I have been with 3 mobile for 6 years and my phone contract is now just about up so i rang yesterday to ask what deal i can have if i upgrade.After i had spoke to the chap for 30 mins i went for a deal i think was good but sleeping on it i was wondering why if i was getting a phone with 3 for the first time i would get the same deal.I have looked at the meaning of upgrade on google and it seems to say i should be getting a better deal ,Do you know if this is the case,Thank you for your time and help...

Can you perhaps elaborate? How much did you spend before the upgrade? What deal did you get?

I've experienced this recently. I have 4 contracts with three (me + Family) and i used to be able to negotiate deals- for example one plan (£25) for £12.50 or Galaxy S2 for £25pm from £34pm.

But now, since Three changed their price plans a few months ago, they have also changed their retentions dept as well and do not offer such good deals anymore. Now all i get from them is deals from the website that are the same for new customers with maybe the upfront cost off at a push.

The good thing, is that three is still very cheap when compared to other networks, but they used to do amazing deals for existing customers. now they're pretty standard.

What is the deal you got? Check it aganst the website/post it here and then people can give you their opinion on whether it was a good deal. If it wasn't then you have 14 days to reverse the upgrade. If it's a good deal then happy days