Originally Posted by premixxed:
“Just got off support at Google, my Nexus 7 had no response, nothing.
I must say I was pessimistic, the tablet was dead.
All I can say is that the support was brilliant & the tablet is now working.
Don't know if you know but if your Nexus bricks, pressing both volume buttons and the start button at once forces a start.
I was at a loss, the tech support were so helpful & willing to send me a new Nexus if all failed.
I know I'm gushing but it's the first time I have encountered American customer service.
My Nexus is now marked & if I get any more problems a new one will be dispatched.
10/10”
Originally Posted by njp:
“Does that do a hard reset (i.e you lose data), or do you get to choose?
The most I've had to do (on a couple of occasions) was hold the power button down for what seems like rather a long time but is probably about 20 seconds. I discovered this for myself (after initially thinking the tablet had died), though I have since noticed that this is documented in the Nexus quick start guide (though they say "for at least 10 seconds").
Did you try that first?”
Hi, njp...
"Does that do a hard reset (i.e you lose data)..."
No... not generally (only if you unlock the BOOTLOADER, which requires hooking up your tab to a PC, and also requires the Android SDK)...
Both volume keys and power button, ALL pressed simultaneously with the Nexus shutdown, BOOTS the tablet into FASTBOOT mode by running the BOOTLOADER.
Having done this, you get a series of menu options, navigable via the UP and DOWN volume keys & selectable via the POWERBUTTON.
Those option are: START>RESTART BOOTLOADER>RECOVERY MODE>POWER OFF.
Running the Nexus 7 in FASTBOOT mode is normally done for things like UNLOCKING THE BOOTLOADER (required to gain ROOT), flashing custom ROMS and/or RECOVERIES...
But also, as premixxed has discovered, it's a good way of making sure you still have a usable tablet. And with the first option being START, just pressing the power button will start (ie., boot) your device normally.
As long as the BOOTLOADER is still available, there's always a way in.
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But as you say, njp... most of the time, if you have problems, a LONG PRESS on the power button (6 -10 seconds), will force powerdown the Nexus... and should boot normally thereafter.
Rgrds,
SebJ.