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New Humax Freesat+ HDR 1000S review
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REPASSAC
12-12-2012
Originally Posted by grahamlthompson:
“Coming round to that idea, presumably it's in the logic that allocates tuners to the recording schedule.”

Yes, once I was not recording and saw two signals - the one on tuner 2 looked about the quality that I get on the freesat transponder.
fixerman
12-12-2012
I think it's time to move on and close this one!
mihaid
24-12-2012
So Christmas and with it the end of the year is upon us. No sign of the promised 4od or have I missed it?
Nice one humax, just as I suspected. This box has the same functionality as my current box, foregoing the upscaled picture, which I can most certainly live without. I would have wasted my money/warranty for not much. Thank God that I learn from my mistakes.
grahamlthompson
24-12-2012
Originally Posted by mihaid:
“So Christmas and with it the end of the year is upon us. No sign of the promised 4od or have I missed it?
Nice one humax, just as I suspected. This box has the same functionality as my current box, foregoing the upscaled picture, which I can most certainly live without. I would have wasted my money/warranty for not much. Thank God that I learn from my mistakes.”

The delay is nothing to do with Humax, the UI software is provided by Freesat, the delay is down to CH4 and CH5.

http://community.freesat.co.uk/t5/Ch...nd-5/td-p/1126

If you want to appear credible at least get some semblance of factual content in your posts
mihaid
24-12-2012
Originally Posted by grahamlthompson:
“The delay is nothing to do with Humax, the UI software is provided by Freesat, the delay is down to CH4 and CH5.

http://community.freesat.co.uk/t5/Ch...nd-5/td-p/1126

If you want to appear credible at least get some semblance of factual content in your posts ”

Thank you for the link you provided.
Wkat's not factual?
So Christmas and with it the end of the year is upon us. No sign of the promised 4od or have I missed it?
You can't argue with that.
Nice one humax, just as I suspected.
Did Humax not promise on their box 4od available 2012? Of course they did. Most people will not trawl forums to find out who's the responsible party. Anyway, how come Youview have working 4od, do they not deal with the same broadcasters?
This box has the same functionality as my current box, foregoing the upscaled picture, which I can most certainly live without. I would have wasted my money/warranty for not much.
It is a fact, trust me.
Thank God that I learn from my mistakes. Idem

So what's not factual?
mihaid
24-12-2012
This deserves another post: Prospective owners take note, especially the bit where Freetime users are used as beta testers. User technonath says:
I can't hide my disappointment at all this, You have spent around 2 years on developing the G2 specification and you failed to deliver it on time, I don't believe any of these excuses, because these are all just web streaming technologies - it is nothing new - and bear in mind that youview have already achieved this with all the providers and other TV manufacturers have too - so it is not like the infrastructure to deliver this does not already exist.



So this is all just marketing waffle and rubbish, you have messed up big time and I am going to be referring the matter to trading standards and the ASA, as the box you have advertised is not fit for purpose! You made all these claims and on the strength of that I paid out £315 for the 1tb box.



The only channel that works as advertised is BBC iplayer. ITV on demand and roll back still does not work properly, and you have not even bothered to reply to my further postings on the topic, where I have taken the time to try and help you with debugging where some of the issues are occurring, http://community.freesat.co.uk/t5/Ch...kend/m-​...



Add to this all the failed recordings, missing functionality like slow motion and x64, missing you tube and internet radio services that are advertised on the box and the rubbish applications that are there that humax can't be bothered to fix the bugs in that I have reported to them and the fact that I get 2 less channels than with the older box (the space and box office 365) the whole thing is a disaster.



I would like to see a personal apology from Emma Scott here, If she is prepared to apologise and explain what remedial measures are going to be taken, then maybe I will persevere with the box.



At the moment I feel like I have paid £300 to beta test your box for you.



And don't get me started on that competition for the Gadget show tickets which I won, only to find out that you only had tickets for Sunday (which I could not make), despite it being described as "the weekend".
grahamlthompson
24-12-2012
Originally Posted by mihaid:
“Thank you for the link you provided.
Wkat's not factual?
So Christmas and with it the end of the year is upon us. No sign of the promised 4od or have I missed it?
You can't argue with that.
Nice one humax, just as I suspected.
Did Humax not promise on their box 4od available 2012? Of course they did. Most people will not trawl forums to find out who's the responsible party. Anyway, how come Youview have working 4od, do they not deal with the same broadcasters?
This box has the same functionality as my current box, foregoing the upscaled picture, which I can most certainly live without. I would have wasted my money/warranty for not much.
It is a fact, trust me.
Thank God that I learn from my mistakes. Idem

So what's not factual?”

