O2 text message problems

sumner7 · 28-01-2005, 11:21

I had to send the same text 3 times for it to get through last night. Half of my texts are still not getting through though. The phone tells me they're sent but they're not. It's wasting my 300 free texts.

sabreuk1975 · 28-01-2005, 14:05

Elgm, I would put my mortgage on them NOT calling you back, thats if I was a betting man ofcourse!

coco83 · 02-02-2005, 09:45

hi, well, this is kind of related to o2 text messaging problems.....- i also have major problems receiving texts from other networks but i wont go into that as it stresses me out!!

I was wondering if anyone knew the number of characters it takes to fill up one msg on the o2 x1 (if the handset even makes a difference to this)....just wondering because it seems to take the msg as being 2/3 even when i go a little over maybe 5/6 lines.... the msg box starts off with 456 characters, but how many msgs will that send as?

hope someone can help

elgm · 02-02-2005, 10:41

Quote:

Originally Posted by sabreuk1975

Elgm, I would put my mortgage on them NOT calling you back, thats if I was a betting man ofcourse!

Fine prediction, Sabre.

That's two calls back from a team leader type promised and not returned.

Letter now written. Let's hope they're better at writing than phoning !

coco83 · 02-02-2005, 10:58

haha, good luck with that - i wrote them a letter a month ago and nothing as of yet....

elgm · 02-02-2005, 11:12

Quote:

Originally Posted by coco83

haha, good luck with that - i wrote them a letter a month ago and nothing as of yet....

Which address / department did you use ?

Did you write about the problems receiving texts with the K700i ?

Thanhuk · 02-02-2005, 15:14

Quote:

Originally Posted by coco83

hi, well, this is kind of related to o2 text messaging problems.....- i also have major problems receiving texts from other networks but i wont go into that as it stresses me out!!

I was wondering if anyone knew the number of characters it takes to fill up one msg on the o2 x1 (if the handset even makes a difference to this)....just wondering because it seems to take the msg as being 2/3 even when i go a little over maybe 5/6 lines.... the msg box starts off with 456 characters, but how many msgs will that send as?

hope someone can help

It should be about 160 is 1 complete txt message. So 456 should be about 4 txts.
Thanh

ney · 02-02-2005, 18:37

My text seems to be working fine but mobile only has 3 bars out of the 5 for signal this evening it usally as 4 bars out of the 5.

Darren

Quizzical · 02-02-2005, 21:41

Quote:

Originally Posted by cockney

I work for o2 and can offer an alternative number to the 50p a minute one and it is 08706003009 and is charged at national rate !

Steve

This may be charged at national rate, but it is still 10p a minute! - use a direct number such as any of those below instead to contact O2 customer services, and it only costs 2-3p a minute. The operator will still tell you that the call will cost 50p a minute because it goes thorugh to the same call centre (it won't cost the 50p/min if you use the numbers below).

01349 885040 or
01349 887193 or
01349 887194 or
01349 887195....

sumner7 · 07-02-2005, 09:44

I've had lots of problems with texting over the weekend. Yesterday, I had to send texts 3 times for them to get through, and sometimes they wouldn't even go through. I would ring customer care, but i'm fed up of being charged 50p a minute for that crap service.

EDIT: I've seen the other numbers above - Cheers - I'll try them.

sabreuk1975 · 07-02-2005, 15:05

Fax your letter to Ellie Stone, Customer Satisfaction Exec on 0113 388 6696. She sorted me and a mate our quite quickly. Send a CC to Peter Erskine too. Hes the Chief Exec of O2 UK.

sabreuk1975 · 07-02-2005, 15:06

Quote:

Originally Posted by Quizzical

This may be charged at national rate, but it is still 10p a minute! - use a direct number such as any of those below instead to contact O2 customer services, and it only costs 2-3p a minute. The operator will still tell you that the call will cost 50p a minute because it goes thorugh to the same call centre (it won't cost the 50p/min if you use the numbers below).

01349 885040 or
01349 887193 or
01349 887194 or
01349 887195....

You can also use FREE Phone 0800 005 005 - I used this and they sorted me out, no drama!

sumner7 · 07-02-2005, 15:40

Just called them, but when i got through, they told me their systems are down and they told me to call back in a couple of hours time.

It's a bloody disgrace, it really is....

sabreuk1975 · 08-02-2005, 09:03

Quote:

Originally Posted by sumner7

Just called them, but when i got through, they told me their systems are down and they told me to call back in a couple of hours time.

It's a bloody disgrace, it really is....

