Originally Posted by sabreuk1975:
“Fax your letter to Ellie Stone, Customer Satisfaction Exec on 0113 388 6696. She sorted me and a mate our quite quickly. Send a CC to Peter Erskine too. Hes the Chief Exec of O2 UK.”
Sabre - glad you got your problems sorted out.
For everyone else's reference, below is a quote from the O2 website - at
http://www.o2.co.uk/help/complaint/0,,500,00.html
After several calls, promises of call-backs not returned, I wrote to the address below ... and it worked. Well worth a try for anyone else in a similar position, I'd say.
Quote:
“
Your first point of contact
Our Customer Service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You'll find all the details on the back of your bill.
Full list of Customer Care numbers
Putting things right
We'll look into your complaint immediately and try to sort the issue out as fully as we can. If you're unhappy with our decision, ask for one of our Customer Service Team Managers to investigate further.
An impartial review
We hope that we will have been able to sort out any problems by this stage. However, if you are still not satisfied after speaking to one of our managers and would like an impartial review, please write to:
O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Fax: 0113 388 6696
What we need to know
In your letter please include the following information:
• Your name and address
• Your mobile and account numbers
• A daytime phone number
• Details of your complaint
• A suggestion of what you'd like us to do to put things right”