The wording was expected not promised and came from Freesat not Humax. As you ought to by now have realised the expected had to be based on information from freesat, CH4 and CH5. The system used on Youview is entirely different. Sky users are also expecting 4OD, also not materialised.
mihaid
24-12-2012
Originally Posted by grahamlthompson:
“The wording was expected not promised and came from Freesat not Humax. As you ought to by now have realised the expected had to be based on information from freesat, CH4 and CH5. The system used on Youview is entirely different. Sky users are also expecting 4OD, also not materialised.”

Ok I agree that you are correct. As I don't own one I have to go by owners' words. However, when ordinary people see that something is expected, they will assume that it will be delivered. That is ordinary people who have not been fried before by Humax. As illustrated by the user's post above.

With this box humax seem to have learned a little: use expected. The previous HDR Fox T2 said: available in October of such and such year.

All the other comments still remain to be answered. I like especially that when something is not working as per manual Humax don't fix it they just change the manual.
And also Humax seem to have admitted that the 2nd tuner display is misleading since they work on changing it. See below from Humax:
Humax response:

BBC iPlayer occasional buffering / crashing

There are a number of improvements we will be making to BBC iPlayer in the next software release. We’ve been testing the new s/w version on a number of programmes and have not yet had any crashes or reboots.



Slow motion & FF & RW not going to x64:

Unfortunately this is an error in the user manual. The HDR-1000S does not support slow motion and the FF & RW speeds are only useable to x32. A new revision of the manual will be made available online once all required amendments have been made.



Black screens when Fast Forward or Rewind

We’ve been testing the next software release and have not experienced any black screens so believe this to be fixed.



Audio buffer underrun

We have been able to recreate and are looking into the route case of the issue, this is something we are working on for a fix in a future software update.



The Ethernet IP settings reverting to 0.0.0.0 when manually configured

We will investigate the issue.



Misleading display for tuner 2

We are working on a solution to the graphic display for the 2nd tuner signal levels.

Missing apps in the Humax portal

A number of apps are to be included on the Portal in the near future. We will be adding more over the coming weeks/months once testing is completed.



Universal remote incompatibility

The HDR-1000S does not come with a Universal remote. The currently remote does not support this functionality.



Missing + symbol in the keyboard for the Humax portal

We will investigate the issue.



Subtitles being turned on after watching videos in Media Share

This is something that will be passed to our engineers for investigation.
grahamlthompson
24-12-2012
Originally Posted by mihaid:
“Ok I agree that you are correct. As I don't own one I have to go by owners' words. However, when ordinary people see that something is expected, they will assume that it will be delivered. That is ordinary people who have not been fried before by Humax. As illustrated by the user's post above.

With this box humax seem to have learned a little: use expected. The previous HDR Fox T2 said: available in October of such and such year.

All the other comments still remain to be answered. I like especially that when something is not working as per manual Humax don't fix it they just change the manual.
And also Humax seem to have admitted that the 2nd tuner display is misleading since they work on changing it. See below from Humax:
Humax response:

BBC iPlayer occasional buffering / crashing

There are a number of improvements we will be making to BBC iPlayer in the next software release. We’ve been testing the new s/w version on a number of programmes and have not yet had any crashes or reboots.



Slow motion & FF & RW not going to x64:

Unfortunately this is an error in the user manual. The HDR-1000S does not support slow motion and the FF & RW speeds are only useable to x32. A new revision of the manual will be made available online once all required amendments have been made.



Black screens when Fast Forward or Rewind

We’ve been testing the next software release and have not experienced any black screens so believe this to be fixed.



Audio buffer underrun

We have been able to recreate and are looking into the route case of the issue, this is something we are working on for a fix in a future software update.



The Ethernet IP settings reverting to 0.0.0.0 when manually configured

We will investigate the issue.



Misleading display for tuner 2

We are working on a solution to the graphic display for the 2nd tuner signal levels.

Missing apps in the Humax portal

A number of apps are to be included on the Portal in the near future. We will be adding more over the coming weeks/months once testing is completed.



