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I-Tunes Query |
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#1 |
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Forum Member
Join Date: May 2009
Posts: 1,027
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I-Tunes Query
Hi, we are experiencing problems with i-tunes at the moment. We had to send our computer back for repair as the hard drive went. When we got it back and tried to log onto i-tunes, we encounted some problems. We typed in our apple ID and our password, but it always came up password was incorrect. When we changed it, i-tunes didn't recognise it. After struggling for ages with this, I gave up. I eventually found an email address for itunes and they explained that apple were not letting anybody change their password, for some legal reason. Still can't use itunes and am waiting for them to get back to me. The last comment was that "there seems to be some light at the end of the tunnel". Not their exact words - this is it translated into English.
Is anyone else having probelms with itunes, or are we just unlucky??? |
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#2 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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are you saying that itunes support replied to you in a language other then English?
if so then i doubt you were speaking to itunes support, as they use English in all communications. i suspect you've been speaking to a bogus company and i hope you haven't given them any personal details! you can easily reset your apple id password at https://iforgot.apple.com |
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#3 |
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Forum Member
Join Date: May 2004
Posts: 3,723
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I've logged in ok, but i'm having problems syncing podcasts lately. The podcasts are downloaded and show up in the Library, but fail to sync over.
Is there a general i-Tunes server problem? I wish Apple would spend less time on cameras and more time on i-Tunes, the database is crap and looks 'old hat'. |
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#4 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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Quote:
I've logged in ok, but i'm having problems syncing podcasts lately. The podcasts are downloaded and show up in the Library, but fail to sync over.
Is there a general i-Tunes server problem? if yes then it has nothing to do with itunes servers. |
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#5 |
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Forum Member
Join Date: May 2004
Posts: 3,723
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Quote:
you mean they don't sync from your local itunes library to your mobile device?
if yes then it has nothing to do with itunes servers. |
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#6 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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Quote:
I can't figure out why it's doing it. The i-Pod is connected and shows up in the left pane.
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#7 |
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Forum Member
Join Date: May 2004
Posts: 3,723
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Yeah, thought it might be connected to the OPs problem in a way. General problems.
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#8 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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Quote:
Yeah, thought it might be connected to the OPs problem in a way. General problems.
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#9 |
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Forum Member
Join Date: May 2009
Posts: 1,027
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Quote:
are you saying that itunes support replied to you in a language other then English?
if so then i doubt you were speaking to itunes support, as they use English in all communications. i suspect you've been speaking to a bogus company and i hope you haven't given them any personal details! you can easily reset your apple id password at https://iforgot.apple.com
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#10 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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Quote:
Not gave them personal details but all e-mails from them come from the USA ,tried re-setting etc but keeps coming up "invalid password" try again!
![]() this does not sound right at all in terms of itunes support. have you tried using the iforgot website? that lets you reset the password. have you made sure you are using the correct appleid/username? (in both the iforgot site and itunes client). |
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#11 |
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Forum Member
Join Date: May 2009
Posts: 1,027
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Quote:
you say though that the email wasn't written in english?
this does not sound right at all in terms of itunes support. have you tried using the iforgot website? that lets you reset the password. have you made sure you are using the correct appleid/username? (in both the iforgot site and itunes client). getting nowwhere fast
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#12 |
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Forum Member
Join Date: Dec 2001
Location: West London
Posts: 24,308
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Quote:
Have tried iforgot website but it won't let me reset and have put in correct username etc, the e-mail was in English the wording they used more or less meant there was light at the end of the tunnel and they would be in touch with a solution
getting nowwhere fast ![]() I had to do this a couple of years ago after losing a password and it resulted in a long phone call to Apple UK, clearly the customer support guy was working to a script but he did resolve the problem over the phone. |
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#13 |
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Forum Member
Join Date: Jan 2008
Location: shoreham-by-sea
Posts: 826
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Quote:
I've logged in ok, but i'm having problems syncing podcasts lately. The podcasts are downloaded and show up in the Library, but fail to sync over.
Is there a general i-Tunes server problem? I wish Apple would spend less time on cameras and more time on i-Tunes, the database is crap and looks 'old hat'. |
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#14 |
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Forum Member
Join Date: Jun 2007
Location: Cambridge
Posts: 13,064
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Quote:
Sorry to all i-Tunes fans, I think -Tunes is a buggy and unfriendly program that needs serious attention from Apple.
It is finally getting an overhaul in October, though... |
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