i'm off to Germany on Tuesday. Been looking at www.three.co.uk at the abroad coverage pages and it gives me two networks that my Three phone will roam on, but it says at the bottom of the Germany coverage page: "The first thing you need to do if you know you'll be travelling abroad, is make sure you have International Roaming enabled for your handset. The best way to do this is to call 3 Customer Services - 333 from your handset or 0870 7330333 from another phone - who can check that you can use your handset abroad or can switch it on for you if necessary (it will take approximately 24 hours for International Roaming to be enabled on your handset)"

so i called customer services (first time i've dealt with them) and they tell me it wont work. so are Three CS correct or just lying to me?

I strongly suspect they are lying to you. I suggest you ring up again and speak to a different person.

If you are on Threepay, it won't work. Roaming is not available to ThreePay customers as of yet.

If you are on Contract, then its a different matter, and subject to a credit check, they should enable it for you - you might have failed the credit check ("subject to status") in this instance, hence why CS have said it won't work.

dammit, oh well, looks like i'll have to take my slightly faulty 7250i

or whip the sim out of that and stick it in my old 3410 (which isn't faulty)

thinking about this now....

Germany has its own version of O2, named: O2 Germany, since Three uses O2 to roam in the UK (where there's no 3G signal), wont my 3 phone be able to use O2 Germany?

O2 Germany: http://www.three.co.uk/explore/cover...tnerid=8481062
Last edited by Ben1900 : 12-12-2004 at 19:26

Nope. It may ultimately be owned by the same company, but it is a different network and the only way to use it would be international roaming.

Read my last post above, if you are on ThreePay it WON'T WORK outside the U.K at all.

If you are on Pay Monthly, then you probably failed a credit check!

damn, and i wanted to use the phone (not just to take pics and video)

hmm, guess it'll be a phoneless trip then

ok, so before i go away on Tuesday, i can switch my A835 off and take my 7250i with me, i get back on saturday, so the A835 will be off for like 4 days, will that harm it?

lets face it, it barely works in the UK, why would it work abroad?

An outdated view, you should look how many people are enjoying Three now, they have come a long way since Three Bashing became fashionable.

Have you made sure that your handset is compatible with their networks? I haven't checked if they use similar signal types or anything so I wouldn't know, but if I want to take my A1000 abroad and roam I can do so aparantly.

If you have time, try sending an email via the Three website to their customer service team or call the executive office.

Another thing I have noticed is that if you call customer services during office hours you tend to get the Scottish CS instead of the Indian and they are a lot more useful. You could give that a try too.

Heres some numbers etc I found whilst surfing around.
Just thought they may help anyone, or, more to the point if they work.

3 Glasgow call centre: 0141 204 8600
Glasgow Executive office: 0141 204 8674
Corporate Head Office switchboard: 01628-765000

Hutchison 3G UK Ltd., Star House, 20 Glenfell Road, Maidenhead, SL6 1EH
Tel: 01628 765 000
Fax: 01628 765 001

contact centre, Hutchison 3g UK LTD, PO BOX 333, Hemel Hempstead, HP2 7YW

The registered office for H3G:

Hutchison 3G UK Limited
9 Queen Street
London
W1J 5PE

Hutchison 3G is a member of the Office of Telecommunications Ombudsman (Otelo) for dispute resolution.
Before contacting the ombudsman you will need a "deadlock letter" from Hutchison 3G,
and you can then contact Otelo at: Otelo, PO Box 730, Warrington WA4 6WU. Phone: 0845 050 1614.
Website: www.otelo.org.uk.
You can also contact Otelo if you have been trying to resolve the matter with your service provider for 12 weeks.

i emailed 3 about this a few months ago. The list on their website about roaming only apply to contract. But they did tell me they have 2 3pay roaming contracts with france & i think the other was hong kong.

I was just about to say that
You'd be better off using pigeon carriers or putting notes in a bottle!

good one!

Aaah, the days of ThreeBashing

How can they be over if Watchdog is going at them?