Digital Spy

Search Digital Spy
 

DS Forums

 
 

Mobile phone bill shock (BBC news)


Reply
Thread Tools Search this Thread
Old 04-12-2012, 00:21
c4rv
Forum Member
 
Join Date: Aug 2010
Location: Essex
Posts: 14,877

http://www.bbc.co.uk/news/uk-wales-s...wales-20567165

How the hell can this happen, 6,875
c4rv is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 04-12-2012, 00:29
IslandNiles
Forum Member
 
Join Date: Apr 2005
Posts: 12,609
I got my final Orange bill the other day. I'm sure it's wrong but I can't be bothered to dispute it. It supposedly covers the period 16 - 21 Nov, but my phone was cut off on 13 Nov at the end of my contract

Anyway, the plan had 500MB of data. Because they've billed for a part month they say I used 80MB of inclusive data and 3MB out of plan. And for those 3MB they charged 10. An absurd amount. I can see how people rack up these huge bills.
IslandNiles is offline   Reply With Quote
Old 04-12-2012, 08:17
legends wear 7
Guest
 
Join Date: Dec 2007
Posts: 2,071
Read article and have little sympathy here, he was let off paying once and advised how data charges get so high, now he has done it again and hoping they'd let him off again.
legends wear 7 is offline   Reply With Quote
Old 04-12-2012, 09:25
denyo1977
Forum Member
 
Join Date: Oct 2011
Posts: 606
Not that I would wish him and his business anything bad, but like legends wear 7 I don't have sympathy for the guy.
Technically they could have made him pay the first bill in full, it is your own responsibility to check your usage. I don't agree with the charge per mb, but in the end that's what it did cost.
denyo1977 is offline   Reply With Quote
Old 04-12-2012, 09:46
munta
Forum Member
 
Join Date: Oct 2003
Location: The United Kingdom
Posts: 14,947
Not that I would wish him and his business anything bad, but like legends wear 7 I don't have sympathy for the guy.
Technically they could have made him pay the first bill in full, it is your own responsibility to check your usage. I don't agree with the charge per mb, but in the end that's what it did cost.
700 per gig is rediculous. I think phone companies should "punish" people for going over their allowance but I would suggest that thay should only be able to charge lets say 10x the amount you would pay if pre authorised. So for the bloke in question he would be paying about 300. Thats still a tidy profit for the phone company.
munta is online now   Reply With Quote
Old 04-12-2012, 09:52
moox
Forum Member
 
Join Date: Oct 2004
Posts: 6,978
700 per gig is rediculous. I think phone companies should "punish" people for going over their allowance but I would suggest that thay should only be able to charge lets say 10x the amount you would pay if pre authorised. So for the bloke in question he would be paying about 300. Thats still a tidy profit for the phone company.
With any overcharging they should redirect you to a webpage explaining that you have hit the limit and that if you press "agree" or something then you can keep browsing.

T-Mobile do this, even though their data plans tend not to have overages (once you hit the limit they just start traffic shaping a bit harder and stop you from using YouTube, basically).

With phone calls or text messages you have to make a positive action to be charged - i.e. make a phone call or send a message, but with data you can rack up a significant charge just by having your phone switched on (if you don't turn off data)
moox is offline   Reply With Quote
Old 04-12-2012, 10:13
Glawster2002
Forum Member
 
Join Date: Nov 2003
Location: Nailsworth, Gloucestershire
Posts: 7,132
With any overcharging they should redirect you to a webpage explaining that you have hit the limit and that if you press "agree" or something then you can keep browsing.

T-Mobile do this, even though their data plans tend not to have overages (once you hit the limit they just start traffic shaping a bit harder and stop you from using YouTube, basically).

