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Giffgaff prices are going UP
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Chris_Jones
10-09-2012
Its been announced that all the goofybags which i call them as they are indeed goofy to me are going up in price. No longer will the unlimited internet will be available on the £10 bag but a suggestion that it will be 750mb. A forum vote is taking place on it all at this moment.

If you want unlimited you need to pay more for it. Didn't they get mentioned about its ten pound bag with the asa a few months back over it all and now decided to shove up its prices?

3 mobile to me seems even more attractive for unlimited data. Just pay two pound a month more and you get truly unlimited data, a call centre that you can call, no countless issues adding goofybags on to your account or topping up on that terrible payment system. And when things go wrong support all be it based in india at least you can call and put issues into the swing of things than wait days after days waiting for the rubbish tech support.

Ovivo mobile has reduced its free element with them too. Giving less each month in its allowances.

I'm not a big supporter of 3 but surley now there all you can eat data package can't be beaten. On the phone to them now.
Thine Wonk
10-09-2012
They had a vote last time before they put the call and text prices up. I thought they were meant to be cheaper because they didn't have to pay for expensive ad campaigns, expensive shops large numbers of staff / support phone lines.

They aren't the cheapest per minute provider for calls and texts, there are several others that are a couple of pence per minute cheaper and it sounds like soon their data packages won't be any cheaper than those offering proper customer support, who have shops and staff on hand to call and better 3G!
Gormond
10-09-2012
If they remove unlimited Internet I will ask for my PAC that very day and move to Three.

My main reason for going with GG is that I use streaming radio and audio services so I need over 1GB to last me the month, preferably unlimited.
whoever,hey
10-09-2012
Originally Posted by Gormond:
“If they remove unlimited Internet I will ask for my PAC that very day and move to Three.

My main reason for going with GG is that I use streaming radio and audio services so I need over 1GB to last me the month, preferably unlimited.”

I think i use up my 2GB on just stitcher radio! (on Three).
TheBilly
10-09-2012
They must be daft. Unlimited data for £10 is the only reason people use them.
jimmy7bellies
10-09-2012
Originally Posted by TheBilly:
“They must be daft. Unlimited data for £10 is the only reason people use them.”

Obviously not sustainable then, something had to give. They will probably go bust eventually but at least they tried.
Thine Wonk
10-09-2012
Originally Posted by jimmy7bellies:
“Obviously not sustainable then, something had to give. They will probably go bust eventually but at least they tried.”

Well they won't go bust as they aren't an independent company, they are owned by a giant telecoms company that owns O2 and 1/2 of Tesco Mobile, not to mention many networks across the world, but if they stop making money or it harms the O2 network too much with heavy users then they will obviously change it, raise prices or end the project.
psionic
10-09-2012
Originally Posted by Thine Wonk:
“They had a vote last time before they put the call and text prices up. I thought they were meant to be cheaper because they didn't have to pay for expensive ad campaigns, expensive shops large numbers of staff / support phone lines.

They aren't the cheapest per minute provider for calls and texts, there are several others that are a couple of pence per minute cheaper and it sounds like soon their data packages won't be any cheaper than those offering proper customer support, who have shops and staff on hand to call and better 3G!”

Well they have been advertising in recent months to some extent. They've been sponsoring the Big Bang Theory and Rude Tube. Not sure how much that cost them.
tghe-retford
10-09-2012
Complete madness.

To go from £10 to £13 (for one option) when the competition has gone down from £15 to £12 a month is commercial suicide. If that option is enacted, expect a mass exodus of people to 3.

If they go for the options to reduce the £10 goodybag to 750mb, expect a mass exodus of people to 3.

They seem to have completely disregarded 3's latest price cut as has been mentioned on this thread.

Of course, if their suggestion that less than £13 for unlimited Internet is unsustainable, shouldn't that raise questions about 3's recent price cut and sustainability?
Gary_Levine
11-09-2012
The only reason I joined Giff Gaff was because of the Unlimited offering at just £10 per month. I would certainly leave Giff Gaff if they increase their prices.

