White Comtrend Powerline adapter woes

red_g00ner · 11-09-2012, 14:52

A friend has BT Vision, which was installed with a pair of powerline adapters.

Both powerline adapters seem to have died. BT Vision is not used much so they could have been broken for a while.

I have tried holding the Config/Reset button in for 10 secs on both adapters to do a factory reset, but all l get is a Red Status light on each one.

The ethernet light on each powerline adapter does not light up when plugged into the router on either adapter.

Any other ideas?

stewM · 11-09-2012, 15:42

Hi, follow this link to the BT http://http://bt.custhelp.com/app/an.../348,1155,2802 web help pages. There are serveral versions of adapters.

electron · 12-09-2012, 01:27

Ring BT Vision Help Line.
My adapters failed, rang Help Line, and adaptors replaced with no problems.

daniel99 · 12-09-2012, 12:30

ring BT on 150

red_g00ner · 12-09-2012, 13:07

Thanks for all the help.

@stewM, I had already looked at those docs on the BT website, was just wandering it there were any other tips.

Have rung BT and new set of adapters should be with me tomorrow.

11-09-2012, 14:52	#1
red_g00ner Forum Member Join Date: Apr 2003 Location: UK Posts: 790	White Comtrend Powerline adapter woes A friend has BT Vision, which was installed with a pair of powerline adapters. Both powerline adapters seem to have died. BT Vision is not used much so they could have been broken for a while. I have tried holding the Config/Reset button in for 10 secs on both adapters to do a factory reset, but all l get is a Red Status light on each one. The ethernet light on each powerline adapter does not light up when plugged into the router on either adapter. Any other ideas?

11-09-2012, 15:42	#2
stewM Forum Member Join Date: Jan 2011 Location: Saddleworth Posts: 288	Hi, follow this link to the BT http://http://bt.custhelp.com/app/an.../348,1155,2802 web help pages. There are serveral versions of adapters.

12-09-2012, 01:27	#3
electron Forum Member Join Date: Oct 2002 Location: Red Rose County Posts: 751	Ring BT Vision Help Line. My adapters failed, rang Help Line, and adaptors replaced with no problems.

12-09-2012, 12:30	#4
daniel99 Forum Member Join Date: Oct 2000 Location: Doncaster South Yorkshire Posts: 11,831	ring BT on 150

12-09-2012, 13:07	#5
red_g00ner Forum Member Join Date: Apr 2003 Location: UK Posts: 790	Thanks for all the help. @stewM, I had already looked at those docs on the BT website, was just wandering it there were any other tips. Have rung BT and new set of adapters should be with me tomorrow.

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White Comtrend Powerline adapter woes