now replace it like-for-like.

HOWEVER, you have to send your phone (no battery or SIM), to Sony Ericsson direct.

They won't sort you out a temporary replacement though - you have to do without.

Watchdog - BBC1 - 7pm tonight (Tuesday).

kingy_y2k3 · 24-01-2005, 19:31

Ive just got a new phone on o2, s700i, with the 07921 number, just started getting repeat texts constantly, and also had a corrupt message aswell

sumner7 · 24-01-2005, 21:19

I've been having text message problems again today, and frankly, I'm just fed up of it.

SORT IT OUT O2.

charliesangel · 25-01-2005, 09:36

Quote:

Originally Posted by sumner7

I've been having text message problems again today, and frankly, I'm just fed up of it.

SORT IT OUT O2.

Me too! I keep getting error when I try to send a text message.I phoned customer services on the premium rate number (sadly hadnt read this thread first for the other number) ad was told to clean the sim and put it back in the phone!! This I tried and still cant send messages.
O2 sort things out please!!

neo6776 · 25-01-2005, 15:22

Quote:

Originally Posted by charliesangel

Me too! I keep getting error when I try to send a text message.I phoned customer services on the premium rate number (sadly hadnt read this thread first for the other number) ad was told to clean the sim and put it back in the phone!! This I tried and still cant send messages.
O2 sort things out please!!

i have been getting tht problem today as well, still getting it now, the other thing im gettin is that the texts either way are coming throught about 3 hours late.

gettin on my tits now, come on o2 you can do better than this

ney · 25-01-2005, 20:31

A guy at work was having problems with sending text at lunch time and hes on 02 pay and go like me but not have the same handset as me. Yet my mobiles been working fine all day.

Darren

FOXPRESIDENT · 25-01-2005, 23:29

Text fine for me, however I can't hear people when they or i ring them.

Took it in to O2 store, was told they had no loan phoes... can i do without a phone...like NO!

Thanhuk · 26-01-2005, 18:02

Quote:

Originally Posted by FOXPRESIDENT

Text fine for me, however I can't hear people when they or i ring them.

Took it in to O2 store, was told they had no loan phoes... can i do without a phone...like NO!

lol. My texts have been fine today, I must admit, but only in the morning.
Thanh

lee18xx · 26-01-2005, 18:07

I've had texts delayed by about an hour or two today... simply not acceptable compared with the service all the other networks offer.

elgm · 27-01-2005, 12:57

Watch out if the good people at 02 customer servcies tell you to take your phone into your local O2 shop for repair.

They will not accept it at the shop !

I'm sure customer services are getting worse .......

Weeksy · 27-01-2005, 16:45

Seeing as i've had my phone for 6 months now, SURELY they could have worked this out by now?!

I'm awaiting a reply from GF ... could be on a promise!! This is torture!!!

sabreuk1975 · 28-01-2005, 08:52

I have been told mby O2 Online to take my K700i to an O2 shop for a replacement, however, they refused to accept it.
If Online C/S tell you to do this tell them no!

elgm · 28-01-2005, 10:46

Quote:

Originally Posted by sabreuk1975

I have been told mby O2 Online to take my K700i to an O2 shop for a replacement, however, they refused to accept it.
If Online C/S tell you to do this tell them no!

Same with me ... how frustrating ? I had to take a couple of hours out of work to go, as well.

Now promised a call back within 24 hours from an O2 call centre team leader type.

1 hour to go, then.

15-01-2005, 05:02	#83
TrevorPH Forum Member Join Date: Jul 2004 Posts: 1,561	Is there a common firmware revision on the K700i that people who affected by this issue are running? Mine is running R2AA003 and I have had no problems (touch wood). To find out your firmware revision you press ><<<* and then select Service Info -> Software Info from the service menu that appears. In the above instructions < and > mean to move the joystick in that direction. If you're running a firmware version less than R2L001 then you may want to think about getting it upgraded anyway as there's meant to be something like a 20% improvement in battery life between the original R2A001 and R2L001. Firmware versions go R2Annn through R2Znnn then R2AAnnn through R2AZnnn. Apparently the latest is now R2AG001. Hmm, have just updated mine to R2AE033 online. List of firmware versions here on esato.org Last edited by TrevorPH : 15-01-2005 at 05:29.

