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Do Sky have to replace a faulty SkyHD box?


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Old 16-09-2012, 11:57
Jon79
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My Skybox has always had a high pitched whine to it when it boots up and records but now i'm getting many "broadcast interrupted" messages only when i record programmes (showing as PART REC under my planner) I'm pretty sure the hard disk is on it's last legs and probably has many bad sectors in it.

What's the best way to get a new sky box without having to give Sky more money other than threatening to leave?
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Old 16-09-2012, 12:08
Jeff_Edwards
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Try ring them and ask, it's not a threat to leave if your sky box stops working and you can't/won't pay for new one or repair, they will loose your subscription. Always worth just being honest and polite and just asking
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Old 16-09-2012, 12:11
chenks
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My Skybox has always had a high pitched whine to it when it boots up and records but now i'm getting many "broadcast interrupted" messages only when i record programmes (showing as PART REC under my planner) I'm pretty sure the hard disk is on it's last legs and probably has many bad sectors in it.

What's the best way to get a new sky box without having to give Sky more money other than threatening to leave?
remember that the box belongs to you, so if it fails (assuming it's out of warranty) then it's your responsibility.

however, if you don't have a working box then there is no point paying subs.

a flat fee of 65 for a service call will repair any fault, and that includes replacing the box.
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Old 16-09-2012, 12:18
swills
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My Skybox has always had a high pitched whine to it when it boots up and records but now i'm getting many "broadcast interrupted" messages only when i record programmes (showing as PART REC under my planner) I'm pretty sure the hard disk is on it's last legs and probably has many bad sectors in it.

What's the best way to get a new sky box without having to give Sky more money other than threatening to leave?

Not sure why they should? Do Panasonic give you a new DVD recorder if your's gives up the ghost? Do Humax give you another Freesat box if yours packs in?

BUT you can ask nicely, and they may see you OK, you may have sign up for another year, but that would be no problem I would have thought, or pay the 65 call out, and get a refurb
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Old 16-09-2012, 12:37
Clatter
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Not sure why they should? Do Panasonic give you a new DVD recorder if your's gives up the ghost? Do Humax give you another Freesat box if yours packs in?

BUT you can ask nicely, and they may see you OK, you may have sign up for another year, but that would be no problem I would have thought, or pay the 65 call out, and get a refurb
The difference is that you don't pay an ongoing subscription fee for your DVD player etc. Whilst there is no "should" about it it's often better value for Sky to give a free call out rather than lose a customer.
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Old 16-09-2012, 12:45
chenks
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The difference is that you don't pay an ongoing subscription fee for your DVD player etc. Whilst there is no "should" about it it's often better value for Sky to give a free call out rather than lose a customer.
whilst i agree, the subscription fee pays for the channels, not the box. the box belongs to you.
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Old 16-09-2012, 12:59
Deacon1972
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My Skybox has always had a high pitched whine to it when it boots up and records but now i'm getting many "broadcast interrupted" messages only when i record programmes (showing as PART REC under my planner) I'm pretty sure the hard disk is on it's last legs and probably has many bad sectors in it.

What's the best way to get a new sky box without having to give Sky more money other than threatening to leave?
If it's one of the original Thomson boxes you should be able to get a free replacement, if it is not, you may or may not be able to get a free call out, which ever is the case, if it's out of warranty then it is your responsibility. If you can't get a free call out and the 65 is an issue, you could pick up a second hand box off Ebay, prices normally start around 25.
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Old 16-09-2012, 13:07
Nigel Goodwin
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If it's one of the original Thomson boxes you should be able to get a free replacement, if it is not, you may or may not be able to get a free call out, which ever is the case, if it's out of warranty then it is your responsibility. If you can't get a free call out and the 65 is an issue, you could pick up a second hand box off Ebay, prices normally start around 25.
Or buy one at Cash Converters - the new small Amstrad ones go for about 29.95
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Old 16-09-2012, 13:09
R410
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whilst i agree, the subscription fee pays for the channels, not the box. the box belongs to you.
You are still paying them money. If this happened to me, I would tell them that they would not be receiving another penny from me unless I got it fixed for free.
Sky get enough of your money each month.
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Old 16-09-2012, 13:13
chenks
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You are still paying them money. If this happened to me, I would tell them that they would not be receiving another penny from me unless I got it fixed for free.
Sky get enough of your money each month.
of course, you would be free to cancel your subscription at any point after your initial 12 month period.

however, if you go in with that attitude from the start then you're cancellation would most likely be accepted.

look at it this way though, if your mobile phone broke (out of warranty) would you expect your carrier to give you a replacement free of charge? afterall, your argument is that because you pay then a sub every month they should keep you in a working phone for free.
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Old 16-09-2012, 14:36
aerofly2
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look at it this way though, if your mobile phone broke (out of warranty) would you expect your carrier to give you a replacement free of charge? afterall, your argument is that because you pay then a sub every month they should keep you in a working phone for free.
Apple did exactly that when my iphone4 failed out of warranty
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Old 16-09-2012, 14:43
chenks
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Apple did exactly that when my iphone4 failed out of warranty
that wasn't your carrier that replaced it though, and apple would have done that as a good will gesture, they were under no obligation to do so, and i would guess if you went in with an attitude of some sort of entitlement and demanding a replacement then you would have had a totally different outcome.

some people demand things, and that's not the way to go about it.
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Old 16-09-2012, 15:03
R410
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of course, you would be free to cancel your subscription at any point after your initial 12 month period.

however, if you go in with that attitude from the start then you're cancellation would most likely be accepted.

look at it this way though, if your mobile phone broke (out of warranty) would you expect your carrier to give you a replacement free of charge? afterall, your argument is that because you pay then a sub every month they should keep you in a working phone for free.
You cannot compare a TV decoder to a mobile phone.