Universal remote incompatibility

The HDR-1000S does not come with a Universal remote. The currently remote does not support this functionality.



Missing + symbol in the keyboard for the Humax portal

We will investigate the issue.



Subtitles being turned on after watching videos in Media Share

This is something that will be passed to our engineers for investigation.”

And this is relevant to 4OD not appearing just how

None of the above are massive problems, most won't even be noticed by most users. You don't have a box but seem compelled to post trivial problems.

For instance

Sub titles turned on, a single button press turns them off.

Very very few will use manual setup to connect to their routers.


Pictures of the remote were widely circulated, it's 100% obvious that there are no other device buttons on it. Existing remotes will work with the box anyway.
mihaid
24-12-2012
Originally Posted by grahamlthompson:
“And this is relevant to 4OD not appearing just how ”

I was just moving on and warning potential buyers.
misar
24-12-2012
Originally Posted by grahamlthompson:
“None of the above are massive problems, most won't even be noticed by most users. You don't have a box but seem compelled to post trivial problems.

For instance
Sub titles turned on, a single button press turns them off.
Very very few will use manual setup to connect to their routers.”

You might find it instructive to search for the many posts by lbear on various forums following his purchase of the earlier Humax Youview PVR back in the summer. Like you he was an early adopter and vigorously defended Humax against any comments that were not 101% in praise. Recently he has admitted the error of his ways having finally suffered a major issue himself and found his much vaunted Humax support and bug fixing to be abysmal.
mihaid
24-12-2012
Originally Posted by grahamlthompson:
“And this is relevant to 4OD not appearing just how

None of the above are massive problems, most won't even be noticed by most users. You don't have a box but seem compelled to post trivial problems.

For instance

Sub titles turned on, a single button press turns them off.

Very very few will use manual setup to connect to their routers.


Pictures of the remote were widely circulated, it's 100% obvious that there are no other device buttons on it. Existing remotes will work with the box anyway.”

You just won't have it. How can you say these are trivial matters when Humax themselves chose to address them? More Catholic than the pope comes to mind.
grahamlthompson
24-12-2012
Originally Posted by misar:
“You might find it instructive to search for the many posts by lbear on various forums following his purchase of the earlier Humax Youview PVR back in the summer. Like you he was an early adopter and vigorously defended Humax against any comments that were not 101% in praise. Recently he has admitted the error of his ways having finally suffered a major issue himself and found his much vaunted Humax support and bug fixing to be abysmal.”

If you search as diligently you will find many posts from myself saying the Youview box at launch was a dog. An opinion I still have. Many of which aimed at ibear.
grahamlthompson
24-12-2012
Originally Posted by mihaid:
“You just won't have it. How can you say these are trivial matters when Humax themselves chose to address them? More Catholic than the pope comes to mind.”

Just because Humax chose to address them doesn't make them very significant. Picking up complaints from a few very familiar posters and repeating them as gospel without actually owning the kit is known as Trolling
Gareth_Phillips
24-12-2012
Originally Posted by grahamlthompson:
“If you search as diligently you will find many posts from myself saying the Youview box at launch was a dog. An opinion I still have. Many of which aimed at ibear.”

Youview was a dog, but bug fixes and feature releases have arrived swiftly since, the product has evolved a lot.

I chose to leave youview after being an early adopter in favour of freetime but I'm starting to regret that decision. Freesat don't appear to have the ability or capacity to do anything in what could be considered a timely manner. We may never see feature additions, let alone fixes.

Worrying
mihaid
24-12-2012
Originally Posted by mihaid:
“
The only channel that works as advertised is BBC iplayer. ITV on demand and roll back still does not work properly, and you have not even bothered to reply to my further postings on the topic, where I have taken the time to try and help you with debugging where some of the issues are occurring, http://community.freesat.co.uk/t5/Ch...kend/m-​...



Add to this all the failed recordings, missing functionality like slow motion and x64, missing you tube and internet radio services that are advertised on the box and the rubbish applications that are there that humax can't be bothered to fix the bugs in that I have reported to them and the fact that I get 2 less channels than with the older box (the space and box office 365) the whole thing is a disaster.
At the moment I feel like I have paid £300 to beta test your box for you.

".”

Ok so these paragraphs interest me most. What if anything is not true in here. Please let me know.

Originally Posted by grahamlthompson:
“Just because Humax chose to address them doesn't make them very significant. :”

Are you actually listening to yourself?

