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Distance selling regulations |
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#1 |
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Forum Member
Join Date: Aug 2006
Posts: 141
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Distance selling regulations
Putting my interest in the Playbook to one side for a moment, (not completely though), I called Argos to enquire about a tablet. I wanted to know if it had been upgraded to Android 4 and they did not know. I also have not seen the tablet in operation, its display or performance, so I asked if I could turn it on when it arrived at home and send it back: a, if there wasn't an android 4 upgrade and b, if i didn't like it. The DSR regs allow 7 days I think to send goods back if ordered over the internet. She understood what I said, but told me it would not be then fit for resale and no I could not send it back. I can understand both points of view, but I told her, I have to trust your description completely when I order, so I am virtually ordering blind. Has anyone, got any ideas?
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#2 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
Putting my interest in the Playbook to one side for a moment, (not completely though), I called Argos to enquire about a tablet. I wanted to know if it had been upgraded to Android 4 and they did not know. I also have not seen the tablet in operation, its display or performance, so I asked if I could turn it on when it arrived at home and send it back: a, if there wasn't an android 4 upgrade and b, if i didn't like it. The DSR regs allow 7 days I think to send goods back if ordered over the internet. She understood what I said, but told me it would not be then fit for resale and no I could not send it back. I can understand both points of view, but I told her, I have to trust your description completely when I order, so I am virtually ordering blind. Has anyone, got any ideas?
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#3 |
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Forum Member
Join Date: Mar 2010
Location: Western Scotland
Posts: 13,586
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They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.
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#4 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.
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#5 |
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Forum Member
Join Date: Aug 2010
Location: Essex
Posts: 16,218
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Quote:
They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.
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#6 |
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Forum Member
Join Date: Aug 2006
Posts: 141
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I agree, and I tried to explain that all the trust was on my side never having seen the product. She said no,they would not accept a refund if I had tried it. But I cannot see it unless I try it. Even on their web site, they say that DSR is not applicable if you change the item, IE use it
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#7 |
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Forum Member
Join Date: Aug 2006
Posts: 141
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I agree, but their web site says that DSR does not apply if you try these types of products
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#8 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
I agree, but their web site says that DSR does not apply if you try these types of products
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#9 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Quote:
I agree, but their web site says that DSR does not apply if you try these types of products
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#10 |
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Forum Member
Join Date: Aug 2006
Posts: 141
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This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
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#11 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Quote:
This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
In the case of software the rule probably exists due to activation and serial numbers or shrink wrapped packages. |
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#12 |
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Forum Member
Join Date: Mar 2006
Posts: 772
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DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .
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#13 |
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Forum Member
Join Date: Mar 2010
Location: Western Scotland
Posts: 13,586
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Quote:
DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .
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#14 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .
DSR is there to allow you to check out an item as you could in a shop – I suggest you look into this more so you know for the future |
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#15 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
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#16 |
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Forum Member
Join Date: Aug 2010
Location: Essex
Posts: 16,218
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Quote:
This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
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