Originally Posted by Norrin_Radd:
“Set the prices too high? Nick knew that was Maria steam-rolling over Alice's more sensible pricing, and she was backed up by the rest of the sub-team, so its forgivable she gave ground. I wouldn't know what to charge for that stuff either, tea and a cake at a country house? Just make the cakes chocolate & cream and you'll sell loads...
Maria is of course completely mental, gobby and would be impossible to work with - but makes good tv. So thats that.
Alice did a fine job, and handled herself very well in the boardroom. Navdep's no fool, but she's clearly a game-player and hasn't contributed much overall.
Possibly Alice should've brought back Patrick, he's been pretty unremarkable and might have gone. But Alice - only fired because she's not 'good tv.' Or am I missing something?
(Oh and as for those sales figures, I'm sure it came down to which country house had the most visitors that day, not their business decisions)”
It went wrong when she confused the theme and didn't pursue it into the implications for sales and price. She went for quality teas and a 1940s theme that didn't relate. She then got stuck on high quality food and spent too long researching it. Her market research team was sent out without any questions and it got evidence for a higher price - and a lower price as well. That was inherent in the market research process they were limited to. Alice never asked the basic question whats the market and what can it afford. What her market research team got back depended entirely on what question was asked, of whom. If you ask someone who has tea at the Waldorf you will get an answer of £25. If you ask someone outside asda, you will get £5 as your answer. She never knew what her market was, but she still took the less safe option of going high. Because she spent so long testing the quality food, she didn't test the market research on the phone. She would have done better doing the market research herself and leaving someone else to have high tea. And because she went for higher quality food regardless of the market research, her costs was going to be higher and her sales probably lower too. She was so taken with her high tea experience that she even went for specialist teas - rather than going top selfsame asda and buying their earl grey.
Part of that is inherent in the problems doing market research for a specific market with a random sample of people somewhere else - thats the producers input to the mess. On the plus side, she got things running efficiently. The mystery is why her sales were so low - and that could be price, location or David falling over into a good idea by having more people served outside - where they were good free adverts and more people could be sold meals. Alice also started with the idea of a posh
tea amd that itself may have ended up as a key disadvantage - in that a
party offered more options and sounded more attractive than
a tea. David proved totally useless again, but was saved by Ashleigh, who had a better concept and admin skills, and Lucy's product . However, it could have been the case that all David's customers would have walked away if they had been kept waiting anywhere else than where they could see a chance to get on TV.
Maria hadn't done much wrong. The market research did throw up people who would pay £25 - and they were the sort of people who would buy afternoon tea.- in London. The rest of the research team didn't want to go low either, and the profit margin and result might have been worse with that food if they had. Alice just didn't probe enough. The railway station idea that had 2 team members wandering aimlessly was Alice's - she didn't say where it was - and they didn't ask - so its hardly their fault alone. There was no reason for bringing Navdeep back. There was no evidence that the front of house team failed to go out and get customers - or that it could have given everything else it was doing. Given her team's cakes had been criticised, and one of her team had been pointed out (Steven??) by Lord Sugar for failing to show the catering expertise he claimed, Alice missed the last chance she had to escape by vringing the wrong people back.
Basically , she got the tactics right, but the strategy wrong in a task where there wasn't enough information, and the other PM should have lost badly for having no strategy and getting the tactics and organisation all wrong.