And about trolling, I am here because I want to find out whether this box warrants its price before I buy. So I don't end up as Gareth above regretting a costly mistake. Currently my decision is that it does not.
That being said I shall say goodbye for now, unless anything else worthy warrants my intervention.
REPASSAC
24-12-2012
Originally Posted by mihaid:
“That being said I shall say goodbye for now, unless anything else worthy warrants my intervention.”

Goodbye and have a good Christmas.
Gareth_Phillips
24-12-2012
It's important to acknowledge the positives though;

The picture quality is stunning. Probably the best I've seen on any device, and significantly better than DVB-T. Both SD and HD.

The interface is good. It looks great, is functional, and relatively quick. The colour scheme is good, and the use of channel logos is totally unique and I love it.

The ability to play media from a DNLA server is very handy.

The catchup concept is good, but not yet complete.

The device is quiet and compact and stylish

In theory, DVB-S has massive potential, if only it could be realised. If some of the many HD channels (which akready gave SD FTA versions) would go FTA, freesat would blitz what DVB-T can technically offer.
grahamlthompson
24-12-2012
Originally Posted by REPASSAC:
“Goodbye and have a good Christmas.”

Amen

Merry Christmas to all.
mihaid
24-12-2012
Originally Posted by mihaid:
“This deserves another post: Prospective owners take note, especially the bit where Freetime users are used as beta testers. User technonath says:
I can't hide my disappointment at all this, You have spent around 2 years on developing the G2 specification and you failed to deliver it on time, I don't believe any of these excuses, because these are all just web streaming technologies - it is nothing new - and bear in mind that youview have already achieved this with all the providers and other TV manufacturers have too - so it is not like the infrastructure to deliver this does not already exist.



So this is all just marketing waffle and rubbish, you have messed up big time and I am going to be referring the matter to trading standards and the ASA, as the box you have advertised is not fit for purpose! You made all these claims and on the strength of that I paid out £315 for the 1tb box.



The only channel that works as advertised is BBC iplayer. ITV on demand and roll back still does not work properly, and you have not even bothered to reply to my further postings on the topic, where I have taken the time to try and help you with debugging where some of the issues are occurring, http://community.freesat.co.uk/t5/Ch...kend/m-​...



Add to this all the failed recordings, missing functionality like slow motion and x64, missing you tube and internet radio services that are advertised on the box and the rubbish applications that are there that humax can't be bothered to fix the bugs in that I have reported to them and the fact that I get 2 less channels than with the older box (the space and box office 365) the whole thing is a disaster.



I would like to see a personal apology from Emma Scott here, If she is prepared to apologise and explain what remedial measures are going to be taken, then maybe I will persevere with the box.



At the moment I feel like I have paid £300 to beta test your box for you.



And don't get me started on that competition for the Gadget show tickets which I won, only to find out that you only had tickets for Sunday (which I could not make), despite it being described as "the weekend".”

Originally Posted by grahamlthompson:
“Just because Humax chose to address them doesn't make them very significant. Picking up complaints from a few very familiar posters and repeating them as gospel without actually owning the kit is known as Trolling ”

Originally Posted by Gareth_Phillips:
“It's important to acknowledge the positives though;

The picture quality is stunning. Probably the best I've seen on any device, and significantly better than DVB-T. Both SD and HD.

The interface is good. It looks great, is functional, and relatively quick. The colour scheme is good, and the use of channel logos is totally unique and I love it.

The ability to play media from a DNLA server is very handy.

The catchup concept is good, but not yet complete.

The device is quiet and compact and stylish

In theory, DVB-S has massive potential, if only it could be realised. If some of the many HD channels (which akready gave SD FTA versions) would go FTA, freesat would blitz what DVB-T can technically offer.”

I know, and that's what is infuriating, they could not wait to come to market with a ready product. Would you enlighten me whether the issues in my previous post are true or not?
Happy Christmas everyone!
Gareth_Phillips
24-12-2012
I'm more frustrated by the experience of Reporting bugs than I am with any experiences as a result of using the device.

In honesty, the device pretty much does what it should. I think I've only ever had three failed recordings, and I record something every night generally, often multiple things.

What has left a sour taste in my mouth was noticing issues like the BBC iplayer buffering problem (fixed now) and the lack of iplayer HD content from backwards epg, then trying to report them. Nobody at humax or freesat via telephone appeared to even understand what I was trying to report, and the general experience in the freesat forums leaves me exasperated.

