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T-Mobile customer services (UK)?


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Old 25-08-2012, 14:42
Citadel
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There doesn't seem to be any way I can get hold of a human being at T-Mobile. Please help!
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Old 25-08-2012, 14:58
AntiDote
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What have you tried so far?
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Old 25-08-2012, 14:59
!!11oneone
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I spoke to three of them yesterday. Just dialled 150 and chose the department I needed.
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Old 25-08-2012, 15:01
Citadel
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I've tried using the 150 service but I just keep getting bounced between options, with no options to speak to an operator. My needs do not meet the criteria of the automated codswallop; I need to speak to a human!
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Old 25-08-2012, 15:14
JordanT91
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I had that problem a couple of years ago. No matter which option I chose it wouldn't put me through to a human. When I contacted the complaints team I raised this issue with them but it obviously hasn't been fixed. Most of the time it's easy to get through though. It must just be a glitch.
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Old 25-08-2012, 15:39
Step666
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Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person.
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Old 25-08-2012, 16:03
Citadel
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Apparently the trick is, instead of following the menu options, to call 150 then keep hitting 0 - first couple of times it'll give you some sort of error message but after the third(?) time it gives up and passes you to a person.
That actually worked, lol! Thank you so very much.
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Old 25-08-2012, 17:01
Step666
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You're welcome.

Most IVR systems have some sort of provision for situations when the user isn't selecting a pre-defined option, generally putting you through to a person.
Though some systems don't and will just hang up on you.
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Old 25-08-2012, 17:54
Biffo the Bear
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150, then 3, 2, 1 and you'll get through to someone.
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Old 25-08-2012, 18:18
nigelbb
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I have got through to speak a real person by repeatedly hitting * in frustration at the twisty maze of menus.
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Old 25-08-2012, 18:58
danielmeah
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Dial 0845 4122 993

Option 2

Then choose payg or contract. shortly after you will get thru to someone in the uk
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Old 25-08-2012, 20:21
CuBz90
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I just dial 150 and keep pressing 8 until it thinks I'm retarded and puts me through to someone. No lie.
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Old 25-08-2012, 20:26
poshbakerloo
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Its pretty hard to talk to someone, I find it best to contact the complaints department as they have a link direct to someone and then ask to be put through to another department.
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Old 26-08-2012, 01:19
Bagsbunny
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Choose the "I want to leave T-Mobile" option. Seriously.
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Old 26-08-2012, 11:51
Citadel
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Choose the "I want to leave T-Mobile" option. Seriously.
Lol! I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments!
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Old 26-08-2012, 12:20
Bagsbunny
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Lol! I've always liked T-Mobile actually but it's absurd you can't actually speak to a human being without corrupting the automated system or via complaints departments!
And I work for 'em! It does work,though.
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Old 26-08-2012, 12:49
Citadel
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And I work for 'em! It does work,though.
Do you really! Maybe you could have a word on my behalf!
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Old 26-08-2012, 12:57
Voynich
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People used to cheat and get through to me by selecting the lost phone option! That was a while ago and there was talk of changing the system when I was leaving.
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Old 26-08-2012, 13:03
Step666
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And I work for 'em! It does work,though.
Aw, dude, mistake

If you don't mind me asking, what department?
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Old 26-08-2012, 13:05
Bagsbunny
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Aw, dude, mistake

If you don't mind me asking, what department?
In a shop.
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Old 30-10-2013, 21:18
_SpeedRacer_
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I bought a 5s on T Mobile, but it won't go through to answerphone when someone calls. I can't seem to get through to a human either! This hasn't changed since last year
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Old 30-10-2013, 21:56
Zee_Bukhari
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on these sort of things I keep just pushing # I always get put through to "someone who can help"
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