I am so glad I got rid of my Iphone4s anyway as I no longer require the need to purchase a goody bag - I am now using a normal mobile phone without the internet.
jimmy7bellies
11-09-2012
Originally Posted by Gary_Levine:
“The only reason I joined Giff Gaff was because of the Unlimited offering at just £10 per month. I would certainly leave Giff Gaff if they increase their prices.

I am so glad I got rid of my Iphone4s anyway as I no longer require the need to purchase a goody bag - I am now using a normal mobile phone without the internet.”

You martyr.
wavejockglw
11-09-2012
Not good news at all but its not just GiffGaff who have been stepping back from unlimited Internet offerings. Talk Mobile also removed the option from their SIM only deals recently.

I suspect the decision to remove the offer was not taken lightly by any of the operators but they must have a very good reason for doing so. Perhaps quality of service for the majority of customers is taking priority over the few who are attracted to use mobile as an alternative to fixed line services with much greater capacity.
moox
11-09-2012
So has the "independent" giffgaff been given orders by their parents and network owner to cut out the unlimited data?

Best laugh I've had all day.

Personally I worry about 3 now - can their network take a mass exodus of Giffgaff users who have come to realise that the network is a sham?
wavejockglw
11-09-2012
Knowing that bandwidth is a finite commodity it comes as no surprise that networks with 20+ million users have to be realistic about what they can offer to attract customers without affecting their existing users.

This dilemma will affect more than GiffGaff/O2 as data consumption increases.
c4rv
11-09-2012
I don't expect 3 prices or policies to remain the same for much longer either
tghe-retford
11-09-2012
Originally Posted by wavejockglw:
“Knowing that bandwidth is a finite commodity it comes as no surprise that networks with 20+ million users have to be realistic about what they can offer to attract customers without affecting their existing users.

This dilemma will affect more than GiffGaff/O2 as data consumption increases.”

That would effectively mean the likes of the BBC, BSkyB, Lovefilm, Netflix, Google, Tunein, et al all ending 3G/4G streaming and going back or going to Wi-Fi only. A grossly retrograde step backward.

There needs to be a wide debate on ever increasing data needs, greater signal coverage and developing technology whilst maintaining affordability for consumers, particuarly at a time of spending restraint. Caps, increasing costs and restrictions will just hamper progress or worse, have us going backwards.
wavejockglw
11-09-2012
Originally Posted by tghe-retford:
“That would effectively mean the likes of the BBC, BSkyB, Lovefilm, Netflix, Google, Tunein, et al all ending 3G/4G streaming and going back or going to Wi-Fi only. A grossly retrograde step backward.

There needs to be a wide debate on ever increasing data needs, greater signal coverage and developing technology whilst maintaining affordability for consumers, particuarly at a time of spending restraint. Caps, increasing costs and restrictions will just hamper progress or worse, have us going backwards.”

I totally agree. It's not Love Film, Netflix, BBC and Sky that have the problem it's the networks. 3G even with HSPA+ was never designed to cope with massive amounts of video streaming to smartphones let alone use of the service to replace fixed line broadband. The answer looks to be LTE but that will take some time to arrive and until it does netowoks have to apportion bandwidth availabilty responsibly to ensure all customers get a decent user experience from the expensive smartphones that they are paying high monthly fees for., None of the networks have greatly more bandwidth than others and their coverage in major centres of population is now broadly similar so as more customers demand more data it will become ever more important from a customer satisfaction perspective to ensure equitable access to mobile Internet services.

It may become necessary to price video streaming outwith normal data packages if the uptake presents capacity issues that affect the majority using smartphones for Facebook browsing etc.
Gormond
11-09-2012
Originally Posted by moox:
“So has the "independent" giffgaff been given orders by their parents and network owner to cut out the unlimited data?

Best laugh I've had all day.