Their Systems are always down!! Theres no point in asking them to call you back either, because they wont!

Whats it going to take for O2 to get themselves sorted out?
I'm sick of getting emails from India which controdict what customer services (08706 Number) tell me!

elgm · 08-02-2005, 11:58

Quote:

Originally Posted by sabreuk1975

Fax your letter to Ellie Stone, Customer Satisfaction Exec on 0113 388 6696. She sorted me and a mate our quite quickly. Send a CC to Peter Erskine too. Hes the Chief Exec of O2 UK.

Sabre - glad you got your problems sorted out.

For everyone else's reference, below is a quote from the O2 website - at http://www.o2.co.uk/help/complaint/0,,500,00.html

After several calls, promises of call-backs not returned, I wrote to the address below ... and it worked. Well worth a try for anyone else in a similar position, I'd say.

Quote:

Your first point of contact
Our Customer Service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You'll find all the details on the back of your bill.

Full list of Customer Care numbers

Putting things right
We'll look into your complaint immediately and try to sort the issue out as fully as we can. If you're unhappy with our decision, ask for one of our Customer Service Team Managers to investigate further.

An impartial review
We hope that we will have been able to sort out any problems by this stage. However, if you are still not satisfied after speaking to one of our managers and would like an impartial review, please write to:

O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Fax: 0113 388 6696

What we need to know
In your letter please include the following information:
• Your name and address
• Your mobile and account numbers
• A daytime phone number
• Details of your complaint
• A suggestion of what you'd like us to do to put things right

msande · 08-02-2005, 12:02

I don't even know if my texts are getting through or I am actually receiving any. Because O2 won't do message reprots.

ScubaSteve21 · 08-02-2005, 13:46

you can get message delivery reports by putting in *0# before your message in the message screen

sumner7 · 08-02-2005, 15:54

I've now got £1.00 credit on my phone due to ringing up that bloody customer care line. All the numbers that were given out on here were for contract rather than pay as you go.

The guy I was talking to spent 9 minutes on the phone to me, and at least half of that time saying nothing.

I then had to call Motorola to ask them how I change my settings and they got me to reset the phone.

Hopefully it'll now work for me when sending texts.

28-01-2005, 11:21	#101
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I had to send the same text 3 times for it to get through last night. Half of my texts are still not getting through though. The phone tells me they're sent but they're not. It's wasting my 300 free texts.

28-01-2005, 14:05	#102
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Elgm, I would put my mortgage on them NOT calling you back, thats if I was a betting man ofcourse!

02-02-2005, 09:45	#103
coco83 Forum Member Join Date: Jan 2005 Posts: 2	hi, well, this is kind of related to o2 text messaging problems.....- i also have major problems receiving texts from other networks but i wont go into that as it stresses me out!! I was wondering if anyone knew the number of characters it takes to fill up one msg on the o2 x1 (if the handset even makes a difference to this)....just wondering because it seems to take the msg as being 2/3 even when i go a little over maybe 5/6 lines.... the msg box starts off with 456 characters, but how many msgs will that send as? hope someone can help

02-02-2005, 10:41	#104
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by sabreuk1975 Elgm, I would put my mortgage on them NOT calling you back, thats if I was a betting man ofcourse! Fine prediction, Sabre. That's two calls back from a team leader type promised and not returned. Letter now written. Let's hope they're better at writing than phoning !

02-02-2005, 10:58	#105
coco83 Forum Member Join Date: Jan 2005 Posts: 2	haha, good luck with that - i wrote them a letter a month ago and nothing as of yet....

02-02-2005, 11:12	#106
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by coco83 haha, good luck with that - i wrote them a letter a month ago and nothing as of yet.... Which address / department did you use ? Did you write about the problems receiving texts with the K700i ?

02-02-2005, 15:14	#107
Thanhuk Guest Join Date: Jan 2003 Posts: 8,312	Quote: Originally Posted by coco83 hi, well, this is kind of related to o2 text messaging problems.....- i also have major problems receiving texts from other networks but i wont go into that as it stresses me out!! I was wondering if anyone knew the number of characters it takes to fill up one msg on the o2 x1 (if the handset even makes a difference to this)....just wondering because it seems to take the msg as being 2/3 even when i go a little over maybe 5/6 lines.... the msg box starts off with 456 characters, but how many msgs will that send as? hope someone can help It should be about 160 is 1 complete txt message. So 456 should be about 4 txts. Thanh

02-02-2005, 18:37	#108
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	My text seems to be working fine but mobile only has 3 bars out of the 5 for signal this evening it usally as 4 bars out of the 5. Darren