With Sky you need a specific Sky decoder to be able to use their services, but you can use any mobile handset, regardless of make and model of handset.
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Old 16-09-2012, 15:06
chenks
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You cannot compare a TV decoder to a mobile phone.

With Sky you need a specific Sky decoder to be able to use their services, but you can use any mobile handset, regardless of make and model of handset.
tell that to the people using non-sky equipment then!
also, i'd like to see you try using a handset locked to, for example, O2 on a T-mobile network.

the bottom line is that the box belongs to you, thus if it fails (out of warranty) it is your responsibility.

if you go in with the right attitude then usually sky will offer a free repair, but if you go in with the wrong attitude (one that is of entitlement) then don't expect to get anywhere.
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Old 16-09-2012, 15:10
swills
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The difference is that you don't pay an ongoing subscription fee for your DVD player etc. Whilst there is no "should" about it it's often better value for Sky to give a free call out rather than lose a customer.
You pay for the channels not the hardware to get it on. I need a TV to watch Sky1, but Sky won't give me a new TV to carry on wtaching when mine packs up
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Old 16-09-2012, 15:11
swills
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You are still paying them money. If this happened to me, I would tell them that they would not be receiving another penny from me unless I got it fixed for free.
Sky get enough of your money each month.
On what grounds do they 'owe you' ??
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Old 16-09-2012, 15:16
swills
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You cannot compare a TV decoder to a mobile phone.

With Sky you need a specific Sky decoder to be able to use their services, but you can use any mobile handset, regardless of make and model of handset.
Not always, if you get a mobile from VF or 3 or anyone, 9 times out of 10 they are locked to that company, you can of course get them unlocked, but that invalidates the warranty anyway, when my HTC was broken (dropped) I was 6 months into a 12 month contract, I started asking 'nicely' what they could do, but the answer was 'tough' went through all the departments I could think of, but VF were not having a bar of it, so end of contract went somewhere elses, were they bothered? No. My Son had similar with 02, lost his phone, they could not goive two hoots, he is now with 3 but none of the phones would work with any other provider unless 'tampered with'

Buy a pay as you go, have trouble with the coverage of Company A, can you use a sim from Company 'C'? No.
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Old 16-09-2012, 15:19
aerofly2
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You pay for the channels not the hardware to get it on. I need a TV to watch Sky1, but Sky won't give me a new TV to carry on wtaching when mine packs up
And why would they? You didn't buy your TV from Sky, but you did buy your box from them! Surely it all boils down to being fit for purpose (taking fair wear and tear into account), and you speaking nicely to Sky.
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Old 16-09-2012, 15:52
Clatter
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whilst i agree, the subscription fee pays for the channels, not the box. the box belongs to you.
Of course it does, but it's normally supplied by Sky and without it you cannot get their channels, in which case they won't be getting the subscription fee.
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Old 16-09-2012, 15:53
chenks
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Of course it does, but it's normally supplied by Sky and without it you cannot get their channels, in which case they won't be getting the subscription fee.
without a sky card you couldn't view the channels.
you don't need to use a "sky" box though, as many don't.
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Old 16-09-2012, 15:56
Clatter
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You pay for the channels not the hardware to get it on. I need a TV to watch Sky1, but Sky won't give me a new TV to carry on wtaching when mine packs up
Do some people deliberately try to mis-interpret what is being said just for the sake of an argument?
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Old 16-09-2012, 15:57
Clatter
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without a sky card you couldn't view the channels.
you don't need to use a "sky" box though, as many don't.
But the vast majority do, and the particular person asking the question does, so why not talk about that rather than some hypothetical circumstance.
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Old 16-09-2012, 16:00
Nigel Goodwin
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without a sky card you couldn't view the channels.
you don't need to use a "sky" box though, as many don't.
I think it rather depends on your definition of 'many'? - assuming you mean an incredibly small percentage (probably a tiny fraction of 1%) then it might meet your definition.

Personally, and I would have thought generally, I would consider the number of people using non-sky boxes as completely insignificant.

But as for the original thread title - the answer is quite simply NO!

If you ring up and cancel though, they will ask why - if you then say because your box is faulty and you can't afford another one, then it's quite possible that they will offer a free service call and a replacement box. But if they don't, then go ahead and cancel - you may receive a 'come back' offer over the next few weeks.
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Old 16-09-2012, 16:01
chenks
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I think it rather depends on your definition of 'many'? - assuming you mean an incredibly small percentage (probably a tiny fraction of 1%) then it might meet your definition..
i'm using the geordielady meaning of "many"

the debate had been going back and forth after the original response of "no", but most likely with the correct attitude a positive outcome could be had.

but various people like to feel a sense of entitlement that everything must come free to them.
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Old 16-09-2012, 19:58
Marti S
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Getting back to the original problem, have you tried doing a system reset, that should reformat the HDD and might just fix the problem.
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