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Old 27-08-2012, 18:36
Steven L Hunter
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Is it still the case that T-Mobile will only upgrade someone who wants an iPhone to the plans on the website and they don't do offers for loyal customers like they do with other handsets?
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Old 27-08-2012, 18:46
Bagsbunny
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Is it still the case that T-Mobile will only upgrade someone who wants an iPhone to the plans on the website and they don't do offers for loyal customers like they do with other handsets?
That's right. Occasionally, they will make a compromise if you ring up and threaten to leave, but usually only if you're a high-spender. It's a case of supply and demand, partly, but also because the Full Monty deals are so generous with allowances, they don't make much profit out of them. If you do spit your dummy out and leave, although you might get a slightly cheaper deal elsewhere, you'd be hard-pushed to get as generous a plan, or unlimited data.
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Old 27-08-2012, 19:09
Steven L Hunter
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My contract is up in December I have the iPhone 4 and I want to sell it and get the new iPhone or Samsung Galaxy S III either by buying outright or a contract with a lower term and paying something for the phone. I only really need about 300 mins, 300-500 texts and 500MB-1GB internet. I currently pay around £37 a month for 1200mins, unlimited texts and 1GB Internet but I rarely use anywhere near the allowance I get.

I know I can get the Samsung Galaxy SIII on a 12 month contract from dialaphone for £188 up front plus £36 a month for 300mins, unlimited texts and 500MB Internet which seems ok but I think I should wait until the new iPhone comes out as prices may come down or I may want that instead but don't want to wait until December unless it's worth my while staying with T-Mobile
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Old 27-08-2012, 19:19
Bagsbunny
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My contract is up in December I have the iPhone 4 and I want to sell it and get the new iPhone or Samsung Galaxy S III either by buying outright or a contract with a lower term and paying something for the phone. I only really need about 300 mins, 300-500 texts and 500MB-1GB internet. I currently pay around £37 a month for 1200mins, unlimited texts and 1GB Internet but I rarely use anywhere near the allowance I get.

I know I can get the Samsung Galaxy SIII on a 12 month contract from dialaphone for £188 up front plus £36 a month for 300mins, unlimited texts and 500MB Internet which seems ok but I think I should wait until the new iPhone comes out as prices may come down or I may want that instead but don't want to wait until December unless it's worth my while staying with T-Mobile
If your contract finishes in December, you can normally get a full upgrade one month before. If you leave before then, you'll get charged the remainder of your contract, which wouldn't make economic sense!
There aren't any 12 month optiions for the SIII AFAIK, but there are 18 month deals. If you're willing to pay some money up front, that will help you swing a deal for the SIII, but you won't be able to negotiate a deal until your upgrade day in November.
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Old 27-08-2012, 19:36
Steven L Hunter
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If your contract finishes in December, you can normally get a full upgrade one month before. If you leave before then, you'll get charged the remainder of your contract, which wouldn't make economic sense!
There aren't any 12 month optiions for the SIII AFAIK, but there are 18 month deals. If you're willing to pay some money up front, that will help you swing a deal for the SIII, but you won't be able to negotiate a deal until your upgrade day in November.
Thanks there is one deal but with Vodafone through dialaphone I'm not fussy about staying loyal to any network so I may see what every network is offering. The only thing with the galaxy s III is that I'll lose my iTunes sync options which I use a lot so may have to buy a separate iPod. I'll weight up the options when the new iPhone launches first before making any decisions. It doesn't help with apple being so secretive about pricing etc.
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Old 27-08-2012, 19:39
jabbamk1
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Thanks there is one deal but with Vodafone through dialaphone I'm not fussy about staying loyal to any network so I may see what every network is offering. The only thing with the galaxy s III is that I'll lose my iTunes sync options which I use a lot so may have to buy a separate iPod. I'll weight up the options when the new iPhone launches first before making any decisions. It doesn't help with apple being so secretive about pricing etc.
Go to google and type in 'easy phone sync for galaxy s3'

It's an app by samsung that literally syncs everything from your iphone/itunes to your s3. It's really great and solves every problem with itunes and android.
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Old 27-08-2012, 19:59
Steven L Hunter
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Go to google and type in 'easy phone sync for galaxy s3'

It's an app by samsung that literally syncs everything from your iphone/itunes to your s3. It's really great and solves every problem with itunes and android.
Does it keep your play counts etc?
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Old 27-08-2012, 20:10
jabbamk1
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Does it keep your play counts etc?
Not sure to be honest. I know this one does because i used it for a friend- https://play.google.com/store/apps/d...o.iSyncr&hl=en

The software i posted about in my last post is newer and by samsung themselves. Never actually used it myself but i know people that have and it worked with them. Not sure about play count sorry. Maybe someone else would know.

But yeh, T-Mobile don't do amazing retention deals on the iPhone. But to be honest I'd wait till about November before taking the upgrade as that is when you'll get your best deal.
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Old 27-08-2012, 20:45
Steven L Hunter
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Thanks I will have a think about it and see what the new iPhone is like I may buy out the rest of my contract and upgrade.
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Old 27-08-2012, 21:15
Voynich
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There's no such thing as loyalty! All they care about is how much you spend a month. When I was there Top Customers are called T1 and get what they want but you have to spend hundreds and hundreds of pounds a month for that. The retention department can offer a bit more than the first person you speak to, so the best tactic is to say you're cancelling and see what they offer.
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Old 27-08-2012, 21:27
scorpionatthepc
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Thats true. Ive been paying 22 quid a month for 2 year my contract is up this week and all they offered me was a htc desire c. If it would of been a htc one s I might of stayed.

Plus I always paid on time too.
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Old 27-08-2012, 21:29
Steven L Hunter
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There's no such thing as loyalty! All they care about is how much you spend a month. When I was there Top Customers are called T1 and get what they want but you have to spend hundreds and hundreds of pounds a month for that. The retention department can offer a bit more than the first person you speak to, so the best tactic is to say you're cancelling and see what they offer.
I actually phoned up to find out when I could cancel last week and they said to wait until November and that I wouldn't want to leave as they are launching 4G.

If I offer to cancel early and pay it off will they offer anything or is it only if you wait it out?

I spend over £100 a month with them but I have 4 lines on my account which other people use and never missed a payment since I set up the account in about 2009.
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Old 27-08-2012, 21:33
jabbamk1
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I actually phoned up to find out when I could cancel last week and they said to wait until November and that I wouldn't want to leave as they are launching 4G.

If I offer to cancel early and pay it off will they offer anything or is it only if you wait it out?

I spend over £100 a month with them but I have 4 lines on my account which other people use and never missed a payment since I set up the account in about 2009.
From my experience they will offer something but it'll be standard deals from the website (or more expensive to cover the cost of buying out). You will only get true retention deals (with good discounts) in the last 38 days of your contract.
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Old 27-08-2012, 22:12
Voynich
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Yeah, what others are saying. The best deals happen within your last month. People who spend a fortune every month can upgrade three months before their contract is up, but I'd even advise those people to wait until the last month as it wouldn't be as good an offer as they'd get in their final month.
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Old 27-08-2012, 22:31
Steven L Hunter
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Thanks for all your help
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Old 27-08-2012, 23:05
Step666
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...so the best tactic is to say you're cancelling and see what they offer.
When I last upgraded with T-Mobile, I went through to the cancellations/retentions team and said to the guy 'Look, I'm due an upgrade and I'm just trying to find out what the best deal I can get is' and he still got me a better deal than the standard Upgrades team did.

Retentions teams aren't idiots, they know that a lot of people they speak to are just trying to play the system, so you don't even necessarily have to pretend you're leaving.
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