I contacted Nokia by phone and they say Nokia phones are covered by a 24 month warranty. Here's the problem, my phone is kaput and just outside that period and I would have to visit one of the Nokia repair centres which are too far away by public transport.

I did find an official looking website that says that Nokia phones are covered by a 25 month guarantee. They are based in Bristol. http://www.nokiawarranty.co.uk/send-us-your-phone.html Nokia HQ may or may not come back to me to let me know if this is a recognised repair outfit.

If they are genuine I can post my phone to them for a free repair! They look a bit dodgy to me as you can't get through on the phone (is this odd though nowadays?). I have established the phone is faulty by diagnostics and the SIM works in another phone. Advice please.

There is a list of Nokia approved centres on the Nokia site I believe. You can also send it directly to Nokia.

Nokia will only allow you to send the phone directly if it is within 24 months of purchase, otherwise it's visit only. However I will check their site for approved list.Thanks.

I am unable to find a list of approved repair centres on the Nokia website. The website is not user friendly.

http://www.nokia.com/gb-en/store-finder/ select care location.

Thanks flagpole. I have now found the Bristol address on the Nokia website, so seems genuine enough.