08-01-2005, 13:25	#76
Ben1900 Forum Member Join Date: Aug 2003 Posts: 1,360	Quote: Originally Posted by sabreuk1975 Hello, I'm on my 3rd K700i from O2 Online - and just like all you guys I've had major issues with the customer services - one guy even shouted at me! I have a 07841 prefix so please let all of us know when/if the Watchdog programme is going to be aired! Thanks i know someone with an 07841 prefix, i sent him texts over xmas and he never replied, he might be having problems too, i wont be seeing him until tomorrow...

08-01-2005, 15:42	#77
Kim85 Forum Member Join Date: Jun 2003 Posts: 264	Yes I'm on the 07841 prefix and have had problems.

08-01-2005, 19:27	#78
AndyM Forum Member Join Date: Jun 2001 Location: Lincoln Posts: 1,621	I'm having the opposite problem this weekend! If anyone sends me a text I keep receiving multiple copies of it, as many as 10 of each. It's doing my head in! Also my phone keeps telling me some messages received are corrupt. I have a Sony Ericsson S700 and a 07841 prefix.

09-01-2005, 00:28	#79
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	what about this problem i mentioned in my previous message: Quote: with regards to my network signal, of all my friends with o2, i have to say, my signal reception is shocking comapred to them. i have a k700i, my friends have nokia's, is it a SE problem (not picking up a good a signal as nokia) or could it be because i got my contract from the internet and use a different network, my friends are both PAYG and contract. is this just a coincindence or is there something in this?

09-01-2005, 09:39	#80
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Quote: Originally Posted by AndyM I'm having the opposite problem this weekend! If anyone sends me a text I keep receiving multiple copies of it, as many as 10 of each. It's doing my head in! Also my phone keeps telling me some messages received are corrupt. I have a Sony Ericsson S700 and a 07841 prefix. I was getting same as you the other month on my Sony Ericsson T230. I would get the same text from a person twice then an hour or 2 later get sent the same text again. I still get 2 text sent the same now and again but its not as bad as it was the other month. Never had phone telling me some messages received are corrupt though. Darren

09-01-2005, 16:09	#81
AndyM Forum Member Join Date: Jun 2001 Location: Lincoln Posts: 1,621	Seems to have sorted itself today. Still don't know who the corrupt text was from though. I did a little experiment using my old Orange PAYG phone. I sent my new number a message and requested a status report. Sure enough I received this message several times but no status report. Finally I received the report then the texts stopped. It seems to me that the network doesn't seem to realise the message has been delivered, so keeps retrying. This started after receiving the corrupt message, so maybe that has something to do with it too.

09-01-2005, 19:49	#82
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	I got a text send from my girl at lunch time and it came up as a blank text. It happened twice at lunch time. I had to text her and ask her to send it again. When she send text again it seemed ok. Has this ever happend to anyone. Darren

15-01-2005, 18:59	#84
dolphincrazy Banned User Join Date: Nov 2004 Posts: 39	i am on o2 and i haven't had any probmles i also now people that r on o2 aswell and they haven't had any problems either

16-01-2005, 00:16	#85
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I've had more problems with texts today. I've been sending someone texts, and she's been sending me texts, but we've not received any of them. We're both on o2. I'm getting fed up of it now. If I have one more day like this, then customer care will be getting an earful from me.

17-01-2005, 00:17	#86
G@V Forum Member Join Date: Nov 2002 Location: Scotland Posts: 863	my version is R2A041.haven't noticed any problems

17-01-2005, 20:12	#87
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I'm still having text message problems. I called customer care yesterday about it, explained the situation, and was told that it wasn't anything to do with my phone, but with the other person's phone. Strange really, because when I called them at the start of December asking about the same problem, I was told the problem was that my message log at the message centre wasn't working properly, so they gave me a new one. Do o2 know anything about their company's problems???

