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Old 03-09-2012, 16:25
dodgem22
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Noticed my phone cant send texts I have been on to the Giff Gaff site and they are aware of a problem with outgoing texts just in case anyone else on here is having the same problem
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Old 03-09-2012, 16:28
dodgem22
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I have to say though as a user of other networks in the past to the reliability of them all is getting a lot worse than they have ever been.
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Old 03-09-2012, 17:13
TheBigM
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http://community.giffgaff.com/t5/Ser...24140#U5824140

What a shower, so glad I'm rid of them
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Old 03-09-2012, 19:14
tealady
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No 3g for me again. Considering alternatives now.
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Old 03-09-2012, 19:23
Thine Wonk
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As in it's broken again this evening Tealady? or you referring to earlier.
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Old 03-09-2012, 20:00
tealady
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As in it's broken again this evening Tealady? or you referring to earlier.
I see it's back now. It wasn't earlier. More frustration.
Not sure what the alternatives are, I really just want variable data depending on what season it is. Hardly use calls and a bit more sms.
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Old 04-09-2012, 04:25
neo_wales
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How long was it off for?
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Old 04-09-2012, 09:30
Gibman
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tried giffcrap very briefly. awful service, and with the new tariffs from the likes of 3 they're not even worth it in terms of value for money.

couldnt ever recommend them.
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Old 04-09-2012, 12:51
AKW
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tried giffcrap very briefly. awful service, and with the new tariffs from the likes of 3 they're not even worth it in terms of value for money.

couldnt ever recommend them.
My experiance is that they are very good value and I have no more problems than with other networks. I would recommend them, and have done.
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Old 04-09-2012, 12:53
tealady
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How long was it off for?
varied by region as far as I can tell. Some had calls and texts off till 5. I had slow data am and no data pm.
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Old 04-09-2012, 14:01
Chris_Jones
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I also was on that network all be it brief. They are dreadful. If you have no issues then fair enough its cheap. But soon as the problems happen like whats been mentioned the customer support is dreadful. If you can't get texts to send/recieve which is a very basic function for a mobile just get your PAC and move to a network that can do it. You pay cheap you get cheap. Cheap customer support.
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Old 04-09-2012, 14:04
Chris_Jones
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I've heard the before be called naffnaff on the variety of websites I visited. I would just switch to a provider whom you can talk about your issues too.
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Old 04-09-2012, 14:05
Chris_Jones
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I've heard the before be called naffnaff on the variety of websites I visited. I would just switch to a provider whom you can talk about your issues too. They don't get that name for nothing.
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Old 04-09-2012, 15:46
neo_wales
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I don't use a phone much to be honest. GG because of the O2 network gives me a solid phone signal all the time including 2G. Can't get a Three signal of any kind near here, Voda is not bad I'm told.

My 250 minutes allowance with GG runs out in a few days and I've still got 242 minutes left so I've used 8 minutes in three weeks lol. Still, the S3 is nice to watch a film on when travelling I suppose.
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Old 04-09-2012, 17:01
Chris_Jones
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Good luck when your goodybag attempts to roll over. As many many have complained it fails and the system is full of bugs and gremlins with them. Sooner have a contract with a provider whom gives you what they state on the tin.
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Old 06-09-2012, 12:27
neo_wales
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Good luck when your goodybag attempts to roll over. As many many have complained it fails and the system is full of bugs and gremlins with them. Sooner have a contract with a provider whom gives you what they state on the tin.
Not failed yet for me.
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Old 06-09-2012, 12:41
classixuk
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Not failed yet for me.
Nor me.
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Old 06-09-2012, 17:35
neil79
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Not failed yet for me.
Been with Giffgaff for over 3 months and not had a single problem. I have though had problems with Orange, 3, and Vodafone. All networks can have problems and yes you can call up their Indian call centres I prefer the online UK support from Giffgaff and the payback. Anybody who needs phone support is probably best sticking with O2 for their UK call centres
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Old 06-09-2012, 22:07
Thine Wonk
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Been with Giffgaff for over 3 months and not had a single problem.
You must have missed the outgoing text, data and account outage then on Monday.

You must have also missed the outage on Jul 11th which was up to 24 hours for some.

You must have also missed this one from March:
http://forums.digitalspy.co.uk/showthread.php?t=1641340

And this one:
http://www.theregister.co.uk/2011/11...ffgaff_outage/

I'm leaving out all the website, porting and other issues of which there have been many and concentrating only on the most serious service interruptions.

All networks have issues occasionally, but not the whole thing being down nationally for all services for hours on end, or multiple service affecting outages in a year spanning the entire network.

At the moment they are averaging a serious and widespread outage once every 3 months, I certainly wouldn't rely on them if I had an ill family member, or a pregnant wife, or in fact for anything that might require receiving a very important call, for example about a job etc. They are a total mess.
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Old 06-09-2012, 22:24
tealady
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You must have missed the outgoing text, data and account outage then on Monday..... They are a total mess.
They certainly have issues and don't appear to address the issue of redundancy. Not sure they are learning from the various outages.
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