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Old 20-11-2012, 08:58
cunningham1471
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Really? Advance booking is almost never necessary outside of massively popular films, which only tend to happen once or twice a year - The Avengers and Skyfall for this year, possibly Twilight too. The convenience is nice, but what's five minutes in a queue, really?

I just got my Premium card, out of the blue - no email or anything - and I'm absolutely delighted. No more 3D "uplift", 25% off food and drink... My birthday's tomorrow, so Cineworld timed this to perfection!
Happy birthday for tomorrow.

I hope you get your cheap drink. Something at the O2 in Greenwich seems off with the drinks.

Friday last week I went to see a film with a mate at about noon. I wanted to buy a popcorn combo and was told that there was a they had run out of the canisters to make it fizzy so they couldnt do diet coke in a cup but I can have a bottle. The price would remain the same, which is wrong as you get less coke in a bottle than in a cup, so I said forget it, got the popcorn and used the drinks in my bag.

Yesterday I went to the same cinema about the same time and exactly the same thing, sorry can't do a coke so it will have to be a bottle. I said the same thing happend last time I was in but didn't say when it was. Again I said don'r worry about it I'll skip it. The guy serving me said that they (the coke dispenser) were ok last night.

Ok twice gone for the early doors screening and twice been told that the I can't have coke from the drinks despenser in a cup with ice, but they have been working on a day inbetween and selling it that way.

Something is starting to sound screwy now. Is it a real issue that only seems to affect either weekdays or the early doors screening, or are Cineworld up to something trying to get people to buy the over priced bottles and food seperately or short changing on their combo prices giving less coke as part of the combo?
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Old 20-11-2012, 14:11
Zapomatic
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Happy birthday for tomorrow.

I hope you get your cheap drink. Something at the O2 in Greenwich seems off with the drinks.
Cineworld at the O2 seem dodgy generally! Recently refused my discount in the bar there, with the barman giving the excuse that it's Sky branded. Which is a load of nonsense as admitted by customer services who sent me a 10 gift voucher when I complained!
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Old 20-11-2012, 19:57
nessyfencer
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I got my new card this week. Shame there's nothing worth watching

5 films on down the beach - 3 of them are Bollywood, 1 is something to do with vampires and I have no interest in seeing James Bond.
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Old 20-11-2012, 22:24
Octopus_Prime
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I didn't get an email, I actually just received the upgrade via the post. There's a bit of irony in the 3D movie bit as I cannot see the that damn thing, lol, due to lack of vision in one eye.

I suppose I may cut ally purchase some grub while being there with the 25% off.
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Old 22-11-2012, 19:00
PaulM1983
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Online advance booking has now been switched on for everyone. You can book by logging in to MyCineworld, and you can book tickets for you and other folk just by putting in their Unlimited Card number. About bloody time.
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Old 22-11-2012, 20:29
GARETH197901
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Online advance booking has now been switched on for everyone. You can book by logging in to MyCineworld, and you can book tickets for you and other folk just by putting in their Unlimited Card number. About bloody time.
only one online booking allowed until the booked film has been seen
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Old 22-11-2012, 20:45
Simone17
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Got mine in the post on Monday. I had no idea it meant 25% off food and drink and no longer paying the extra for 3D, so I was quite happy.
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Old 22-11-2012, 20:51
whatsername235
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Cineworld at the O2 seem dodgy generally! Recently refused my discount in the bar there, with the barman giving the excuse that it's Sky branded. Which is a load of nonsense as admitted by customer services who sent me a 10 gift voucher when I complained!
So Cineworld DO take complaints?! Good grief, I've been trying to make a complaint about them for weeks which ultimately ended with me having to cancel my membership after 8 years with them as their ridiculously incompetent staff can't update an address which is apparently the customer's fault

Out of interest, do you remember where you made the complaint to? Might be my next port of call....
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Old 22-11-2012, 21:10
MTUK1
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So Cineworld DO take complaints?! Good grief, I've been trying to make a complaint about them for weeks which ultimately ended with me having to cancel my membership after 8 years with them as their ridiculously incompetent staff can't update an address which is apparently the customer's fault

Out of interest, do you remember where you made the complaint to? Might be my next port of call....
All big companies take complaints. Not sure why Cineworld is any different?
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Old 23-11-2012, 22:44
Zapomatic
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So Cineworld DO take complaints?! Good grief, I've been trying to make a complaint about them for weeks which ultimately ended with me having to cancel my membership after 8 years with them as their ridiculously incompetent staff can't update an address which is apparently the customer's fault