Bottom line, the unit works. I don't know why people are having failed recordings but I am not, 99.9% of the time.

The itv player is god awful though. It's a direct port if the version from the previous humax box, which is criminal. Youview get a much updated UI. BBC gave us a new iplayer so I don't know why the itv player is a mere port. I got a nonsense reply when I queried this in the forum.

Youview or freetime? Difficult. Youview has akready proven that it is evolving at a rate you would expect, freesat worries me greatly as I fear we are set for a static experience.

Assuming c4 and demand 5 launch soon, go freetime, even if only for picture quality.

DVB-S has potential for a load of HD, but DVB-T has the power of numbers, so maybe channel operators will favour that platform?
grahamlthompson
24-12-2012
Originally Posted by mihaid:
“Ok so these paragraphs interest me most. What if anything is not true in here. Please let me know.


Are you actually listening to yourself?

.”

In a situation here that makes zero sense,

One poster states that I support Humax whatever, despite posting criticism of another Humax box, another states a different viewpoint.

Not sure now which paragraphs you regard as true.

Here's the situation, the HDR-1000s isn't perfect by any means. No new pvr from any stable ever was.

Until the latest firmware release it performed it's primary function as a Freesat+ pvr 100%.

The new firmware introduced unexpected problems for some users none of which are in your list. Repassac and I and others have tried to locate where the problem lies., not sunk to making pointless remarks that do not help anyone.

I go back a long way, if you go back to the what is now normally regarded as the best pvr ever, the Topfield 5800 had much worse problems at launch,

If you can find and a new pvr that is 100% stable, no bugs at all I would love to know what it is. A pvr is a computer, my Windows 7 PC gets updates all the time, doesn't your PC ?

Out of here, more than prepared to help anyone, but second hand posts from people who don't have the kit jumping on the few others that clearly have an axe to grind just doesn't cut it.

For every post that slates the box there others that don't.
misar
25-12-2012
Originally Posted by grahamlthompson:
“Here's the situation, the HDR-1000s isn't perfect by any means. No new pvr from any stable ever was.

The new firmware introduced unexpected problems for some users none of which are in your list. Repassac and I and others have tried to locate where the problem lies., not sunk to making pointless remarks that do not help anyone.

I go back a long way, if you go back to the what is now normally regarded as the best pvr ever, the Topfield 5800 had much worse problems at launch,

If you can find and a new pvr that is 100% stable, no bugs at all I would love to know what it is. A pvr is a computer, my Windows 7 PC gets updates all the time, doesn't your PC ?”

A PVR incorporates digital processing hardware and software but so does every other digital TV and STB. The vast majority are stable at launch and do not require urgent bug fixes.

It is laudable when a manufacturer releases updates adding new functionality but unacceptable when they launch products which have not been fully finished or tested. Rushing out bug fixes which produce new problems does not inspire confidence in the product or the manufacturer.

As I have said elsewhere, I find it bizarre to defend Humax on the basis that their new products (and those from others such as Topfield) have always been like this.

Potential buyers read these forums to avoid making expensive mistakes or buying a product too soon. Defending the indefensible, as you do, because you were an early adopter is just as unhelpful as those who are determined to rubbish a product or manufacturer they dislike.
REPASSAC
25-12-2012
Originally Posted by misar:
“A PVR incorporates digital processing hardware and software but so does every other digital TV and STB. The vast majority are stable at launch and do not require urgent bug fixes.
..............”

The HDR-1000S does however use a new generation EPG. This the broadcasters have to correctly provide the correct data and signals to broadcasts, freesat then have to process it correctly. The situation for the two promised catch up services is even more complicated.

freesat must of signed off the software which (excepting the part under the Humax menu tree) was written to their specification.

We have seen that how the PVR is used does end in differing results. My guess is freesat and Humax would have been heavy users.

The items (that remain after the first software update) are trivial and to me, low priority, the first recording of the day problem being the one i would give priority.
fixerman
25-12-2012
As an serial early adopter I am very pleased with my 1000S but I am a bit miffed to discover that it failed to record the final of Young Apprentice. Still, I was able to go back in time and watch it on the iPlayer. Hopefully Humax will sort out the missing recordings in the new year, otherwise it will start to effect sales.

Merry Christmas and Happy New Year to all techies everywhere.
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