hi there
i have an online 100 account with o2, phoned them today to upgrade to siemens sx1, shows as £29.99 on o2 website.
i was told i couldnt have it as its for new customers only. okay, so i was offered an o2 x3 for £9.99
i said i;d take it as long as they could promise that the usb cable for mp3 transfer was included. phone rep said yes.
i checked a few review websites and they mention that the x3 doesnt come with cable. called o2 again and was told by another rep that cable would be supplied, although i got the impression he was telling me what i wanted to hear so i called again. the third rep told me no cable is supplied, so i asked to cancel the order. i was told that only cust services could cancel and then i could call the upgrade team back to get a different phone.
call cust service and was told the order cant be cancelled as its waiting for collection by the courier (this was less than 4 hours after the initial order! ) i was told to let the courier attempt delivery, to decline delivery so the phone would be returned to o2, then call o2 back to order another phone.
has the world gone mad ? i'm sure that o2 could cancel the order. i'm sure that o2 could have let me have the siemens sx1 for £29.99
so i sent an email via the o2 website to complain. but i dont hold out much hope of them keeping a 5year customer happy.
thanks for listening to rant !!
i have an online 100 account with o2, phoned them today to upgrade to siemens sx1, shows as £29.99 on o2 website.
i was told i couldnt have it as its for new customers only. okay, so i was offered an o2 x3 for £9.99
i said i;d take it as long as they could promise that the usb cable for mp3 transfer was included. phone rep said yes.
i checked a few review websites and they mention that the x3 doesnt come with cable. called o2 again and was told by another rep that cable would be supplied, although i got the impression he was telling me what i wanted to hear so i called again. the third rep told me no cable is supplied, so i asked to cancel the order. i was told that only cust services could cancel and then i could call the upgrade team back to get a different phone.
call cust service and was told the order cant be cancelled as its waiting for collection by the courier (this was less than 4 hours after the initial order! ) i was told to let the courier attempt delivery, to decline delivery so the phone would be returned to o2, then call o2 back to order another phone.
has the world gone mad ? i'm sure that o2 could cancel the order. i'm sure that o2 could have let me have the siemens sx1 for £29.99
so i sent an email via the o2 website to complain. but i dont hold out much hope of them keeping a 5year customer happy.
thanks for listening to rant !!