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Well done Three - added 1.04 million new customers over the past year


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Old 18-11-2012, 13:52
Thine Wonk
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Thee have added 1.04 million new customers in the last 12 months, with 850,000 of its new customers signed up to a pay monthly tariff.

Revenues are up 12.6 percent year-on-year, while its margins have also improved.

A well deserved result and it goes to prove if you invest in your network, your coverage, speeds and performance and offer generous offers like unlimited data then you can attract a lot of new customers.

3 is adding not far off 100,000 customers a month, by Christmas they should reach the 9M customers mark.

http://www.theinquirer.net/inquirer/...s-in-12-months
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Old 18-11-2012, 13:54
Stiggles
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The missus and myself will be joining that number in January. Possibly before if i just ditch o2 as they are absolutely bollocks. Sitting here today with absolutely no signal again!!
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Old 18-11-2012, 14:37
Matt D
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I joined Three about a month ago, after having been with O2 for *years*.

No regrets.
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Old 18-11-2012, 14:59
artnada
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Yep, my Son and I are with 3. My Bro was with O2 on a crappy tarriff, we advised him he could get more for less from 3 and he took our advice.
He is now 16 per month and considerably better off data/minutes/text wise.

O2 just wouldn't move, even though he'd been with them for over 3 years.

Well done 3. I love 'em
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Old 18-11-2012, 15:13
Dan Sette
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I joined Three about a month ago, after having been with O2 for *years*.

No regrets.
^^^^ This

I'm pleased I joined Three. Was with O2 for a long time - and they did have great customer service - I just moved to an area where their coverage was patchy, t best.

Three give me a signal both at home and in my local village (one of the few that do).

But, amazingly I was in a coffee shop - Christmas shopping break - yesterday and checked th speed over the Three, 3G network.

I was getting 6.5mb download with an upload of 400kbps,

Faster than at home!
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Old 18-11-2012, 15:18
Martin Phillp
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The fear of losing 2G back-up is why I've stuck with Virgin Mobile, but I would like to be able to use my smartphone for more than just checking my email and social networking accounts which Three offers with AYCE.
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Old 18-11-2012, 15:30
whoever,hey
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The fear of losing 2G back-up is why I've stuck with Virgin Mobile, but I would like to be able to use my smartphone for more than just checking my email and social networking accounts which Three offers with AYCE.
When 3G does occasionally drop out, it still goes to Edge.
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Old 18-11-2012, 15:41
wavejockglw
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When 3G does occasionally drop out, it still goes to Edge.
Only in areas with 2G Fall back and those have been greatly reduced. An unusable UMTS signal in a town or city will probably mean there will be no 2G fall back resulting in call disconnection. Much better than before but seamless 2G/3G switching is still a big reason many choose networks with both technologies where voice call contact is mission critical.

Coverage still seems to be a significant issue with 3 customers who post on review sites like: http://www.reviewcentre.com/reviews12640.html

2G is better than nothing and is still the only thing available in wide areas of rural Britain as Ofcom's recent coverage survey reported.
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Old 18-11-2012, 15:48
gary77
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I am looking to join Three once my contract ends with o2, shame o2 wont allow me to buy out the rest of my contract cannot wait to leave them.
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Old 18-11-2012, 15:56
Matt D
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I am looking to join Three once my contract ends with o2, shame o2 wont allow me to buy out the rest of my contract cannot wait to leave them.
That doesn't sound right

Surely they *have* to let you buy out the rest of your contract.

Is it not simply a case of:

- Request PAC

- Use PAC within 30 days

- O2 contract terminates upon use of PAC

- Final O2 bill is generated, charging you whatever you would have had left on your contract
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Old 18-11-2012, 15:59
wavejockglw
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Is it not simply a case of:

- Request PAC

- Use PAC within 30 days

- O2 contract terminates upon use of PAC

- Final O2 bill is generated, charging you whatever you would have had left on your contract
100% correct.

Any operator will be more than delighted to accept payment for the balance of the contract at any point. Having the money in the bank in one lump, sooner, is better for them obviously!

