Hi.

I have just had to change my contract with Orange and am now on a Sim-only for £10.50 a month. I have asked for the voicemail to be taken off as I was being charged to retrieve them even though I had 600 inclusive mins a month and only used just over 100.

Anyway, since I swapped on Wednesday, I've found I can't receive text messages. I get the notification but then can't open the message. I have tried the SIM in another phone and can see the message on that.

When I rang Orange they said I'd have to perform a Master Reset. I would lose all my contacts, photos and music on my phone as need to learn how to back it up properly. Not sure how to do it and it seems a real hassle.

I can't help thinking this sounds like a sledgehammer to crack a nut so was wondering if anyone out there has some troubleshooting tips (eg pills for angina rather than a heart transplant!) to avoid having to do a Master Reset.

Many thanks.

Not sure I can help but I also haven't received texts since Wednesday evening at around 6pm on my T-mobile Orange PAYG phone, My texts don't seem to have been received either,

I assume this isn't a wider problem because there's no service issues being reported but I'm at a bit of a loss to know what's going on with it!