02-02-2005, 21:41	#109
Quizzical Forum Member Join Date: Feb 2005 Posts: 2	Quote: Originally Posted by cockney I work for o2 and can offer an alternative number to the 50p a minute one and it is 08706003009 and is charged at national rate ! Steve This may be charged at national rate, but it is still 10p a minute! - use a direct number such as any of those below instead to contact O2 customer services, and it only costs 2-3p a minute. The operator will still tell you that the call will cost 50p a minute because it goes thorugh to the same call centre (it won't cost the 50p/min if you use the numbers below). 01349 885040 or 01349 887193 or 01349 887194 or 01349 887195....

07-02-2005, 09:44	#110
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I've had lots of problems with texting over the weekend. Yesterday, I had to send texts 3 times for them to get through, and sometimes they wouldn't even go through. I would ring customer care, but i'm fed up of being charged 50p a minute for that crap service. EDIT: I've seen the other numbers above - Cheers - I'll try them.

07-02-2005, 15:05	#111
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Fax your letter to Ellie Stone, Customer Satisfaction Exec on 0113 388 6696. She sorted me and a mate our quite quickly. Send a CC to Peter Erskine too. Hes the Chief Exec of O2 UK.

07-02-2005, 15:06	#112
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Quote: Originally Posted by Quizzical This may be charged at national rate, but it is still 10p a minute! - use a direct number such as any of those below instead to contact O2 customer services, and it only costs 2-3p a minute. The operator will still tell you that the call will cost 50p a minute because it goes thorugh to the same call centre (it won't cost the 50p/min if you use the numbers below). 01349 885040 or 01349 887193 or 01349 887194 or 01349 887195.... You can also use FREE Phone 0800 005 005 - I used this and they sorted me out, no drama!

07-02-2005, 15:40	#113
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	Just called them, but when i got through, they told me their systems are down and they told me to call back in a couple of hours time. It's a bloody disgrace, it really is....

08-02-2005, 09:03	#114
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Quote: Originally Posted by sumner7 Just called them, but when i got through, they told me their systems are down and they told me to call back in a couple of hours time. It's a bloody disgrace, it really is.... Their Systems are always down!! Theres no point in asking them to call you back either, because they wont! Whats it going to take for O2 to get themselves sorted out? I'm sick of getting emails from India which controdict what customer services (08706 Number) tell me!

08-02-2005, 11:58	#115
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by sabreuk1975 Fax your letter to Ellie Stone, Customer Satisfaction Exec on 0113 388 6696. She sorted me and a mate our quite quickly. Send a CC to Peter Erskine too. Hes the Chief Exec of O2 UK. Sabre - glad you got your problems sorted out. For everyone else's reference, below is a quote from the O2 website - at http://www.o2.co.uk/help/complaint/0,,500,00.html After several calls, promises of call-backs not returned, I wrote to the address below ... and it worked. Well worth a try for anyone else in a similar position, I'd say. Quote: Your first point of contact Our Customer Service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You'll find all the details on the back of your bill. Full list of Customer Care numbers Putting things right We'll look into your complaint immediately and try to sort the issue out as fully as we can. If you're unhappy with our decision, ask for one of our Customer Service Team Managers to investigate further. An impartial review We hope that we will have been able to sort out any problems by this stage. However, if you are still not satisfied after speaking to one of our managers and would like an impartial review, please write to: O2 Complaint Review Service PO Box 116 Leeds LS11 5DS Fax: 0113 388 6696 What we need to know In your letter please include the following information: • Your name and address • Your mobile and account numbers • A daytime phone number • Details of your complaint • A suggestion of what you'd like us to do to put things right

08-02-2005, 12:02	#116
msande Forum Member Join Date: Dec 2001 Posts: 1,366	I don't even know if my texts are getting through or I am actually receiving any. Because O2 won't do message reprots.

08-02-2005, 13:46	#117
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	you can get message delivery reports by putting in *0# before your message in the message screen

08-02-2005, 15:54	#118
sumner7 Forum Member Join Date: Nov 2003 Location: Exeter, England Posts: 220	I've now got £1.00 credit on my phone due to ringing up that bloody customer care line. All the numbers that were given out on here were for contract rather than pay as you go. The guy I was talking to spent 9 minutes on the phone to me, and at least half of that time saying nothing. I then had to call Motorola to ask them how I change my settings and they got me to reset the phone. Hopefully it'll now work for me when sending texts.

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O2 text message problems