Can anyone help please?
I have 250 minutes a month which I never ever use up as I only use my mobile for brief calls to the children.
However according to my provider I made a 3 hr 50min call to this totally random number the other day so using up a months worth of minutes.
Now at the time of this 'apparent' call the mobile was just sitting on my kitchen side and wasn't even touched. No-one else was in the house.
I have argued my case with the provider (Tesco) and told them to check all my previous bills and it will tell them that I only make brief calls to the numbers I gave them. However they are adamant I must have made this call (as if anyone talks on a mobile for nearly 4 hrs!).
They are therefore refusing to credit me with my lost minutes. Unfortunately I can't just walk away as I have 15mths of my contract to go.
Has anyone any advice please?
Many thanks!
I have 250 minutes a month which I never ever use up as I only use my mobile for brief calls to the children.
However according to my provider I made a 3 hr 50min call to this totally random number the other day so using up a months worth of minutes.
Now at the time of this 'apparent' call the mobile was just sitting on my kitchen side and wasn't even touched. No-one else was in the house.
I have argued my case with the provider (Tesco) and told them to check all my previous bills and it will tell them that I only make brief calls to the numbers I gave them. However they are adamant I must have made this call (as if anyone talks on a mobile for nearly 4 hrs!).
They are therefore refusing to credit me with my lost minutes. Unfortunately I can't just walk away as I have 15mths of my contract to go.
Has anyone any advice please?
Many thanks!