[lamby]

Hello

I followed the instructions on the EE website for current Orange/T-Mobile customers and i logged into My T-Mobile. I noticed that in the upgrade section it had to boxes

"Congratulations! You are eligible for an early upgrade"
then
"You can renew your plan on 04-Sep-2013"
-----------------------
Clicking on "Find out about an Early upgrade" took me to a webpage, it says :

1. Pick the phone you want.
2. We'll give you a 25% discount on the monthly payments you have
left. Plus, you can recycle your old phone through us to get some
extra cash back..
3. You'll get your new phone and start your new plan.

------------------

I thought customers could pay £99 and swap the phone to join EE?

I am confused :s

[FortyTwo25]

Have you called them?

[wrexham103.4]

what phone do you have now? i think its only certain phones; 4S, HTC ONE X , S3 that are eligible for the £99 upgrade offer if you have taken the contract out in the last 6 months, )thats how i read it)

[lamby]

I have a HTC One X. But purchased it in April, so over 6 months.

[GB-UK]

Quote:

Originally Posted by lamby

Hello

I followed the instructions on the EE website for current Orange/T-Mobile customers and i logged into My T-Mobile. I noticed that in the upgrade section it had to boxes

"Congratulations! You are eligible for an early upgrade"
then
"You can renew your plan on 04-Sep-2013"
-----------------------
Clicking on "Find out about an Early upgrade" took me to a webpage, it says :

1. Pick the phone you want.
2. We'll give you a 25% discount on the monthly payments you have
left. Plus, you can recycle your old phone through us to get some
extra cash back..
3. You'll get your new phone and start your new plan.

------------------

I thought customers could pay £99 and swap the phone to join EE?

I am confused :s

If I'm reading that right you have to pay off whatever is left of your old contract but with a 25% discount and then you start on your new contract?

[wrexham103.4]

Just had a convo with tmobile and got put thru to another dept about upgrading to 4G.

I upgraded to 02/10/12 to a Galaxy S2 on the full monty £26 a month, the man i spoke to said i can up grade to EE with no charge and didnt have to pay off my contract with tmobile because it was under 6 months and ive only upgraded a few weeks ago. he said i just had to choose a price plan and a 4G phone (and pay for it if it was one thats not free) he then told me i get to keep my S2

Anyway i said id call back because im not sure this sounds right? anyone confirm?


'You've got a contract with T-Mobile on 3G

If you upgraded to a HTC One X, Samsung Galaxy S3 or an iPhone 4S within the last 6 months, you can swap your existing phone for a 4G version, as long as you sign up to a new EE plan with a 24 month contract – you just need to pop in to your nearest store and pay a fee.

If you don't have one of these eligible phones, you'll have to wait until you're eligible for an early upgrade.'


http://help.ee.co.uk/system/selfserv...TICLE_ID=20012

[wrexham103.4]

Quote:

Originally Posted by wrexham103.4

Just had a convo with tmobile and got put thru to another dept about upgrading to 4G.

I upgraded to 02/10/12 to a Galaxy S2 on the full monty £26 a month, the man i spoke to said i can up grade to EE with no charge and didnt have to pay off my contract with tmobile because it was under 6 months and ive only upgraded a few weeks ago. he said i just had to choose a price plan and a 4G phone (and pay for it if it was one thats not free) he then told me i get to keep my S2

Anyway i said id call back because im not sure this sounds right? anyone confirm?


'You've got a contract with T-Mobile on 3G

If you upgraded to a HTC One X, Samsung Galaxy S3 or an iPhone 4S within the last 6 months, you can swap your existing phone for a 4G version, as long as you sign up to a new EE plan with a 24 month contract – you just need to pop in to your nearest store and pay a fee.

If you don't have one of these eligible phones, you'll have to wait until you're eligible for an early upgrade.'


http://help.ee.co.uk/system/selfserv...TICLE_ID=20012

my tmobile says:
My plan

The Full Monty 36
(24 months)
Plan start date: 02/10/2012
Date you can next upgrade: 02/09/2014
Monthly cost: £ 30.00 (excluding VAT)
Plan length: 24
How you pay : Direct Debit

and

'You can renew your plan on 03-Apr-2013'

[samuelbrr]

Quote:

Originally Posted by wrexham103.4

what phone do you have now? i think its only certain phones; 4S, HTC ONE X , S3 that are eligible for the £99 upgrade offer if you have taken the contract out in the last 6 months, )thats how i read it)

Hello,

The EE AD/offer is very mis leading, it states to swap to EE for just £99. Except its not just £99 because as we'll as paying £99 you give your handset back AND pay the cost of the handset on the new EE plan.

So it's not just £99

The terms and conditions also don't mention any extra charges.

[tarzion]

Quote:

Originally Posted by wrexham103.4

my tmobile says:
My plan

The Full Monty 36
(24 months)
Plan start date: 02/10/2012
Date you can next upgrade: 02/09/2014
Monthly cost: £ 30.00 (excluding VAT)
Plan length: 24
How you pay : Direct Debit

and

'You can renew your plan on 03-Apr-2013'

I have got something similar and don't really know what that means.

[CuBz90]

Anyone that actually takes up this "offer" must be crazy

[tarzion]

Today is the day when my account showed I could renew my plan and T-Mobile have enabled the early upgrade offer on my account.

I have to buy out my account and I wil get a discount of 25%... lol