Hi all

Wondering if someone could help me with an issue I am having trying to contact a friend who is in Italy.

They have an Italian SIM (Telephonica Italia). When I try to call them (3 network) I usually get "this customer is not available, please try again later"

I assume this means phone off or no signal or worst case I have been blocked.

Recently when I ring I occasionally appear to get connected but instead of hearing the international ringing tone I hear the 'normal' ringtone.

Does this mean I am not actually connecting??

My friend has rung me from this phone so I know it worked at some point.

I have sent 2 texts but have not received a delivery report.

Am I connecting to the phone and if so why am I not getting an international ringtone?

Thanks for any help