18-01-2005, 17:21	#88
elgm Forum Member Join Date: Nov 2003 Posts: 197	I'm fed up of O2 lying to us ! They KNOW there is a problem with the phone, and will now replace it like-for-like. HOWEVER, you have to send your phone (no battery or SIM), to Sony Ericsson direct. They won't sort you out a temporary replacement though - you have to do without. Watchdog - BBC1 - 7pm tonight (Tuesday).

24-01-2005, 19:31	#89
kingy_y2k3 Forum Member Join Date: Sep 2004 Posts: 1	Ive just got a new phone on o2, s700i, with the 07921 number, just started getting repeat texts constantly, and also had a corrupt message aswell

24-01-2005, 21:19	#90
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I've been having text message problems again today, and frankly, I'm just fed up of it. SORT IT OUT O2.

25-01-2005, 09:36	#91
charliesangel Forum Member Join Date: Jul 2003 Posts: 579	Quote: Originally Posted by sumner7 I've been having text message problems again today, and frankly, I'm just fed up of it. SORT IT OUT O2. Me too! I keep getting error when I try to send a text message.I phoned customer services on the premium rate number (sadly hadnt read this thread first for the other number) ad was told to clean the sim and put it back in the phone!! This I tried and still cant send messages. O2 sort things out please!!

25-01-2005, 15:22	#92
neo6776 Inactive Member Join Date: Oct 2004 Location: Dundee, Scotland ♂ Posts: 9,026	Quote: Originally Posted by charliesangel Me too! I keep getting error when I try to send a text message.I phoned customer services on the premium rate number (sadly hadnt read this thread first for the other number) ad was told to clean the sim and put it back in the phone!! This I tried and still cant send messages. O2 sort things out please!! i have been getting tht problem today as well, still getting it now, the other thing im gettin is that the texts either way are coming throught about 3 hours late. gettin on my tits now, come on o2 you can do better than this

25-01-2005, 20:31	#93
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	A guy at work was having problems with sending text at lunch time and hes on 02 pay and go like me but not have the same handset as me. Yet my mobiles been working fine all day. Darren

25-01-2005, 23:29	#94
FOXPRESIDENT Forum Member Join Date: Jul 2002 Location: Auckland, New Zealand Posts: 3,892	Text fine for me, however I can't hear people when they or i ring them. Took it in to O2 store, was told they had no loan phoes... can i do without a phone...like NO!

26-01-2005, 18:02	#95
Thanhuk Guest Join Date: Jan 2003 Posts: 8,312	Quote: Originally Posted by FOXPRESIDENT Text fine for me, however I can't hear people when they or i ring them. Took it in to O2 store, was told they had no loan phoes... can i do without a phone...like NO! lol. My texts have been fine today, I must admit, but only in the morning. Thanh

26-01-2005, 18:07	#96
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	I've had texts delayed by about an hour or two today... simply not acceptable compared with the service all the other networks offer.

DS Forums

O2 text message problems

27-01-2005, 12:57	#97
elgm Forum Member Join Date: Nov 2003 Posts: 197	Watch out if the good people at 02 customer servcies tell you to take your phone into your local O2 shop for repair. They will not accept it at the shop ! I'm sure customer services are getting worse .......

27-01-2005, 16:45	#98
Weeksy Forum Member Join Date: May 2001 Posts: 4,737	Seeing as i've had my phone for 6 months now, SURELY they could have worked this out by now?! I'm awaiting a reply from GF ... could be on a promise!! This is torture!!!

28-01-2005, 08:52	#99
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	I have been told mby O2 Online to take my K700i to an O2 shop for a replacement, however, they refused to accept it. If Online C/S tell you to do this tell them no!

28-01-2005, 10:46	#100
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by sabreuk1975 I have been told mby O2 Online to take my K700i to an O2 shop for a replacement, however, they refused to accept it. If Online C/S tell you to do this tell them no! Same with me ... how frustrating ? I had to take a couple of hours out of work to go, as well. Now promised a call back within 24 hours from an O2 call centre team leader type. 1 hour to go, then.