Although I am not looking to purchase a tablet, so cannot comment on this item, I have to come in to bat for QVC. The customer service is brilliant; if you ever have a problem, QVC will do it's utmost to resolve it. More importantly, when one makes a purchase from QVC it is with the confidence that it can be returned within 30 days for a replacement/refund if you don't want to keep it and also if there is a problem within the first twelve months it can be returned for either a replacement or a refund. I do find QVC prices are excellent, but it is the fact that I know any problem will be satisfactorily dealt with that causes me to continually shop with the channel. I am very good with money and so if I felt I was being ripped off or paying exorbitant prices, I wouldn't shop with QVC. I've had nothing but positive experiences. I'm sure others could say differently but I am speaking from my personal knowledge.