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Sony Iplayer down?
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SnowStorm86
16-12-2013
Just came here to start a thread on this. My S570 bluray has been without iplayer for the best part of a week now. Annoying. I watch most of TV these days via streaming. This isn't the first time iplsyer has stopped working on my S570. I seem to remember last year the iplayer option disappearing entirely for a good few days. I'm assuming (hoping) it will eventually fix itself but it is probably time that I considered an alternative means of viewing iplayer on my TV. Maybe one of the new freesat boxes.
huxley1
16-12-2013
The iPlayer front page is now loading but it's not possible to navigate and it freezes.
ronc24973
18-12-2013
Hi,

It is reassuring to see that other people are having the same problem with the sony I player. Ours has not worked since Friday? And as of today we can get the I player but as other people have described it is frozen when you get there. Any signs of resolving the problem?
maw1
18-12-2013
The BBC say they are still working on it. (Go to BBC iPlayer help and search for Sony Blu-ray for the latest news, but don't hold your breath!)

Newsflash! The iPlayer site is now saying that the issue is resolved. I haven't yet tried it myself, though.
Last edited by maw1 : 18-12-2013 at 15:59
ronc24973
18-12-2013
YES it works
Neil_Cooper
19-12-2013
Also started working on my 40EX-723 yesterday.

I also received an e-mail from the BBC to say they had fixed it, which was nice but it was telling me to update firmware and reinstall my app...my TV is on automatic update and the software is buitl in - there is no "app".
Chanfron
20-12-2013
I saw some message on here somewhere saying iplayer was now working on Sony devices, I too got a firmware update message on my HX723, have tried iplayer and that seems to works ok, tried it on my E380 Bluray surround sound system and that does not work, all i get is the spinning icon in the top right corner and the picture seems to flash on/off, don't get the little progress bar under the icon.

I don't use iplayer very often and the TV one works, would just like to have both available.
Chanfron
24-12-2013
Managed to fix it, read on sony forums to check the java setting in the built in web browser, it was valid but I noticed a setting for cookies was invalid, set to valid and iplayer now works.
Christine_Baxte
14-02-2014
Once again, BBC I-Player has gone down on my Sony Bravia Smart TV. Is anyone else having this problem again. Bit fed up viewing iPlayer on laptop.
Neil_Cooper
15-02-2014
Hi
BBC I-player was working on my 40EX-723 at 0950 this morning, and is working now. Are other internet services on your TV working?

If it is only i-player, try reporting it through I-player help. Link below might work

https://iplayerhelp.external.bbc.co....3a15768%3a1521
television2004
26-03-2014
Anyone else having this problem. BBC I Player no longer working on my Sony KDL-32ex403 TV. All other services like C5 and You tube working OK.
richjj1978
26-03-2014
Originally Posted by television2004:
“Anyone else having this problem. BBC I Player no longer working on my Sony KDL-32ex403 TV. All other services like C5 and You tube working OK.”

Yes, exact same model and symptoms. I've already reported it to Iplayer support, but another email can't hurt them
huxley1
26-03-2014
It's currently working on my KDL40CX523, but the preview images for the programmes just show grey blanks, so something isn't quite right.
television2004
26-03-2014
I had not accessed BBC i Player for around 2 weeks before today. I see on the BBC i player site that they changed the layout-presentation on March 12th so this maybe why it does not work. I also checked on the BBC list of suitable supported Sony TV and other devices and it said that the KDL-32EX403 was not supported? Yet it had been working for the last 3 years! I have notified BBC i Player of the fault.
television2004
27-03-2014
Tried BBC i player today and it is now working!
huxley1
27-03-2014
Are you seeing the preview images for the programmes?

Mine are still all just blank grey.
television2004
27-03-2014
Originally Posted by huxley1:
“Are you seeing the preview images for the programmes?

Mine are still all just blank grey.”

Everything seems to be working all preview screens contain images. Have you e mailed BBC i Player. I did.
Christine_Baxte
10-04-2014
I see that the problem is still continuing with Sony Smart Tvs and no solution from the BBC despite people contacting them. Its pretty frustrating and annoying. I have found in general over the past year that my attempts to access i-Player have resulted in more failures than success in general. There have literally been a hundred occasions when there has been an intermittent problem as well as the long lock outs, such as now. Does anybody know which is the most reliable alternative Smart TV to buy to avoid this problem? I can't be doing with struggling with Sony and i-Player any longer and it has become apparent that with every single change and update to i-Player it will be the same again.
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