With phone calls or text messages you have to make a positive action to be charged - i.e. make a phone call or send a message, but with data you can rack up a significant charge just by having your phone switched on (if you don't turn off data)
Which is why all the mobile phone companies are spending so much on advertising 4G. With wi-fi equivalent download speeds it will be very, very, easy for some to end up with very high bills, something the mobile phone adverts always seem to forget to mention for some reason......
Glawster2002 is offline   Reply With Quote
Old 04-12-2012, 11:07
MGS4SnakeRulez
Forum Member
 
Join Date: Jun 2008
Posts: 16,190
I have no sympathy for him either. Guy was stupid enough to do it again after being warned and let off once.
MGS4SnakeRulez is offline Follow this poster on Twitter   Reply With Quote
Old 04-12-2012, 11:30
denyo1977
Forum Member
 
Join Date: Oct 2011
Posts: 606
700 per gig is rediculous. I think phone companies should "punish" people for going over their allowance but I would suggest that thay should only be able to charge lets say 10x the amount you would pay if pre authorised. So for the bloke in question he would be paying about 300. Thats still a tidy profit for the phone company.
Like I said I don't agree on how much they charge for going over your allowance. But the guy didn't just go over by having sync switched on in the background. He was happily watching TV and downloading films and is a repeat offender.
denyo1977 is offline   Reply With Quote
Old 04-12-2012, 11:38
wrexham103.4
Forum Member
 
Join Date: Oct 2009
Posts: 2,908
what a dick
wrexham103.4 is offline   Reply With Quote
Old 04-12-2012, 11:43
munta
Forum Member
 
Join Date: Oct 2003
Location: The United Kingdom
Posts: 14,947
Like I said I don't agree on how much they charge for going over your allowance. But the guy didn't just go over by having sync switched on in the background. He was happily watching TV and downloading films and is a repeat offender.
However, lets say he started a download on wifi. He then left the house and it continued to download over 3G. Thats an understandable mistake to make. Now it might not have happened like that in this case but phone companies shouldn't allow people to rack up stupid bill like this. No one would ever be stupid enough to chose to spend 7000 on internet charges a month.
munta is online now   Reply With Quote
Old 04-12-2012, 11:55
denyo1977
Forum Member
 
Join Date: Oct 2011
Posts: 606
Oh, I absolutely agree. You should get warned, just like you do when you go abroad. I was at the receiving end myself by no fault of my own. When 3G started, Vodafone offered some kind of music streaming service for a monthly charge. But they charged me per mb as I was apparently using dial up! I got the money back though. So I know the companies aren't blameless. But again in his case, you don't start several films and TV programs at home and think you are still on wifi when you're on the go, get one slap on the wrist and months later do the same thing again.
denyo1977 is offline   Reply With Quote
Old 04-12-2012, 12:24
alanwarwic
Forum Member
 
Join Date: Oct 2003
Posts: 24,138
People are opted in by default.

If they knew that anyone in their family could so easily and ignorantly watch a movie that costs up to 1000+ they would not sign on the deal.
I said it before and I'll say it again, it is a booby trapped scam with unlucky people subsidising those who are savvy enough to so far to avoid it.

Sky high interests from pay day loan companies and mobile charges have strong similarities.
They both prey on people.
alanwarwic is offline   Reply With Quote
Old 04-12-2012, 13:11
ACU
Forum Member
 
Join Date: Aug 2009
Posts: 6,390
I dont have sympathy for this guy. Its the second time hes been caught out. Hes obviously too stupid to own a smartphone. He should pay the bill. Orange have let him off 2500, he should pay the rest.

A smart phone will download data, its one of its main uses. You can force the apps to use wifi only to download the data, if the app allows it. You can install apps, that will count data useage and then turn of mobile data access when you hit your limit, or at the very least warn you that you are near your limit.

If you are not aware of these features, then they really shouldnt buy a smartphone. Its not the networks fault that you go way over their limit.

Having said that, all operators, should allow an opt in scheme where once the user hits the limit they cut of mobile data usage until the start of the next months billing period. That way you never incur data charges.

Not quite the same, but I know vodafone send out a text to say you are near your limit.
ACU is offline   Reply With Quote
Old 04-12-2012, 13:16
ACU
Forum Member
 
Join Date: Aug 2009
Posts: 6,390
However, lets say he started a download on wifi. He then left the house and it continued to download over 3G. Thats an understandable mistake to make. Now it might not have happened like that in this case but phone companies shouldn't allow people to rack up stupid bill like this. No one would ever be stupid enough to chose to spend 7000 on internet charges a month.
Not in my book it isnt. To me its obvious once I leave the wif range, the download will revert to 3G. If you dont understand that concept, then you really shouldnt buy a smartphone.

