Contacted EA support to once again see if they could help. Live chat this time.

Was advised to contact Apple for a refund on the game??!

'Support' don't even know the game is free never mind how to help resolve issues surrounding it.

He couldn't roll the game back to an earlier time when it actually worked.

I had to wait 50 minutes for this. 15 to get connected to chat and 35 actually chatting including 15 minutes on hold whilst he looked for my account. And ten with him asking me for the 'game code' but not being able to actually tell me what the 'game code' was. Only to turn out to be the receipt number that 'I paid' for the free game. Despite me having told him earlier it was free.

Utter shambles!

I've never had great results from my chats with them either.

I have never used live chat before. Always emailed. So thought I'd give it a go.

Never again.

Every reply took at least 2-3 minutes and even then it was simple replies like 'okay'.

As soon as I went on I told him I'd done all the trouble shooting etc and could he please just roll my game back to when it was working.

50 minutes later he tells me he can't roll games back. Why not just say that when I asked? Save everyone's involved wasting time.

I'm wondering something: was the ability to drop off 10 presents in our "neighbours" the EA gift to us tappers for Christmas? (We don't appear to have received anything else.)

I had my fingers crossed for a wee Christmas bonus but if that's what it is I'm a little disappointed!!!!

My story missions seem to be a good 8-9 levels behind. They won't seem to trigger. Unless it's because I haven't bothered building Krusty Land.

I'm quite enjoying this Christmas event, I much prefer this to the wheel from a couple of years ago!

I've also just got Maggie!

How did you get Maggie?

At the end of the quest line where Mo, Krusty, CBG & Cletus all destroy each others' buildings, there's a short video and there's Maggie!

I just got Maggie today as well, the way she gets around the town is amazing!

I was just coming to say that. I love it

Finding it hard to accumulate misletoe in this act. I send every available character on jobs that earn it, i gain it in rent and im in 2-3 times a day to tap merrymakers and im getting nowhere. Events are requiring a lot more attention these days. Would like the buildings but not too interested in a skin.

I have quite enjoyed this event as it hasn't been too involved for over the busy Christmas period. I'm about 300 mistletoe away form getting the Comic Book Guy skin so should get that with ease.

Act 3 will be interesting to see what happens as that starts in 3 days but it also says the event ends in 3 days.

So I started to build Krusty Land and they activated the quest series that wouldn't trigger from 5-6 levels back.

I saw that too. I guess the 3rd act is maybe a separate event for the New Year and won't be a part of the overall Christmas event we've had.

Act 3 is here! Love the bears, wish you could buy one. Would love one wandering around my town.

I love them! I'm really hoping they let us buy one once the event ends. It has happened before so I don't see why they wouldn't do it again... For donuts of course

I also love that they've got the babysitter.. And the slide factory is pretty cool too.

Yes I love the babysitter one of my favourite episodes! don't know if to buy her though.

Anyone else having problems getting Maggie. When she was triggered by Marge my game would crash and since the 2nd act ended i tried to get her through placing the building but same thing is happening. Screen fades to black then crashes......

I had to get her just because it's one of my favourite episodes, I couldn't resist it! The building is a bit smaller then I thought but so far I'm loving her. Her visual tasks have been making me laugh. Also her tasks generate event currency which is a nice little bonus.

I want to get her but I don't want the building . Wish you could buy her seperate.

Bought her. So glad I did, she's hilarious!

Can anyone here direct me as to where to contact EA? I've tried to use their online form to let them know that i can't get Maggie due to it crashing after building Playdough but it just directs me to the forums. Ready to just delete the bloody thing.

Just google EA chat - should be first link - I usually log issues this way and works fine.

I had to laugh at the babysitter's task "Visit her old stomping ground" The mental hospital