All contacts have stated conditions which allow early termination by either party.
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Old 18-11-2012, 16:04
Thine Wonk
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Only in areas with 2G Fall back and those have been greatly reduced. An unusable UMTS signal in a town or city will probably mean there will be no 2G fall back resulting in call disconnection. Much better than before but seamless 2G/3G switching is still a big reason many choose networks with both technologies where voice call contact is mission critical.

Coverage still seems to be a significant issue with 3 customers who post on review sites like: http://www.reviewcentre.com/reviews12640.html

2G is better than nothing and is still the only thing available in wide areas of rural Britain as Ofcom's recent coverage survey reported.
Still posting these same old links over and over I see Wave
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Old 18-11-2012, 16:14
whoever,hey
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Only in areas with 2G Fall back and those have been greatly reduced. An unusable UMTS signal in a town or city will probably mean there will be no 2G fall back resulting in call disconnection. Much better than before but seamless 2G/3G switching is still a big reason many choose networks with both technologies where voice call contact is mission critical.

Coverage still seems to be a significant issue with 3 customers who post on review sites like: http://www.reviewcentre.com/reviews12640.html

2G is better than nothing and is still the only thing available in wide areas of rural Britain as Ofcom's recent coverage survey reported.
Given that site, ALL networks are crap. It would seem best to just not have a mobile phone at all.
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Old 18-11-2012, 16:17
The Lord Lucan
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Wavejock the massive O2 fan (employee?) is with Three... so that says it all.

I've tried Three in a few rural areas and it's just the same as EE it switches to 2G when needed. Although it does try to hold on to 3G till the very last bar. First time i ever saw no bars but able to make a call and surf (although slowly) was on Three.
Where as EE/Voda/O2 will switch down a lot earlier. This is obviously to save Three roaming on EE's 2G network.

It doesn't really affect phone usage.

There areas that have had 2G roaming turned off but these are places that have great 3G anyways.
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Old 18-11-2012, 16:27
Thine Wonk
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It does show that the tide is turning and that the more old fashioned networks with the least 3G coverage are seeing revenues decline significantly. This backs up many of the comments I've been making in other threads.

In the last 3 months 3 grew by 100,000 customers a month, so faster than the previous quarters, as this growth continues or accelerates the other operators like O2 are going to continue to see revenues and customer growth issues.

As more people join 3 more others will find out how the network performs, with 1 million more customers a year thats friends of the million that moved that will be tempted over to 3.
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Old 18-11-2012, 16:28
wavejockglw
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Given that site, ALL networks are crap. It would seem best to just not have a mobile phone at all.
It's fair to say that some networks have more negative reviews than others! Check Ofcom's surveys also.

The roaming facility is important as there are still quite a few places where 2100MHz UMTS is not the best for reliability, even in some parts of cities and towns where 3 have ended their Orange fall back. I am happy to use 3 for data with a dongle but only on a PAYG basis and only in emergencies. I need to stay in touch and prefer having both GSM and UMTS although that may cost a little extra. Can't recall the last time I had a call drop which at the end of the day is what a service is chosen for.

3 have been gaining customers through aggressive pricing (being cheap!), and through the provision of SIM only deals many of which have a lifespan of 90 days but remain active accounts for much longer. 3 are at the value end of the mobile proposition spectrum and provide a product that suits some peoples needs but they have not made a dent in the subscriber numbers of O2 or Vodafone. There will always be a market for premium quality products and services, just ask John Lewis, BMW and Apple who have thrived despite cheaper competition and the recession!
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Old 18-11-2012, 16:33
Thine Wonk
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Can't recall the last time I had a call drop which at the end of the day is what a service is chosen for.
It's not though Wave, voice usage is declining a lot, these days a newer generation are actually equally, if not more bothered about data and sms and O2 performs badly, it's not the best network in terms of data coverage, speeds and performance, that's why 3 is adding 1 million customers a year, because it is a lot better.

When you grasp this you'll understand what is driving the growth and you might understand what dozens of people have been trying to say to you for months.
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Old 18-11-2012, 17:10
dephanix02
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Three just works. It's as simple as that.
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Old 18-11-2012, 17:48
moox
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Unfortunately I have to partially agree with wavejockglw - not the outright 3 bashing of course, but that the seamless 2G/3G handover is worth it.