As I said earlier, I do think the network providers should do more to stop people running up huge bills. I can see why they wont. Its a nice little earner for them. Until they do, its the responsibility of the smartphone owner to ensure he understands the risks involved, and how to avoid charges. Its not difficult.
ACU is offline   Reply With Quote
Old 04-12-2012, 14:06
tdenson
Forum Member
 
Join Date: Aug 2005
Posts: 2,866
Not in my book it isnt. To me its obvious once I leave the wif range, the download will revert to 3G. If you dont understand that concept, then you really shouldnt buy a smartphone.
I disagree. I am a techie and understand all the fine nuances of mobile communication. However, my wife is not stupid but she just happens to have zero interest in technology. It doesn't matter how many times I explain what combination of using landlines and mobile phones results in different call charges it's in one ear and out the other. We were in Australia recently and I had various local SIM cards in various mobile devices. She was aware that from time to time (when I switched on a personal hotspot from either my phone, iPad or Mifi) she could pick up email, but I suddenly discovered she was watching a streaming video that she had clicked on in an email using my Telstra service whereas my Optus SIM was the one with a much larger data allowance. That could so easily have been 7 per MB had I enabled data roaming.
IMO it is most definitely the responsibility of networks to monitor overruns and inform or stop the user.
Twice this year I have been abroad and made use of the daily plan that you can enable with Orange (3 for 30MB) and each time I received no warning of having exceeded my quota despite the fact that I explicitly asked them over the phone before I left to confirm that I would receive text messages approaching the quota. The first time they refunded me in full. The second time they kicked up a fuss and refunded me part of the overrun (obviously an Orange theme here).
I have been told that on my 4G EE plan I will get a text warning of approaching my 3GB quota. I have been monitoring my usage and intend to intentionally go slightly over this month, just to see what happens. I will not be surprised if I don't get any warning.
tdenson is offline   Reply With Quote
Old 04-12-2012, 14:29
c4rv
Forum Member
 
Join Date: Aug 2010
Location: Essex
Posts: 14,877
I disagree. I am a techie and understand all the fine nuances of mobile communication. However, my wife is not stupid but she just happens to have zero interest in technology. It doesn't matter how many times I explain what combination of using landlines and mobile phones results in different call charges it's in one ear and out the other.
My mrs is the same, she does not care how it works as long as it works. There is virtually zero information from the phone companies warning of the problems aside from small disclaimers on their web site. I've visited several stores and nobody takes about limits, how you could exceed them and cost per MB of overrunning.
c4rv is offline   Reply With Quote
Old 04-12-2012, 14:53
tdenson
Forum Member
 
Join Date: Aug 2005
Posts: 2,866
My mrs is the same, she does not care how it works as long as it works. There is virtually zero information from the phone companies warning of the problems aside from small disclaimers on their web site. I've visited several stores and nobody takes about limits, how you could exceed them and cost per MB of overrunning.
IMO it's just as much a problem with phone calls. Very few ordinary people (i.e. non-techie) understand fully what is and what isn't included in the call plan e.g. what 0870, 0871, 0800 numbers cost on a mobile compared with a landline. There should be a message before any call placed that is not included in the plan what it is going to cost per minute. This is obviously technically possible as Skype effectively do it (by counting down your remaining balance as you're talking).
The difference with phone calls is it's not as easy to run up ridiculously high bills (thousands of pounds).
tdenson is offline   Reply With Quote
Old 04-12-2012, 15:09
c4rv
Forum Member
 
Join Date: Aug 2010
Location: Essex
Posts: 14,877
IMO it's just as much a problem with phone calls. Very few ordinary people (i.e. non-techie) understand fully what is and what isn't included in the call plan e.g. what 0870, 0871, 0800 numbers cost on a mobile compared with a landline. There should be a message before any call placed that is not included in the plan what it is going to cost per minute. This is obviously technically possible as Skype effectively do it (by counting down your remaining balance as you're talking).
The difference with phone calls is it's not as easy to run up ridiculously high bills (thousands of pounds).
I was referring to data. Funny you talk about skype, I've read that some mobile phone companies block VoIP on 3G. Of course how many people using skype know that its using their data allowance.
c4rv is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 11:54.