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Mislead by Orange and EE |
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#1 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Mislead by Orange and EE
I've been having a tough time trying to get my handset sent over to EE. When I bought the phone from Orange on the 24th of October I was told that that I could migrate over to EE whenever I got the phone through.
Now they are saying that isn't the case and only those who bought phones after the 30th are available to migrate over and if I want an EE sim then I need to buy a new phone from EE themselves even though they are the same bloody company! I was clearly told I could switch over and now they are changing their mind, it seems really misleading. I'm really annoyed about this as I sold my old phone today and if I send this new one back I'm sitting with no phone for the next 2-3 weeks. The worst part is they wont do anything for me they just keep saying cancel the contract. They just don't care that they are lying their arse off to anyone to get them to sign up. |
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#2 |
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Join Date: Apr 2005
Posts: 13,091
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Well, the help page on their website, here:
http://help.ee.co.uk/system/selfserv...D_ARTICLE=true Says: "If you have a 12, 18 or 24 month contract with Orange or T-Mobile that started before 30 October 2012, you can move to EE whenever you want." You'll need to have a 4G phone though. Do you? |
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#3 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Quote:
Well, the help page on their website, here:
http://help.ee.co.uk/system/selfserv...D_ARTICLE=true Says: "If you have a 12, 18 or 24 month contract with Orange or T-Mobile that started before 30 October 2012, you can move to EE whenever you want." You'll need to have a 4G phone though. Do you? Surely that's misinformation to say one thing then refuse to do it. |
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#4 |
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Forum Member
Join Date: Apr 2005
Posts: 13,091
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Somebody doesn't know what they're talking about. The whole point was that if you had a 4G phone on an existing Orange or T-Mobile contract, you could port over to an equivalent EE plan and just continue your contract as normal. I'd speak to someone else and quote their own website to them if you run into difficulties.
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#5 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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I've spoke to two people from EE and they are saying the same thing. The entire company is just talking out of its arse! I don't think anyone has a clue on what it actually going on.
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#6 |
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Forum Member
Join Date: Jan 2004
Location: Lichfield
Posts: 362
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My wife and I had our iPhone 5's activated on 27th October.
I went into the EE shop where I live on Saturday 3rd November to get them migrated to EE. The shop were clueless and couldn't / wouldn't do it. Went home and called 150, spoke to a helpful guy who switched us over no problem, just waiting for the new SIM cards now, should be here within 10 days
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#7 |
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Forum Member
Join Date: May 2010
Location: Charlton, SE7
Posts: 359
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Quote:
Yeah I got an iPhone 5 specifically for the 4G network. See I read that many times but apparently because I am on an Orange talk plan they can't physically put me through onto EE.
Surely that's misinformation to say one thing then refuse to do it. |
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#8 |
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Forum Member
Join Date: May 2006
Location: Belfast
Posts: 1,241
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Quote:
Yeah I got an iPhone 5 specifically for the 4G network. See I read that many times but apparently because I am on an Orange talk plan they can't physically put me through onto EE.
Surely that's misinformation to say one thing then refuse to do it. Be sure to let us know how you get on
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#9 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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I'm now being told that I can do it just not until the 24th of November, 30 days after I took the contract out.
I am so confused and exhausted with this crap. |
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#10 |
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Forum Member
Join Date: Nov 2012
Posts: 66
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I yesterday had my upgrade from the 24th Sept migrated no problem, I even carried my Perk discount over be it only 20%
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#11 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Now I'm being told I need to pay £100 migration fee. I'm so fed up now.
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#12 |
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Forum Member
Join Date: Feb 2012
Posts: 10,726
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If I were you I would go to an EE shop and speak to the Manager . This is simply not on
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#13 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Quote:
If I were you I would go to an EE shop and speak to the Manager . This is simply not on
![]() They have no clue what they are doing its ridiculous. |
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#14 |
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Forum Member
Join Date: Jan 2004
Location: Lichfield
Posts: 362
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Quote:
Now I'm being told I need to pay £100 migration fee. I'm so fed up now.
I did mine over the phone by calling 150 from my orange phone and got it done with no problem |
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#15 |
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Forum Member
Join Date: Apr 2005
Posts: 13,091
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Quote:
Speaking to them makes no difference one said to me that I would be £100 for migration because why should I get a iPhone 5 for free? I would be paying £46 a month for god sakes!
They have no clue what they are doing its ridiculous. This doesn't apply to your situation. |
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#16 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,967
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Ask for a supervisor. Call 150 menu option 1 then 4 then 3.
Calling 150 then dialling 33 does not work on a non EE account. |
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#17 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Quote:
Are you trying to do this instore or over the phone?
I did mine over the phone by calling 150 from my orange phone and got it done with no problem Quote:
I'm pretty sure the £100 fee is for people who have a phone like an iPhone 4S, are within contract, and need a new 4G phone. So in that circumstance, you'd pay £100, get an iPhone 5 and continue with your contract.
This doesn't apply to your situation. Quote:
Ask for a supervisor. Call 150 menu option 1 then 4 then 3.
Calling 150 then dialling 33 does not work on a non EE account. |
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#18 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
Tried both and neither have worked.
That's what I said as well, but they are saying that because to get an iPhone on 4G as a new customer is cheaper I need to pay more. They are talking out their arses, I even went to Trading Standards and they are telling me its my word against them if it came to a small claims court due to breach of contract. Believe me I've done everything. |
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#19 |
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Forum Member
Join Date: Sep 2012
Posts: 3
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i got told instore i wld need to pay £100 to transfer.
got home called 150 they put me through to EE got transferred no problem recived my sim today. only problem now is i havent received a 4g signal. |
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#20 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
i got told instore i wld need to pay £100 to transfer.
got home called 150 they put me through to EE got transferred no problem recived my sim today. only problem now is i havent received a 4g signal. |
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#21 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Quote:
i got told instore i wld need to pay £100 to transfer.
got home called 150 they put me through to EE got transferred no problem recived my sim today. only problem now is i havent received a 4g signal. |
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#22 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
i got told instore i wld need to pay £100 to transfer.
got home called 150 they put me through to EE got transferred no problem recived my sim today. only problem now is i havent received a 4g signal. EE are not making this very clear. I was in a EE store today and the staff where going on about EE4G but made no mention that it wasn't avaliable in the area, only around 25 miles away in London. |
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#23 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Just to make everyone aware the £100 charge some people are trying to force upon us is a complete lie!
This is taken from their own website when it states how to move to EE. "If you joined or upgraded with a 4G ready phone on Orange or T-Mobile before 6th November – you can choose any plan, provided the monthly fee is not lower than the plan you have at the moment. There is no upgrade cost to move to a 24-month EE plan. To choose a plan of a different length, or if you joined Orange or T-Mobile on or after 6th November, please call us on 150 from your Orange or T-Mobile phone, or speak to one of us instore." The people who are being forced to pay this are being lied to and should get trading standards involved as soon as possible. |
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#24 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,967
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I just can't see why you're being dealt with this way, when many others have had little or no trouble (like myself)
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#25 |
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Forum Member
Join Date: Apr 2009
Location: Glasgow
Posts: 1,415
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Quote:
I just can't see why you're being dealt with this way, when many others have had little or no trouble (like myself)
I was speaking to someone on the phone and he said that they only found out about the networks ins and out the same day everyone else did. Apparently because they couldn't give away any trade secrets, what a load of rubbish. |
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