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Old 30-08-2012, 19:47
brianvallery
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Suddenly, choosing Iplayer on my Sony Bluray, I just get the message: "The server response is invalid. No further redirection can be done." Lovefilm, Channel 5 and all other internet services are working fine.

Anyone else having the same or similar problems? Is it a temporary outage just effecting Iplayer on Sony TV? (Wii Iplayer working fine but the quality is rubbish on that...)
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Old 30-08-2012, 20:09
JohnCR
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Same message with my Sony Blu-ray player. Other online services are working.

[edit] Iplayer on PS3 is working ok, though.

John
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Old 30-08-2012, 20:13
steve_smith
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Anyone else having the same or similar problems? Is it a temporary outage just effecting Iplayer on Sony TV? (Wii Iplayer working fine but the quality is rubbish on that...)
Not just you, I came here with the same question.

Its not working on our Bravia TV either.
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Old 30-08-2012, 21:22
martreed
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Same here - iPlayer working OK online - hope this is not a Sony update issue.
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Old 30-08-2012, 21:34
robby2k9
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Same message on my blu-ray.
Bravia TV shows a white screen with 'this page display failed' message & some advice like checking url & connection.
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Old 30-08-2012, 22:14
brianvallery
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Thanks, guys, at least I know it's not just my machine at fault.. there appears to be a problem with the Iplayer server that communicates with Sony Bravia. What internet provider do you all use? I am on the old Tiscali strand of what is now TalkTalk (which has been a problematic ISP with this in the past...) As the problem only affects Sony Bravia / Bluray users, nobody will care about this for a significant amount of time unless there are squeaky wheels so moan in all the right directions... I've whinged to the Iplayer people already and Sony... for all the good that'll do.
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Old 30-08-2012, 22:49
steve_smith
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Thanks, guys, at least I know it's not just my machine at fault.. there appears to be a problem with the Iplayer server that communicates with Sony Bravia.
We're on Sky Broadband. It looks to me like a URL that the TV was connecting to is no longer valid. I see there have been changes to iPlayer this week that have caused problems with the XBOX version, which the BBC have acknowledged. There are probably more people who use it on the XBOX, so they make more noise

I've also reported the issue to BBC iPlayer support (and to the iPlayer Twitter account).
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Old 31-08-2012, 03:19
SnowStorm86
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Same here. Sony Bluray and Sky BB. Gutted I wanted to watch masterchef lol.
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Old 31-08-2012, 10:31
JohnCR
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Using Zen here, not Sky, so not an ISP issue.

John
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Old 31-08-2012, 10:39
Lionhead
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Ditto for me, O2 Home Premium and BDP-S373 Blu-ray ...
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Old 31-08-2012, 10:47
robby2k9
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Still not working today.
BT Infinity here.
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Old 31-08-2012, 10:49
davidjb
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We have the same problem with 2 Bravia TVs and a Sony Bluray player. Interestingly the BBC News ap works OK. Obviously a different server.

Can someone post links where we can report this issue. the more complaints the quicker they might sort it.
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Old 31-08-2012, 12:26
brianvallery
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Here is the form for BBC Iplayer - start doing the pull-downs and more boxes will appear.

https://iplayerhelp.external.bbc.co....%3a15768%3a408

Here's a link to my Sony thread.. more people post there too the better as it's read by Sony reps like Catmambo.. they need a firework lit beneath their a*ses though so don't hold back on the whinge factor lol.

https://www.sony.co.uk/discussions/message/805914
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Old 31-08-2012, 12:54
Neil_Cooper
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I have the same problem of I-Player being unavailable on my Sony 40EX723 starting 30/08/12. Other services, including BBC news, are still available. I've reported the issue to the BBC using the following link:


[url="http://iplayerhelp.external.bbc.co.uk/using_bbc_iplayer/tech_report"]URL]

There is a link on that page that allows you to fill in a report form.

Hope this helps !
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Old 31-08-2012, 12:58
Neil_Cooper
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Whoops

Missed out a "/help". Link is :

http://iplayerhelp.external.bbc.co.u...er/tech_report
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Old 31-08-2012, 13:12
brianvallery
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Yes, the "contact us form" link from there will take you to the page my link goes to.
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Old 31-08-2012, 13:15
huxley1
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I had the same problem yesterday and this morning with my Sony Bravia TV.

I've just checked it again at noon today and it's working again.
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Old 31-08-2012, 13:20
brianvallery
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Yes, seems to be back on. Thanks to everyone who posted and reported.. can't have done any harm in terms of publicising the problem.
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Old 27-10-2012, 15:10
neon-lightning
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I am having problems accessing BBC iPlayer on my Sony Bravia Freesat TV model KDL-32W5810. You will see my Thread in the Freesat Forum, as yet nobody from the BBC iPlayer Team, Freesat Team, Sony Team or O2 Broadband has been able to shed any light on why the BBC iPlayer is no longer working.

Any assistance would be very grateful.

BBC iPlayer still works through my Samsung Blu-ray player and a Samsung Galaxt Tablet though.
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Old 12-12-2013, 18:34
huxley1
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This problem is happening again for me today.
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Old 12-12-2013, 20:18
il_penguino
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Happening here too.
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Old 12-12-2013, 20:43
andydenyer
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Not working for me, either

I recall a similar problem a while back, which was something to do with the BBC not validating Sony devices correctly.
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Old 13-12-2013, 11:39
Neil_Cooper
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As Andy Denyer has said, the last time it happened it was a problem at the BBC end. The fix is to contact BBC I-player support - the more people who do it the quicker it will get fixed !

The link below might work for you otherwise look for I-player Help - Warning :FAQs easy to find but no use, the link to contact I-player is not easy to find!

https://iplayerhelp.external.bbc.co....3a15768%3a1521
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Old 13-12-2013, 12:41
huxley1
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BBC are now aware of it.

https://iplayerhelp.external.bbc.co....s/sony_devices
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Old 14-12-2013, 21:56
brianvallery
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Still not on - SOOOOOOO not cool, BBC. Stop making changes to Iplayer and forgetting that there may may be people who don't want to watch it on a postage-stamp sized f**king PC!!!!!!!!!!!!!!
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