Personally I worry about 3 now - can their network take a mass exodus of Giffgaff users who have come to realise that the network is a sham?”

How is it a "sham"? I have been using giffgaff for a while and the Internet has been great for me along with 250 mins fr only a tenner a month with no contract so I'm free to leave whenever.
pingu01
11-09-2012
Originally Posted by Chris_Jones:
“Its been announced that all the goofybags which i call them as they are indeed goofy to me are going up in price. No longer will the unlimited internet will be available on the £10 bag but a suggestion that it will be 750mb. A forum vote is taking place on it all at this moment.
”

Link please?
tealady
11-09-2012
Originally Posted by pingu01:
“Link please?”

http://forums.digitalspy.co.uk/showp...0&postcount=53
Or you could just check the GG site yourself!
pingu01
11-09-2012
Originally Posted by tealady:
“http://forums.digitalspy.co.uk/showp...0&postcount=53
Or you could just check the GG site yourself!”

Thanks - I did and couldn't find it.
c4rv
11-09-2012
Originally Posted by tghe-retford:
“That would effectively mean the likes of the BBC, BSkyB, Lovefilm, Netflix, Google, Tunein, et al all ending 3G/4G streaming and going back or going to Wi-Fi only. A grossly retrograde step backward.

There needs to be a wide debate on ever increasing data needs, greater signal coverage and developing technology whilst maintaining affordability for consumers, particuarly at a time of spending restraint. Caps, increasing costs and restrictions will just hamper progress or worse, have us going backwards.”

its not down to the content providers to determine delivery method, that is down to carriers.

As for debates, people gloss over net neutrality but that is where we are heading, the big content providers will make sure their content get priorities over other internet traffic.

With 4G, capacity will eventually catch up with demand as the carriers invest but it will be a long time before that happens.
Chris_Jones
11-09-2012
Its was bound to happen though. Suck your customers to joining the network and remove the biggest offer they advertised. Just many will leave now. No way is anyone going to put up with the issues at that network, not able to top up, not able to buy a goofybag, because there systems are lousy then have restrictions on the new unlimited 13 quid offer for the web not being unlimited but restricted how you use it. Then top it off no call centres no retail outlets and the tech issues taking far too long all for £13 a month. When you can get cheaper with call centres cheaper with the function to buy add ons instantly with the likes of 3, talkmobile and vectone mobile. Maybe its the start of big things to come at o2. They swallowed up genie mobile they might be looking at getting gg back into tariffs similar that o2 offer. Whom really knows whats going on?

If its was unsubstainable then why the heavy advertisements, why the big recruitment drive. Sounds like too many have joined and o2 no longer will tolerate the data thats being used.

Also the people whom flog the network now will have really a hard battle to make people move when there are plenty of better and cheaper offers around. They said at one point when the shoved up there PAYG prices that they would never touch the goofybags but now it seems they are going back on that decision.
neil79
11-09-2012
The proposed £10 Goodybag with a revised data allowance of 750mb pm will be fine for me 10 months of the year and when I am away I will probably switch my "bag" to a unlimited one. A switch to 3UK is not a option for me as their coverage is dire in North Staffordshire with no signal in my road.

Even if I needed unlimited every month I would stay with GG as with payback it's not costing me a penny anyway

I am quite happy for all the tethering customers to move to 3UK or pay for a Home BB deal
Thine Wonk
11-09-2012
Originally Posted by moox:
“So has the "independent" giffgaff been given orders by their parents and network owner to cut out the unlimited data?

Best laugh I've had all day.

Personally I worry about 3 now - can their network take a mass exodus of Giffgaff users who have come to realise that the network is a sham?”

Giffgaff only has around 200,000 customers, 3 has 8 million and is growing at a rate of 1 million customers a year, the 2nd fastest growing network in Europe, so even if every gg customer moved it wouldn't make any difference!

The average 3 user uses 1.1 GB of data a month on gg 80% of their customers use less than 750MB.
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