T-Mobile customer services (UK)?

Citadel · 25-08-2012, 14:42

There doesn't seem to be any way I can get hold of a human being at T-Mobile. Please help!

AntiDote · 25-08-2012, 14:58

What have you tried so far?

!!11oneone · 25-08-2012, 14:59

I spoke to three of them yesterday. Just dialled 150 and chose the department I needed.

Citadel · 25-08-2012, 15:01

I've tried using the 150 service but I just keep getting bounced between options, with no options to speak to an operator. My needs do not meet the criteria of the automated codswallop; I need to speak to a human!

JordanT91 · 25-08-2012, 15:14

I had that problem a couple of years ago. No matter which option I chose it wouldn't put me through to a human. When I contacted the complaints team I raised this issue with them but it obviously hasn't been fixed. Most of the time it's easy to get through though. It must just be a glitch.

Step666 · 25-08-2012, 15:39

Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person.

Citadel · 25-08-2012, 16:03

Quote:

Originally Posted by Step666

Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person.

That actually worked, lol!

Thank you so very much.

Step666 · 25-08-2012, 17:01

You're welcome.

Most IVR systems have some sort of provision for situations when the user isn't selecting a pre-defined option, generally putting you through to a person.
Though some systems don't and will just hang up on you.

Biffo the Bear · 25-08-2012, 17:54

150, then 3, 2, 1 and you'll get through to someone.

nigelbb · 25-08-2012, 18:18

I have got through to speak a real person by repeatedly hitting * in frustration at the twisty maze of menus.

danielmeah · 25-08-2012, 18:58

Dial 0845 4122 993

Option 2

Then choose payg or contract. shortly after you will get thru to someone in the uk

CuBz90 · 25-08-2012, 20:21

I just dial 150 and keep pressing 8 until it thinks I'm retarded and puts me through to someone. No lie.

poshbakerloo · 25-08-2012, 20:26

Its pretty hard to talk to someone, I find it best to contact the complaints department as they have a link direct to someone and then ask to be put through to another department.

Bagsbunny · 26-08-2012, 01:19

Choose the "I want to leave T-Mobile" option. Seriously.

Citadel · 26-08-2012, 11:51

Quote:

Originally Posted by Bagsbunny

Choose the "I want to leave T-Mobile" option. Seriously.

Lol!

I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments!

Bagsbunny · 26-08-2012, 12:20

Quote:

Originally Posted by Citadel

Lol!

I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments!

And I work for 'em! It does work,though.

Citadel · 26-08-2012, 12:49

Quote:

Originally Posted by Bagsbunny

And I work for 'em! It does work,though.

Do you really!

Maybe you could have a word on my behalf!

Voynich · 26-08-2012, 12:57

People used to cheat and get through to me by selecting the lost phone option! That was a while ago and there was talk of changing the system when I was leaving.

Step666 · 26-08-2012, 13:03

Quote:

Originally Posted by Bagsbunny

And I work for 'em! It does work,though.

Aw, dude, mistake

If you don't mind me asking, what department?

Bagsbunny · 26-08-2012, 13:05

Quote:

Originally Posted by Step666

Aw, dude, mistake

If you don't mind me asking, what department?

In a shop.

_SpeedRacer_ · 30-10-2013, 21:18

I bought a 5s on T Mobile, but it won't go through to answerphone when someone calls. I can't seem to get through to a human either! This hasn't changed since last year

Zee_Bukhari · 30-10-2013, 21:56

on these sort of things I keep just pushing # I always get put through to "someone who can help"

25-08-2012, 14:42	#1
Citadel Forum Member Join Date: Jul 2010 Location: Not DS Posts: 12,542	T-Mobile customer services (UK)? There doesn't seem to be any way I can get hold of a human being at T-Mobile. Please help!

25-08-2012, 14:58	#2
AntiDote Inactive Member Join Date: May 2012 Posts: 318	What have you tried so far?

25-08-2012, 14:59	#3
!!11oneone Forum Member Join Date: Sep 2005 Posts: 3,807	I spoke to three of them yesterday. Just dialled 150 and chose the department I needed.

25-08-2012, 15:01	#4
Citadel Forum Member Join Date: Jul 2010 Location: Not DS Posts: 12,542	I've tried using the 150 service but I just keep getting bounced between options, with no options to speak to an operator. My needs do not meet the criteria of the automated codswallop; I need to speak to a human!