3/MBNL have by far the best 3G coverage, but it's still spotty in parts. I don't want a phone where calls keep dropping because the 2G roaming is kicking in, neither do I want one where it clings on to the last remnant of 3G signal for dear life (I experienced this a couple of years ago, fortunately 3 let me out of my contract for free).

So I'm with T-Mobile for my phone - same excellent 3G network as 3 but with a seamless 2G network. I use a 3 SIM for mobile broadband in my laptop though, it's ridiculously cheap and I can deal with the occasional signal dropout (I leave it on 3G only)
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Old 18-11-2012, 18:20
Daveoc64
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I don't want a phone where calls keep dropping because the 2G roaming is kicking in
You're not the sort of customer that Three targets.

Young people don't make phone calls.

They use text messages and the internet.

I use an average of three minutes out of my 2000 minute allowance every month.
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Old 18-11-2012, 18:28
Thine Wonk
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You're not the sort of customer that Three targets.

Young people don't make phone calls.

They use text messages and the internet.

I use an average of three minutes out of my 2000 minute allowance every month.
I'm not quite sure about that!, but I do use more data than I do calls and texts and I value the phone data everywhere as much as I value the calls and I think that's where the change in mindset is from Wavejock and other's point of view. They still think phone coverage is more important than data, where as I value them equally if not slightly more towards data.

I honestly so rarely don't have coverage anywhere I go, even in the countryside in pubs that are really out of the way I still have 3G. If I don't have 3G it's usually in a supermarket or a commercial building of some sort.

If friends are with me on O2 etc they have no data at all and are unable to use navigation and maps, email or show a video clip or do anything at all data wise with their phones.
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Old 18-11-2012, 18:42
scooby1970
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Three just works. It's as simple as that.
It really does. Glad I left Vodafone, T-Mobile and Orange and now have everything on Three. Signal is so robust everywhere, and as I travel around everywhere with my job we need phones that work everywhere.

I've never had a call drop on Three, even in low signal areas or when it switches from 3G to one of the very few 2G areas. And as for Internet usage, I'm more than happy with my 10mbps+ I get at my office and the fast speeds at my home.

When I've spoken to customer service they've always been very helpful and resolved any problems very quickly. Can't see me going back to any of the other networks any time soon, and now work has switched to Three I don't think they will be switching either.

Mark
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Old 18-11-2012, 18:59
Brady12
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Yeah 3 is great until you have to deal with customer services on anything more than a basic problem. Never experienced worse customer service, the amount of lies I was told when my phobe wasn't working properly was unbelievable, they'll tell you anything you want to hear.

After 2 years of my contract i'd had enough and cancelling with them was problematic. When my partner cancelled around the same time, they actually refused to do it telling them they had to go and phone around to try and find someone to take over the contract. The next person they spoke to told them that he had cancelled the contract but that they had the 30 days notice in which to request a PAC code and they may as well use up more of their allowance and leave it til the end. When that happened and partner phoned for the code they were told the 30 days notice goes from the request so they'd have to pay for another month. Disgusting behavior.
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Old 18-11-2012, 19:39
mogzyboy
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Three does seem to be a good network to be on. I've no doubt that Three and EE will be far and away the best networks to be on once all the network upgrades are done.

Data is what it's all about nowadays. Once the phone software is able to do calls to each other (i.e. iOS would have a FaceTime-type feature, but without the video, and Android would have its own equivalent), the networks will struggle to sell a plan based on the number of minutes.

Anyone know when EE/Vodafone's figures are out?
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Old 18-11-2012, 19:43
whoever,hey
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Data is what it's all about nowadays. Once the phone software is able to do calls to each other (i.e. iOS would have a FaceTime-type feature, but without the video, and Android would have its own equivalent), the networks will struggle to sell a plan based on the number of minutes.
that isn't food enough. I wouldn't be able to speak to all my friends.

Voice I've data it's all we need.
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