Out of interest, do you remember where you made the complaint to? Might be my next port of call....
https://www.cineworld.co.uk/contact
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Old 23-11-2012, 23:16
whatsername235
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Thanks for the link, tried that....called to complain and was told to email them again. Part of my complain was the 15 day response time via email. It has now been 23 days since I sent my second complaint email, 2 weeks since my third and when I phoned also 2 weeks ago I was told there was no complaints process against their staff as it was my fault they updated their systems incorrectly. Their supervisor David 'no-last-name-or-reference' categorically told me they don't take over the phone complaints. I can only presume this is due to the fact they blame the customer for their short comings instead of dealing with problems. Possibly time to cut my losses.
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Old 24-11-2012, 11:57
cunningham1471
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Thanks for the link, tried that....called to complain and was told to email them again. Part of my complain was the 15 day response time via email. It has now been 23 days since I sent my second complaint email, 2 weeks since my third and when I phoned also 2 weeks ago I was told there was no complaints process against their staff as it was my fault they updated their systems incorrectly. Their supervisor David 'no-last-name-or-reference' categorically told me they don't take over the phone complaints. I can only presume this is due to the fact they blame the customer for their short comings instead of dealing with problems. Possibly time to cut my losses.
Rather than phone or email you could do a snail mail to their head office

Cineworld Cinemas Head Office
Power Road Studios
Power Road
Chiswick
London W4 5PY
United Kingdom

You may also find some information on the actual company website

http://www.cineworldplc.com/

On that website they even give you the name and pictures of the company board. If you want to write to the head honcho then you need Anthony Herbert Bloom who is the Chairman of the board.

Don't forget to mention that the customer services department for unlimted is shit as well.
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Old 25-11-2012, 00:03
Zapomatic
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Thanks for the link, tried that....called to complain and was told to email them again. Part of my complain was the 15 day response time via email. It has now been 23 days since I sent my second complaint email, 2 weeks since my third and when I phoned also 2 weeks ago I was told there was no complaints process against their staff as it was my fault they updated their systems incorrectly. Their supervisor David 'no-last-name-or-reference' categorically told me they don't take over the phone complaints. I can only presume this is due to the fact they blame the customer for their short comings instead of dealing with problems. Possibly time to cut my losses.
I got a reply within the 5 working days they state online, but I noticed they're now saying because of Skyfall they're getting more email enquiries than they can cope with.
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Old 25-11-2012, 13:49
whatsername235
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Thanks Cunningham1471, might give that a go. It was the unlimited line I was on to so I'll make it clear in my fourth complaint how shit they are!

I got a reply within the 5 working days they state online, but I noticed they're now saying because of Skyfall they're getting more email enquiries than they can cope with.
Yeah, I imagine your email was an enquiry. It seems it's just complaints they don't respond to. It's much easier to just bury their heads in the sand it seems!
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Old 25-11-2012, 23:48
Zapomatic
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Thanks Cunningham1471, might give that a go. It was the unlimited line I was on to so I'll make it clear in my fourth complaint how shit they are!



Yeah, I imagine your email was an enquiry. It seems it's just complaints they don't respond to. It's much easier to just bury their heads in the sand it seems!
I actually had 2 complaints on the go at once but they rolled the final response into one email! First complaint was about prominent black marks on screen 1 at Shaftesbury Avenue (initially they said that the manager wasn't aware of this, despite myself and others complaining to the duty manager in person several times). Second was about lack of discount at the bar at the O2. The outcome was 10 in gift vouchers, and a clean screen.
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Old 26-11-2012, 01:55
CNash
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Happy birthday for tomorrow.

I hope you get your cheap drink. Something at the O2 in Greenwich seems off with the drinks.
Thanks

Now that you mention it, the same thing happened to me and a friend when we went to the O2 Cineworld a few weeks ago - we ordered postmix fizzy drinks, but they were completely flat. Took them back for a refund, and they acknowledged that the gas canister had probably run dry.

So I don't think it's foul play - just bad timing. Those gas canisters last quite a while (I used to work in food retail, so I know firsthand), but when fizzy drinks are one of your two most-ordered products, they're bound to run out more regularly than, say, in a bar where there are many other drink options.
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Old 26-11-2012, 20:39
amos_brearley
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only one online booking allowed until the booked film has been seen
I just noticed this today and assumed it was to stop you booking showings at the same time and handing out your tickets, but it really is only one booking at once, so I can't book for a film tomorrow and also book for one next week. At least, I can't until the time of the first booking has passed. I regularly go and watch two or three films in a day but this renders the booking a nonsense as I'll still have to queue for the second and third films, or else use my phone in between screenings if there's a queue! I know I shouldn't be ungrateful but they really do make it irritating being an Unlimited card holder at times!
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Old 26-11-2012, 20:45
GARETH197901
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I just noticed this today and assumed it was to stop you booking showings at the same time and handing out your tickets, but it really is only one booking at once, so I can't book for a film tomorrow and also book for one next week. At least, I can't until the time of the first booking has passed. I regularly go and watch two or three films in a day but this renders the booking a nonsense as I'll still have to queue for the second and third films, or else use my phone in between screenings if there's a queue! I know I shouldn't be ungrateful but they really do make it irritating being an Unlimited card holder at times!
When you book online,it then stops you from booking online until after the showing has finished,it doesnt stop you going to the cinema and watching whatever you want in between

