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Bt Refunds |
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#1 |
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Forum Member
Join Date: Mar 2005
Posts: 427
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Bt Refunds
I lost all my services B.B., TV, & phone.for 9 complete days and they have given me £3.52 for the inconvenience!This doesn't even cover the rental for the lost days which they have still charged for, is there any way of getting a better refund?
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#2 |
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Guest
Join Date: Mar 2010
Posts: 4,723
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Quote:
I lost all my services B.B., TV, & phone.for 9 complete days and they have given me £3.52 for the inconvenience!This doesn't even cover the rental for the lost days which they have still charged for, is there any way of getting a better refund?
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#3 |
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BT Support
Join Date: Mar 2009
Posts: 459
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Hi bilsat
I can gladly look into this for you to make sure you get the correct refund that you are due, just send me over the details via http://bt.custhelp.com/app/contact_email/c/4950 Regards David |
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#4 |
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Forum Member
Join Date: Mar 2005
Posts: 427
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I had a reply from BT to say that under its terms & conditions that's the correct amount!
I worked it out like this Line rental=14.60 B.B.= 8.25 TV= 4.00 total= 26.85 30 day month= 0.89 p per day No service for 9 days= 8.05 Discount given = 3.52 Cost for NO SERVICE=-4.53 No refund for inconvenience, staying in when no-one calls, different stories about fault location, general poor service! |
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#5 |
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Forum Member
Join Date: Jun 2010
Posts: 1,137
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I was about to complain to BT, now I see it isn't worth the bother. No phone or broadband since Thursday and no communication from them since the 9 text messages between Thursday afternoon and Friday morning. Sat for the umpteenth time drinking an insipid tea in local Macdonalds. Have tried a few times to get onto the BT website with no joy, so can't even find out how things are progressing. At least I have a mobile, but a few of my neighbours are elderly and don't have them. They are stuck with no way of communicating with the outside world should there be a problem. It stinks. At the very least they should have daily communication with those affected who have mobiles - at least we can keep the neighbours updated as to what is happening. I am only on day 5 without communication. Hope it doesn't last as long as yours.
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