25-08-2012, 15:14	#5
JordanT91 Inactive Member Join Date: Jul 2010 Posts: 775	I had that problem a couple of years ago. No matter which option I chose it wouldn't put me through to a human. When I contacted the complaints team I raised this issue with them but it obviously hasn't been fixed. Most of the time it's easy to get through though. It must just be a glitch.

25-08-2012, 15:39	#6
Step666 Forum Member Join Date: May 2012 Location: Scotland Posts: 1,274	Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person.

25-08-2012, 16:03	#7
Citadel Forum Member Join Date: Jul 2010 Location: Not DS Posts: 12,542	Quote: Originally Posted by Step666 Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person. That actually worked, lol! Thank you so very much.

25-08-2012, 17:01	#8
Step666 Forum Member Join Date: May 2012 Location: Scotland Posts: 1,274	You're welcome. Most IVR systems have some sort of provision for situations when the user isn't selecting a pre-defined option, generally putting you through to a person. Though some systems don't and will just hang up on you.

25-08-2012, 17:54	#9
Biffo the Bear Forum Member Join Date: Jul 2005 Location: Nottingham Posts: 24,419	150, then 3, 2, 1 and you'll get through to someone.

25-08-2012, 18:18	#10
nigelbb Forum Member Join Date: Apr 2008 Posts: 834	I have got through to speak a real person by repeatedly hitting * in frustration at the twisty maze of menus.

25-08-2012, 18:58	#11
danielmeah Forum Member Join Date: Jul 2012 Location: Liverpool(L15)l, UK Posts: 458	Dial 0845 4122 993 Option 2 Then choose payg or contract. shortly after you will get thru to someone in the uk

25-08-2012, 20:21	#12
CuBz90 Forum Member Join Date: Jan 2007 Location: Manchester Posts: 3,310	I just dial 150 and keep pressing 8 until it thinks I'm retarded and puts me through to someone. No lie.

25-08-2012, 20:26	#13
poshbakerloo Forum Member Join Date: Jan 2011 Location: Cheshire Nr. Coronation Street Posts: 228	Its pretty hard to talk to someone, I find it best to contact the complaints department as they have a link direct to someone and then ask to be put through to another department.

26-08-2012, 01:19	#14
Bagsbunny Forum Member Join Date: May 2010 Location: Charlton, SE7 Posts: 359	Choose the "I want to leave T-Mobile" option. Seriously.

26-08-2012, 11:51	#15
Citadel Forum Member Join Date: Jul 2010 Location: Not DS Posts: 12,542	Quote: Originally Posted by Bagsbunny Choose the "I want to leave T-Mobile" option. Seriously. Lol! I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments!

26-08-2012, 12:20	#16
Bagsbunny Forum Member Join Date: May 2010 Location: Charlton, SE7 Posts: 359	Quote: Originally Posted by Citadel Lol! I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments! And I work for 'em! It does work,though.

26-08-2012, 12:49	#17
Citadel Forum Member Join Date: Jul 2010 Location: Not DS Posts: 12,542	Quote: Originally Posted by Bagsbunny And I work for 'em! It does work,though. Do you really! Maybe you could have a word on my behalf!

26-08-2012, 12:57	#18
Voynich Forum Member Join Date: Mar 2010 Location: Western Scotland Posts: 13,586	People used to cheat and get through to me by selecting the lost phone option! That was a while ago and there was talk of changing the system when I was leaving.

26-08-2012, 13:03	#19
Step666 Forum Member Join Date: May 2012 Location: Scotland Posts: 1,274	Quote: Originally Posted by Bagsbunny And I work for 'em! It does work,though. Aw, dude, mistake If you don't mind me asking, what department?

26-08-2012, 13:05	#20
Bagsbunny Forum Member Join Date: May 2010 Location: Charlton, SE7 Posts: 359	Quote: Originally Posted by Step666 Aw, dude, mistake If you don't mind me asking, what department? In a shop.

30-10-2013, 21:18	#21
_SpeedRacer_ Forum Member Join Date: Sep 2007 Posts: 5,800	I bought a 5s on T Mobile, but it won't go through to answerphone when someone calls. I can't seem to get through to a human either! This hasn't changed since last year

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T-Mobile customer services (UK)?

30-10-2013, 21:56	#22
Zee_Bukhari Forum Member Join Date: Apr 2013 Posts: 1,319	on these sort of things I keep just pushing # I always get put through to "someone who can help"