The reason behind the one booking at a time is they dont want unlimited holders booking 4 or 5 films at a time then not showing up
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Old 26-11-2012, 20:49
MTUK1
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I just noticed this today and assumed it was to stop you booking showings at the same time and handing out your tickets, but it really is only one booking at once, so I can't book for a film tomorrow and also book for one next week. At least, I can't until the time of the first booking has passed. I regularly go and watch two or three films in a day but this renders the booking a nonsense as I'll still have to queue for the second and third films, or else use my phone in between screenings if there's a queue! I know I shouldn't be ungrateful but they really do make it irritating being an Unlimited card holder at times!
I don't think that people handing out tickets is their main worry as the card has to be shown on the way in. I think the main reason is that people could book tickets for lots of films and not turn up. Yes they have the 20 mins thing but on a film like James Bond which sold out as much as an hour early in my local allowing all unlimited holders to book tickets for Bond and lots of other films at the same time would have distorted their tickets available figure.
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Old 26-11-2012, 21:01
amos_brearley
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When you book online,it then stops you from booking online until after the showing has finished,it doesnt stop you going to the cinema and watching whatever you want in between

The reason behind the one booking at a time is they dont want unlimited holders booking 4 or 5 films at a time then not showing up
I didn't say it *did* stop you going to see other films in between, but if I'm queueing to do that, then I might as well get all my tickets at once! I suppose it's only useful for booking a showing I think might be busy or sold out. I appreciate that Unlimited card holders could just book up loads of tickets, but surely there could be a way of actually dealing with that issue rather than blanket banning multiple bookings completely?

It does say that unclaimed unlimited bookings will be put back into the pool if they're not claimed 20 minutes before the film starts which partly deals with that issue, but that also now means if I'm running late to the cinema or there's a huge queue to claim them, I will lose my bloody tickets, something which I'm sure doesn't happen to regular buyers.
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Old 28-11-2012, 23:59
Zapomatic
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My computer crashed during booking a film this afternoon so tried to get a ticket normally at the counter. It was rejected so a manager had to come and override the till. I was strangely amused that the ticket issued said "Admit: UnFail".
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Old 29-11-2012, 13:45
cunningham1471
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I didn't say it *did* stop you going to see other films in between, but if I'm queueing to do that, then I might as well get all my tickets at once! I suppose it's only useful for booking a showing I think might be busy or sold out. I appreciate that Unlimited card holders could just book up loads of tickets, but surely there could be a way of actually dealing with that issue rather than blanket banning multiple bookings completely?

It does say that unclaimed unlimited bookings will be put back into the pool if they're not claimed 20 minutes before the film starts which partly deals with that issue, but that also now means if I'm running late to the cinema or there's a huge queue to claim them, I will lose my bloody tickets, something which I'm sure doesn't happen to regular buyers.
I think it depends on the cinema and the member of staff. I've switched now to one that is nearer to me, but the one I used to go too would sometimes let me get multiple tickets, even for shows not being screened that day which was handy. I could stock up on either a few for the day or one for each day of the week I was coming in one go.

I say sometimes because it would really depend on the member of staff. Some would say no they can't, following the ruling. Other's didn't know they could do that until I told them. They thought it wouldn't work when trying to go through the system and some would just issue me wahta I wanted and didn't give a toss.

I do think it may also be that because I would usually go to the first screening of the day midweek and not evenings or weekends they knew that the cinema as 90% empty anyway so I wasn't excatly stopping anyone else getting a seat.
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Old 02-12-2012, 12:46
Red Arrow
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Got my new card today too! Although my start date is incorrect (I know this because I remember getting my unlimited card in my first year of uni when I lived in the Halls of residence, but the date on the card meant I would have lived in my current flat then, which just isn't true xD!)
Yeah my card is saying I've been a member since July last year, but I've been a member since 2009. Not that I'm bothered.

I think it depends on the cinema and the member of staff. I've switched now to one that is nearer to me, but the one I used to go too would sometimes let me get multiple tickets, even for shows not being screened that day which was handy. I could stock up on either a few for the day or one for each day of the week I was coming in one go.
My cinema in the last few months have actually started asking Unlimited card holders when booking if they want to see something else that day too Means I don't feel embarrassed anymore when booking 4 or 5 films for the one day
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Old 02-12-2012, 18:57
PhoenixRises
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My cinema in the last few months have actually started asking Unlimited card holders when booking if they want to see something else that day too Means I don't feel embarrassed anymore when booking 4 or 5 films for the one day
That is good, as I used to get some funny looks when I would book a few films straight after one another, from customer and staff alike. So it is good the staff are getting used to this behaviour.

Recently I haven't been able to do this as there are either not enough good films being released or they seem to be moving all films to a 9 o' clock showing and filling the screens with one or two films all day - slightly disappointing for me personally but I am sure others are enjoying the other films
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Old 02-12-2012, 21:36
Stansfield
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Yeah my card is saying I've been a member since July last year, but I've been a member since 2009. Not that I'm bothered.



My cinema in the last few months have actually started asking Unlimited card holders when booking if they want to see something else that day too Means I don't feel embarrassed anymore when booking 4 or 5 films for the one day
4/5 films...in one day...are you very pale looking, can't be good for you.
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